Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

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Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worker had a Swedish accent, and tried to get on his knees. But don’t worry I slapped him. And my dog ran away from me. I’m also blind and couldn’t see where Rusfus went, when I finally found him. The same worker was doing inappropriate thing to Rufus. I see it in his eyes, he has been scarred of life. I blame Ikea, my name is Jecca Jamesson. This is my story”

Helpful Report

Posted 5 years ago

“not happy with the customers service spent hours on end trying to buy a bed with the end product being broke in 3 places. do not recommend terrible service arrogant staff”

Helpful Report

Posted 5 years ago

“IKEA MANAGEMENT at the Vegas Store and/or district is POOR. Saturday 2/2/2019 I visited from 1PM to 2PM to buy a new wall lamp, desk chair, some 99 cent chocolate bars and a tiny plant for a friend's apartment. I left IKEA Vegas with NONE of those things: 1. Not 1 of the NYMANE wall lamps in stock or even on display. 2. RENBERGET office chairs on display everywhere but ZERO in stock. 3. Over a dozen checkout registers but ONLY 3 OPEN with VERY LONG LINES OF UNHAPPY CUSTOMERS WAITING TO CHECK OUT. 4. Even the separate food department had a long line with only 1 cashier. Sorry IKEA but when a business is run this poorly, you get 1 star and $0 from me.”

Helpful Report

Posted 5 years ago

“I'm always shocked at the terrible level of quality and durability of Ikea products. Every single one of their fabric products I've ever purchased, carpets, rugs, towels, Sheetz basically anyting made of any synthetic material is chock-full of chemicals. I've spent thousands and thousands of dollars at Ikea, their return policy is horrendous. They seem almost intentionally drastically understaffed, there's always a huge wait, they even have a number system if that tells you anything about how long the wait is. I've only tried to return a single item in my entire consumer live at Ikea, a $299 carpet that had a tiny hardened spot probably one centimeter big that they claimed was a paint stain, the most ridiculous thing I've ever heard, it was the exact same color as the carpet fabric was probably there from the time that I purchased it. They're like any other horrible big corporation that finds any excuse and take your money but not give it back.”

Helpful Report

Posted 5 years ago

“Customer service at giltbrook is a joke. After visiting the store today we left feeling the attitude of your customer service staff were rude in their response to our issue which we raised in a calm manner. The issue was over £1400.00 of kitchen appliances that was listed at two different prices in your kitchen displays a discrepancy of £200.00. We were asked by a kitchen assistant to go to customer services, when we arrived we were asked ‘why have you come here’ too which we replied ‘we were told too’. After a while of discussion we were told ‘if you don’t like it you don’t have to have it ‘ this was after a £20 gesture of good was offered!! A £100 gesture of good will could have secured a sale. Customer service was appalling and if IKEA can afford to lose a £1400.00 sale then I am sure JOHN LEWIS will welcome it. Customer Service I am sorry to say is extremely poor and I suggest you invest in some customer service training. If you would like to discuss in more detail do not hesitate to get back to me who knows you could end up with a sale and restore our confidence in IKEA.”

Helpful Report

Posted 5 years ago

“There have now been 3 occasions where I have made purchases at the reading store. The price tag on the display item was more at check out. A duvet priced at £22 on display was £25 at check out a doormat priced at£115k on display was£6.50 at checkout a £4.50 variance. They were good enough to refund the difference however the delay and return to the store probably cost me the same amount. No apology. No change. The products are still displayed at those prices so check your receipts before you leave the store people! Poor management!”

Helpful Report

Posted 5 years ago

“Today is 1/30. We have been trying to reach customer service since 1/11 to get a replacement component for an item we ordered on line that was damaged. The message we get is that it’s unavailable. We sent an email and finally got a response. We were told it would take 5-7 business days to receive a replacement. We have a case reference number but haven’t been able to find where we can get a delivery status. With no one answering the phones we’re stuck.”

Helpful Report

Posted 5 years ago

“I have been trying to order online and your website platform is not functioning properly. It is horrendous and keeps dropping out. Trying to print a shopping list is ridiculous googled how to and instructions are good but don't apply to the lists I have saved couldn't get it to print because the drop-down menu was as described. I then found out that it costs $20 to click & collect. Amazingly ridiculous. If you want to lose customers your going the right way about it. Your website is malfunctioning and it's so difficult when it keeps dropping off. Also, try air conditioning your shops so uncomfortable shopping in any Ikea store in Sydney.”

