Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

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Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

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“Img these are shocking i cba to even explain why as im at my limit with them”

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Posted 1 year ago

“If youcan do not buy on line, i got the run-around from FedEX, also e-mail telling me my product was delievered,”

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Posted 1 year ago

“DO NOT trust their delivery timeslot. I chose the timeslot to be 1PM-7PM. The driver called me at 8:20AM. I missed it and when I called back at 9am, no one answered. Called up customer support (waited 1 hour to connect), and got told the driver is already too far to drive back and I have to reschedule two days later. Seriously???”

Helpful Report

Posted 1 year ago

“On 1/14/23 I drove over 3 hours to get to the store in Charlotte. Expected and was not surprised to meet a crowd. I have been several times before. I came specifically to buy a table and 4 chairs. I found the table with no problem (until checkout) No chairs except 2 on display that they would not sell even though the website says there are 2 in stock. If they are in stock, why can't I buy them!! I stood in the very long line. only to get my items rung up and go to pay and am told" I can't take your cash, this is a card line only" He then went on to explain he was pull up there to check out and they hadn't had "time" to put up a card only sign. the line supervisor then stood in the middle of the crowd and YELLED "this is a card only line". This is when I then discovered not only was I expected to go to another line, But in IKEA speak a number one on the box means there are 2 boxes to my table and " did I get the second box?" Was there any thing on the bin that told be I needed to pick up 2 boxes? of course not. The cashier politely mentioned he would bring that up at the meeting... I asked the line supervisor to please get the second box as I had been in line a long time and I do have some physical issues. I was rudely informed that not only was she not going to do it but they didn't have anyone else to go. You know even at the Family Dollar when you buy a plastic tub, there's a sign that says "don't forget the lid".. If I've got to have another whole box to build my table it'd be nice to know it before I got to the register. Because I complained they did get me over to another line where other people had to wait for me to get checked out. I left there with no table, no chairs. and I will think long and hard before I make a 6 hour round trip back to IKEA. It's all about service.. YOU ARE NOT TO BIG TO FAIL.”

Helpful Report

Posted 1 year ago

“Just served oatmeal cookies to my friends and we all found what looked like slivers of wood in them. Each one of us kept picking stuff out of our mouths and then realized we were all getting small pieces of wood slivers. I will never but any food item again. If this is any indication how they make things, no thanks. I feel sick just thinking about it. I think everyone should know this, if i want to eat wood, i'll decide when and where. If I could give this review a negative one million i would.”

Helpful Report

Posted 1 year ago

“NEVER and I mean NEVER plan for IKEA to honor their delivery schedule. After meticulous planning and logistics for a garage project, the delivery situation is/was a nightmare. No one knows anything, it takes ages to get someone on the phone and the third-party delivery team is worthless. Don't assume you will receive your delivery when promised, expect to be highly disappointed and to waste a significant amount of time trying to fix the problem yourself with no sympathy from IKEA. I will NEVER purchase anything from IKEA again after this experience.”

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Posted 1 year ago

“I ordered a furniture from IKEA and never received. More than 4 days trying to find what happened, talked to more than 10 people, hours on the phone and nothing. Supervisors and managers dont take calls. WORST experience ever. As of today, I dont have my money and I dont have the product.”

Helpful Report

Posted 1 year ago

“I spent an hour being trapped in their maze of a showroom, I check out and scan all my iterms. A warning sign came on the screen saying I was choosen to be audited. I was upset, I refused to buy the items, Ikea do better if their was a cashier present I wouldn't have a problem. But I take the time to walk through your store and purchase your products but you don't trust me to scan my items and pay for them. I WILL NEVER SHOP IKEA AGAIN!”

Helpful Report

Posted 1 year ago

“Placed online order, only half of the items came. Next day truck shows up again with exact same items. Driver runs over my recycling bin full of items. Sent truck away saying I already got my order. Now Ikea has charged my credit card twice. Called over 10 times to rectify. Still no refund after two weeks. Ikea, you stole $2600 from me. I am very patient but this is ridiculous! Would not recommend any online purchases.”

