Ikea Reviews

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

"The table legs have rusted in six months. IKEA refused to change it under warranty. It turns out that the warranty does not apply to this table. https:\/\/www.ikea.com\/ae\/en\/p\/torsby-table-chrome-plated-high-gloss-white-s39931845\/"

"The table legs have rusted in six months. IKEA refused to change it under warranty. It turns out that the warranty does not apply to this table. https:\/\/www.ikea.com\/ae\/en\/p\/torsby-table-chrome-plated-high-gloss-white-s39931845\/"

"We bought the FRIHETEN Corner sofa-bed with storage from Ikea for Crossrail Cottage - our beautiful serviced apartment in West Ealing, and we are super happy with it. \r\nOur guests love how stylish it is. The blue gives our place real a pop of colour!\r\nIt is also super comfortable, the perfect place to relax and sleep! And the storage is brilliant too. \r\nOur guests like to curl up and relax on it after a long day sightseeing in London!\r\nGreat sofa! Thanks Ikea!"

"We bought the FRIHETEN Corner sofa-bed with storage from Ikea for Crossrail Cottage - our beautiful serviced apartment in West Ealing, and we are super happy with it. \r\nOur guests love how stylish it is. The blue gives our place real a pop of colour!\r\nIt is also super comfortable, the perfect place to relax and sleep! And the storage is brilliant too. \r\nOur guests like to curl up and relax on it after a long day sightseeing in London!\r\nGreat sofa! Thanks Ikea!"

"Placed an order for urgent delivery. Package is split into 2 delivery days, not ideal but okay. Second delivery date comes and the order doesn\u2019t arrive. The Ikea website just says it\u2019s \u201cgetting ready\u201d. Ring next day and get loads of apologies and reorganisation for delivery. Delivery day comes and goes and again no delivery. Apparently there was a problem with the vehicle, hmmmm, but that doesn\u2019t explain why I didn\u2019t receive the day before notification that usually comes. Did they mean their vehicle broke down the day before or they are psychics who didn\u2019t send the notification message the day before because they already knew the vehicle would have a problem?? Impressive. \r\nRing again, get loads of empty apologies again. So now my order is apparently going to be delivered 10 days after it was placed - for urgent delivery. \r\nAs for compensation, after taking 3 working days off as holiday, 2 botched deliveries, and hours spent on the phone I had the choice between receiving \u00a310 back that I paid for urgent delivery OR \u00a330 Ikea gift voucher. I pointed out that I should be refunded the \u00a310 anyway as I had not received urgent delivery, which was agreed, but then I would not be offered any further compensation for my ordeal and my time wasted by ikea. \r\nCome on Ikea, If you are already offering me a \u00a330 voucher do you really despise your customers that much that you can\u2019t refund them \u00a310 extra they paid for urgent delivery - that they didn\u2019t get??? Doesn\u2019t seem like very fair customer service to me."

"They opened a case for me and said that it would be resolved in a week. Here we are two months later, and it is still not resolved. Their customer service told me to STOP contacting them for updates, as if there are any, they will contact me. So if there are none, I should just patiently keep waiting till I die."