Helpful Report

Posted 5 years ago

“We ordered a desk and paid the extra $20 to have it shipped to the Whitby pick-up point. On the day we had arranged a truck to pick up the desk, my wife could not make the one hour trip and we were worried that because it was purchased in her name I wouldn’t be allowed to pick it up for her. A call to PAUL at customer services set us at ease. He explained clearly what was necessary for me to pick it up for her and assured me I would have no problems in Whitby. He was absolutely right! I was in and out in 5 minutes or less. The staff at the Whitby pick-up point were very efficient and friendly.”

Helpful Report

Posted 5 years ago

“Great customer service experience! I recently emailed ikea about a small manufacturers defect that appeared on a kitchen table I purchased 6 months ago. They replied immediately, reviewed my email and sent a brand new table the following week! I found this to be amazing customer service! This experience alone will make me choose Ikea for my next furniture purchase.”

Helpful Report

Posted 5 years ago

“I purchased a couch online after seeing it in the store. Following ordering instructions, I included "large item delivery"; "Flat rate pricing- Unlimited number of pieces - Delivery beyond your door: your whole delivery can be brought into your home or business to one room of your choice." Removal Services (mattres, appliance, sofas) are available when you purchase a delivery of a like service...additional fees may apply. " During the purchase process I wasn't prompted and did not see any other options for delivery. The truck arrived yesterday and dropped the items in my garage and left me with two huge boxes and no way for me to move such large heave items into my house by myself. I was really stuck! and they informed me they didn't haul old items away. I had ordered "BASIC" delivery only. I called Ikea service and asked how we could "fix" this but they offered no real solution. They could arrange pick-up my old couch for an additional $50 but that was the least of my problem. My city can pick it up for free if it can get it out to the street... I am very disappointed. It is a misunderstanding, yes. But I did read and try to understand the web-site when I was ordering and I am still confused when read it. I wasn't trying to save a few bucks! If I was to order a similar item in the future, at this point, I still wouldn't know how to do it but I certainly would make some phone calls to verify and ask more questions. My past experiences with other companies (like Costco for instance) have been exactly the opposite and exceeded my expectations and their delivery was included in the price, they called, conformed what I needed to do, , scheduled the time window... Ikea did none of this.”

Helpful Report

Posted 5 years ago

“My family and I had a horrific experience with IKEA yesterday. After finding out that we had to pay and then pick up an item with customer service, we headed to the waiting area. First and foremost, I believe someone should have informed us how long the wait would be - to give us the option to stay and wait or to leave and come pick later to pick it up. My family and I waited for three hours. Beyond ridiculous. After an hour and a half, I finally couldn't take it anymore so I went up to the desk and asked what is the hold-up because our number was in the "red zone" for all this time. The rep. told me that our merchandise requires a forklift so that's why it's taking so long and to give them another 15 minutes. 15 minutes turned into 45 and still nothing. IKEA got to do better before they start losing loyal customers. Because this experience has left a bad taste in our mouth.”

Helpful Report

Posted 5 years ago

“I wish there was a lower star rating. I tried to buy a bed. Finally reached customer service. i wished to pick up the order at the store. No Can Do you must use online order. My password did not work I requested a new number. You can not get a new number unless you enter your old number. It I had the old number I would not need the new one. You can not call the store directly. Customer Service, as indicated by so many people can not answer phone too much activity. What a cluster! Worst Customer Service Ever Award. Give up you will be a happier customer.”