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Posted 1 year ago

“Pics of an #IKEA BRAND NEW wardrobe, arrived today. I mean... seriously, #IKEA UK? Seriously?!? Left me speechless and considering today's quality of life, this world is heading for a fall indeed. Just to mention - in my parent's house in Poland there are still pieces of furniture that survived 2nd world war, looking way better than this. Happy New Year everyone💩💩💩🤮🤢🤢🤢”

Helpful Report

Posted 1 year ago

“Ordered a IKEA desk for Christmas gift for my partner on November 25th and scheduled the delivery for December 20th…plenty of time right? Well the 20th came and went with ZERO contact from North American Logistics. I call Ikea and they tell me that my desk arrived at the NAL warehouse on the 18th and there are no notes as to why it wasn’t delivered, so I instead reschedule for the 23rd. Okay no problem, at least it’s before Christmas right?! Welp, here I am on the 23rd with still zero contact from NAL (even though I’ve tried to call twice and each time I’m actually hung up on) and now my Christmas gift isn’t going to be delivered until the 27th. Maybe I’m dumb, but I’m pretty sure that’s after Christmas. Anyway, I cannot recommend a company that can’t delivery a parcel on time when it was ordered a month in advance. I am absolutely appalled at the lack of communication and will never order from IKEA again so long as NAL is in charge of delivery. UPDATE: They once again failed to deliver the package (12/27 due to a light dusting of snow) and wanted to reschedule for another week out (1/03). At this rate, we’re looking at a Christmas in July situation. I call IKEA support and some old hag who’s name I can’t remember, let’s call her Ethel, didn’t want to reimburse my delivery fee ($300) and basically said I was at the mercy of NAL. I informed her if she could just reimburse me for the delivery fee, I’ll wait until 1/03 for the table, makes sense to me considering the situation NAL has put their customer in. She then informed me that she’d rather cancel the order than give me the $300. In short Ethel costed her company a $200 sale on top of the $300 delivery fee they’ve already paid to NAL. Good job Ethel, Wayfair should hire you as a rep, cause I just got a $600 table from them thanks to you and your lack of deescalation skills… AND IT WILL STILL BE HERE BEFORE 1/3. Good luck to anyone ordering from IKEA I can’t recommend avoiding them or NAL enough, such terrible customer service and was completely devoid of any actual service. G’day NAL I hope you bankrupt yourself.”

Helpful Report

Posted 1 year ago

“I will tell everyone I know and anyone that will listen that IKEA is too lazy and set in their ways to help a customer not to mention that IKEA trains staff to lie to try to make the business look better. I placed an order on 12/19 at about 7pm for a $200 gift card for my nephew. We then surprisingly received $30 in gift cards as part of their promotion. We decided that if we were going to get gift cards that we would buy my nephew a little something to go with the gift card. After much searching online, we found something that we thought would be perfect to use the $30. We placed the order at about 8:30pm. We then get an email notifying me of the scheduled time slot for pick up that I had no say in. We will be able to drive to Grand Prairie but not at their chosen time. I go ahead and drive there at and arrive at about 10:45. Upon our arrival, I am told by an employee that has the time to walk out to my car and talk about it that they are short handed and can not do it because it is not ready. I decided to go in and help with their short handedness by grabbing the items myself and taking them to the customer returns desk. At which time I am told once again that they are short handed and that I had to stick to their chosen schedule and that we cannot use the items that we brought (exact match) to complete our online request. After going round and round with her and the "manager" she contacted that came to the counter, we are told that it is just their policy and that they are not willing to work with customers. The customer would have to cancel the online order, thus requesting a refund which will take 1-3 business days, and make a new purchase by going through the normal check out. I am given similar disservice when I called the 888 number that the manager provided. What kind of customer service is this? Is it let's lie about why we don't allow customers to come at different times (short handed) until they call us out on it thus changing our story (based on assigned scheduled times)? Is it our schedule over customer needs? Don't even get me started on how many employees I saw standing around doing nothing, talking to other employees, or playing on their phones while I was navigating the store that I am sure has at least 100 signs in order to direct customers to the different areas. That's a great way to add salt in the wound of your customers as you lie to their faces with the same rehearsed story of being short handed. I've never encountered a business with such poor customer service and a lazy attitude! I would recommend that everyone in your leadership read Moments of Magic Be a Star With Your Customers and Keep Them Forever. Perhaps then you may take a look at some of the policies that lost you this first time customer and earned you many a bad review. I will NEVER shop IKEA again and I will never gift or buy new or pre-used IKEA products. I will tell everyone I know and anyone that will listen that IKEA is too lazy and set in their ways to help a customer not to mention that IKEA trains staff to lie to try to make the business look better. I have already processed a request to cancel the $200 gift card for my nephew and I am ready to dispute it with my credit card company. I have no desire to have monetary compensation for this ridiculous event. My hope is that someone actually reads this and acts upon it.”

