Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

Questions

Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Ikea made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“IKEA customer support is the worst ever, 1 hour on phone and still no answer”

Helpful Report

Posted 11 years ago

“i'm pretty happy with the ikea customer service despite waiting 45 mins on hold to get through to them”

Helpful Report

Posted 11 years ago

“most horrible customer service your store. Employees are lazy and mean. Was about to order a whole kitchen but NOT NOW!”

Helpful Report

Posted 11 years ago

“is the customer service from ikea always bad...wonder how you have any customers, reckon you should all be worried 4 ur jobs”

Helpful Report

Posted 11 years ago

“I've seen some pretty bad customer service, but I think IKEA UK are pushing all boundaries here! bloody useless at all levels!”

Helpful Report

Posted 11 years ago

“Finally, excellent customer service in Qatar. Thank you Emanuel from the IKEA Qatar team :) You've made my day!”

Helpful Report

Posted 11 years ago

“Absolutely atrocious customer service experience this morning at IKEA Ottawa. Love hearing "it's not my job" loudly/obnoxiously”

Helpful Report

Posted 11 years ago

“big thanks to ikea for its recent excellent customer service. 1 letter sent, call, visit, refund or replacement offered - no probs”

Helpful Report

Posted 11 years ago

“Great customer service in IKEA today ! Great breakfast also :-)”

Helpful Report

Posted 11 years ago

“the movers lost the fixings for our day bed so called up ikea and they are posting replacements free of charge ikea great customer service”

Helpful Report

Posted 11 years ago

“Ikea has the best customer service..they brought our stuff at the exact time they said and were really nice”

Helpful Report

Posted 11 years ago

“On hold with ikea for fourth time in two days. Every other time I gave up after 20 mins. Useless customer service!!!!”

Helpful Report

Posted 11 years ago

“Really, really disappointed by IKEA. Lousy product poor customer service and no willingness to correct mistake”

Helpful Report

Posted 11 years ago

“You have the wost customer service. And your delivery service is unconscionable. I will never ever buy from IKEA again”

Helpful Report

Posted 11 years ago

“IKEA has the worst Customer Service aftercare ever! Wrong parts in package and they are NO help!”

Helpful Report

Posted 11 years ago

“I love their products, but their customer service is so rubbish that is puts me off”

Helpful Report

Posted 11 years ago

“IKEA, always providing a unbelievably amazing customer service.”

Helpful Report

Posted 11 years ago

“Really difficult not to get angry at ikea customer service when they 1. make me photograph damaged merch & 2. say they can't open zip files”

Helpful Report

Posted 11 years ago

“On hold to IKEA customer service.”

Helpful Report

Posted 11 years ago

“I bought this bed 2 1/2 years ago which i am using every day. after a year, the tiny screws start to come off the metal and "wood" frame which you can understand if you have to put the weight of a adult or 2 on a daily basis. It look good but the quality is a real let down, very expensive for what it is. Now i need to buy a new bed as the only reason it still stand, it's because the frame sit on the draws which are damage too with the weight. if i didn't have the draws, i will be already on the floor. Ikea is not what is use to be 20 years ago. the quality is appalling, barely no plain wood anymore, it's just cardboard. no value for money. Just good for children guess bed.”

Helpful Report

Posted 11 years ago

Ikea is rated 1.5 based on 1,601 reviews