Helpful Report

Posted 5 years ago

“Your website is horrible’ it’s slow, doesn’t respond, and pages don’t load, if I can’t shop online then I won’t shop in store either,”

Helpful Report

Posted 5 years ago

“Don’t ever order anything online I ordered a desk for my daughters Christmas IKEA only sent part of the desk and their resolution specialist refused to even attempt to correct their F*up . I retuned their partial delivery and they kept their full shipping cost to me. If you value not getting ripped off , don’t shop here”

Helpful Report

Posted 5 years ago

“Quick delivery of kitchen”

Helpful Report

Posted 5 years ago

“Over Christmas we ordered a bed, two side lockers and a bookcase. It was to be delivered on the 6th of January. Four delivery dates later and I've finally cancelled my order and demanded my money back. My kid has been sleeping on the floor for the past 11 days because we obviously had to get rid of her bed (for the night we thought!) in order to have room to put the new one in. Our house is a mess because everything from her bedroom has been moved out of it and into other rooms, all just for the night we thought. I've had to take four days off work, because no one bothered to phone us to tell us that the stuff wasn't being delivered , on any occassion, despite the fact that we specifically asked after the first cock-up if they would make sure to tell us, so I'd only miss a half day in work instead of a full day. Add to that the fact that on our third delivery date we were told everything was now in Ireland and on the fourth one were told the reason we hadn't gotten it was some of it was still in England. They wanted to deliver half a bed! So quite obviously someone was telling us porkies. My advice to anyone considering buying a large amount of goods from Ikea and depending on it being delivered ever is DONT DO IT!”

Helpful Report

Posted 5 years ago

“Bought a day bed this was not a cheap item and it broke the first time it was sat on overall it is a very flimsy cheap made product”

Helpful Report

Posted 5 years ago

“I ordered a dresser online. Three boxes were delivered which were not packed correctly. No hardware, extra wooden pieces and drawer fronts but not enough pieces to put other parts of the dresser together. Nothing is labeled so when one thing is missing , its hard to tell what else is missing until you have tried to put it together. Getting someone on the phone is really hard. I have currently been on hold for 30+ minutes and this is after I have spoken to one person already. The only way I could get a person on the phone was to press the sales prompt. Any other option stated that they are experiencing higher than normal call volumes and not accepting calls at the time. This has occurred on 12 out of the 16 calls I have made to them. I will never order from Ikea again. This is ridiculous. And I'm still on hold. My total call time at this point is 43 minutes. I feel that my problem requires speaking to someone at this point and not just emailing someone since there are so many random parts missing. Ikea, you really need to step up your customer service game. You could have gotten a lot more purchases out of me since we are furnishing a new house. But this is not worth it.”

Helpful Report

Posted 5 years ago

“I ordered 3 kallax bookshelves from Ikea.com US. I've never ordered from them online and wanted to try it because I don't have a big enough truck to haul the boxes. I took a screenshot of my online order number in case the email confirmation got lost in my spam. Total shipping was $39. After my purchase I never received a confirmation email of my order. This worried me a bit. I checked back online in the customer service section and was able to look up by my order number in the tracking section (thank goodness I had the screenshot for my order number). It was there which eased my worry a little bit. Still was unsure. Email did finally arrive in my inbox, but was only an notification that it has shipped. No layout of what I purchased, just that it has shipped. Next day I received another email that it is ready to be delivered. From the asterisk in the email it said, "*12 hour time window: You will receive a phone call the day before the scheduled delivery date with a 4 hour time window." My time in the email was a 12 hour so I assumed I'd get a phone call the day before. That phone call never happened. The day of delivery, I took off work to make sure I was available for the 12 hours. When I looked online, their delivery policy seems very strict about having someone there to sign for the delivery. I didn't want to miss it. Since I didn't get the phone call, I started looking at ikea reviews. Oh man did I find so many bad ones. Now I'm getting paranoid about my shipment not arriving, or it comes damaged, or I have to call customer service and deal with that headache. My mind was racing. I thought about calling ikea just in case to try and get the shippers info to call them (ikea uses a 3rd party shipping company) to get an estimate. Since from the email, I should have received a phone call with a 4 hour window the day before delivery. I waiting a couple hours, had lunch and then got a phone call. The driver was 15 mins away and letting me know. What a relief! I was so happy that there was some status to the delivery and I didn't want to be on the phone for hours with ikea. Delivery arrived on time and nothing was damaged. Very fast and efficient. Signed the papwork and everything was good. No missing items. My overall experience using ikea.com has been great. Was worried at first especially reading previous reviews. I do feel like ikea should have been better with updates and the order confirmation. Makes it a little unnerving when I can't view my order when I login and can only track it with the order number. Overall, I'm happy everything worked out in the end. I wanted to share my experience since most of the reviews are bad.”

Helpful Report

Posted 5 years ago

Ikea is rated 1.5 based on 1,601 reviews