Helpful Report

Posted 1 year ago

“Our Ikea kitchen delivery was delayed by a whole week. I was not even notified about the first missed delivery, and when trying to ascertain what had gone wrong the customer service I received was abysmal. The second missed delivery- same again, apparently the lorry had got stuck in a tunnel this time. Total BS I’d imagine. They couldn’t even arrange for the lorry to be rescheduled for the next day. Which I can only imagine means they had to unload the lorry to make new deliveries as our delivery was to be delayed by another two days. I am a fairly patient person but this incident has cost me two days of my kitchen fitters time as well as two days of holiday leave which I used up waiting for packages that would never arrive. We were offered £20 for the inconvenience. Once this delivery does appear I can promise that I will never be using Ikea again. A shambolic way to treat customers.. FIX YOUR DISTRIBUTION!”

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Posted 1 year ago

“Best lamps if you wanted to buy one”

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Posted 1 year ago

“""”

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Posted 1 year ago

“waste of time, tried to cancel an order, only to be going in a loop on the website, the dumb robot said the order was cancelled but that wasn't true. Will not use again”

Helpful Report

Posted 1 year ago

“Placed order online, failed delivery 3 days In a row, tried to cancel order online not available, tried webchat to be informed that it was not possible to cancel order, several attempts to contact customer services by phone, waiting for hours eventually reached a human being who passed me around, eventually spoke to somebody who was able to cancel order, but would take 10-14 day for refund on my card. Extremely poor customer services, AVOID, AVOID,AVOID wished I had read the reviews before placing order, you learn from your mistakes.”

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Posted 1 year ago

“The Manager started by just yelling at me and told me I was disgusting and gross because my mattress had a stain on it when I tried to return it because the springs inside were making it very uncomfortable to sleep on. He continued to yell at me and I thought this was odd to be getting this abuse from someone in customer service. Maybe he was having a bad day or has some personal issues that need to be addresses and is instead taking it out on people that he can take advantage of as a result of his power in this role at work. If I was a white 6' male that was in a suit he probably would have treated me with some respect. At least that's the impression that I got from this ikea manager. I told him that I won't be shopping there again and he said, go right ahead, which is an odd way to try and retain customers.”

Helpful Report

Posted 1 year ago

“Case 66101102 I purchase kitchen cabinets from IKEA Canton Michigan costing approximately 4100.00. IKEA provided me with a delivery window for my order, and I was told that my entire purchase would be delivered at the same time if I chose a certain date. In addition, I was advised that an update for my order would be sent via text message once the delivery team was in my area. I received my text message stating that my delivery was on its way, and I was able to reach my home before the time indicated however the order was order delivered in plain site in an insecure area. After the order was placed, various events occurred. Some of these included the delivery dates being changed without prior notice, and items missing. The order was also delivered multiple times outside of the window. The changes in the delivery dates and times were not communicated to me until the day of the delivery. Multiple calls were made to IKEA to discuss my dissatisfaction. I have never seen a company treat a consumer in the manner that I have been treated at IKEA. We paid thousands of dollars for kitchen cabinets, and the paid for installation from our local store in Canton, Michigan. We were disgusted by the way the company treated us. We did finally get resolution after several attempts from a manger by the name of Kelly who provided us with a small percentage of a refund towards our order along with the refund of our delivery fee.”

Helpful Report

Posted 2 years ago

“I visited the Logan Ikea store today Tuesday 25 October 2022. Basically, I chose a design code sent to my phone with a price of $1020. The staff member checked prior to me loading the items downstairs that all the items were in stock, so I proceeded to load up. Upon finally loading, the door fronts which I needed 6 of unfortunately there was only 3 in stock, although the IKEAS system said they had 12 in stock. Then I asked to see one of the floor staff. I asked him if he could assist me in locating the 3 remaining items i needed for my order, as there should have been 9 remaining . He was direct and basically said it was a cash-and-carry store and he couldn't source where the other stock was. He checked the system and said another consignment was due in a few day's time. I said was it ok to pay the $1020 for the complete item and could they please send me the remaining 3 doors by courier when they arrive, again he became obstructive when I asked if the remaining 3 doors could be delivered free of charge as they can't find them in the store, again he said no, by this time, I am becoming frustrated that they only reply he could give was no! you have to pay for the delivery regardless. I asked if I could speak to the manager. He called her and a deputy manager arrived and she was equally, if not more obstructive with no compromise whatsoever. I then tried calling Ikea who said they couldn't speak to me about a complaint unless it was through email. The only thing I was asking for, is that from a $1020 order which I could take in my car and because they couldn't find the remaining 3 doors, although Ikeas system said they were in stock, could they please send the 3 doors through a courier at their cost.This is appalling customer service and I believe social media needs to know what the Logan IKEA store represents in customer service which is incompetent unreasonable staff, who have very few customer service skills.”

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Posted 2 years ago

Ikea is rated 1.5 based on 1,601 reviews