“Very bad!!!! Even the customer service is not responding!!! Number cannot be reached. They cancelled my shein parcel said that the customer did not order but no one delivered on my flat, no one called my number. Worst delivery ever!!!!! Shein should not use this courier!”
“Good day, my parcel was delivered to the wrong address. I have been trying for 3 days to get my parcel but I haven't been successful šš no one is getting back to me.”
“Worse than U can think of, and if U make mistake to use it during this season, for example U order for Xmas, U will get it after Xmas. Very bad company, I even called them begging them to deliver but they refused and the guy with it just moving with it every day. But he says today I won't pass that side, today I am tired, today I am off, today I will not work, I take vacation.”
“Absolute scam artists. Never delivered my package but lied and said they did. Cameras in my building proved they didnāt. They are robbing packages from everyone they did the same thing to my friend. Customer service is a joke canāt get through to anyone because they know they are frauds.”
“Terrible service! Shows ādeliveredā but was never delivered to me! No one can tell me where the package is! The delivery driver is on vacation! The operations team is clueless! My package is no where to be found since november 9th! ā¦ unprofessional, zero accountabilityā¦”
“Its only because I cannot write a zero star iv nsver been dissapointed with a servics provider like you .. Ill stop ordering from shein for the same reason . Customer service is pathetic.. Whatsapp number noone is respoing to messages .. when i call they say my tracking number is incorrect yet am putting same tracking number on website .i offerred to pick it up myself no one is responding”
“Driver had goods on board for days and goods were never delivered. Customer service number is fake and there is no way to contact the company. Total scam artists do not use them or trust them”
“I purchase items through SHEIN all the time and never had a problem until they used imile for delivery and my packages never showed up, itās been 2 months now by the way. I tried calling their customer service number and itās out of service or it says itās busy. I sent emails and never got a response back. I even went as far as tweeting them to ask where my packages are and still no one responded. I had to cancel my order, good thing I had a refund through SHEIN. imile sucks big time. I canāt believe SHEIN has been doing business with imile for over 4 years losing money with all the refunds because packages never show up. SHEIN, please do better and ditch imile.”
“Absolutely atrocious, dishonest and pathetic. They delivered my parcel to the wrong address, then couldn't find it and just lied through their teeth about it
. NEVER US THUS COMPANY!”
“This is the worst courier company in UAE . No one is serious in this company . From the drivers to the ones responsible for carrying out the day to day operations . It baffles me how so many brands have partnered with this courier company as it provides the worst service ever. If you are buying from any of the brands that have partnered with Imile , and you intend to gift it to your loved ones , be assure that Imile will take 1-2 weeks to deliver your order . It looks like the company is not professional in any way . A complete embarassment it is from the head to the toe .”
“The delivery is taking way longer than expected, I just received an email saying that they made a failed attempt of delivery when Iāve been home for 2 daysā¦
Doesnāt make any senseā¦.
Worst delivery company ever tbh”
“They didn't knock on the door or even attempt to leave the package on my property, I have been home every day and they never knocked on the door. The package was left on the street not even on my property and it must've been stolen. They took a picture apparently when it was delivered and it was supposed to be 11:30am yet in this picture it's completely dark outside and definitely was not delivered at that time they say. Terrible delivery service, they should be forced to cover the costs of my stolen package. Amazon terms and services say it must be left in a secure location and if unable to contact owner they will attempt 3 times to deliver it again. They've broken their own terms of services, i've lost $100 and a package which has been stolen due to this terrible delivery service. Here's a tip, next time if you have to actually leave the package it's not so hard to actually walk onto the property or leave it at the front door because on the street outside the fence is unacceptable that's not even a secure location or on my property. How can that be considered delivered to address if it's not on my property?”
“How can I give negative review ? Disrespectful employees , they come
Suddenly and not ready to wait for 2 min and even told me
I donāt have time to wait for you full
Day
??????????”
“Horrible service and policies. Apparently, delivery was attempted ONE time, but I received no call and nobody came to my home. The package was returned to sender before I was even notified there was a delivery issue. I contacted customer service a week before and was told to be tiene, my package was waiting to be delivered. Then, out of nowhere, it was returned with 0 attempts made. Scum. They deserve 0 stars they were so incompetent and awful.”
“This is the second time i am using imile and both time very disappointed service. Their delivery service is pathetic. Lazy and irresponsible executives. Doesnāt come eventhough we call them several times. They wonāt even pick your call. Thinking about legal action against IMILE.”
“Contacted this companies email twice, nothing yet, tried to track my package, it's said "out for delivery and will reach you shortly" Since 8:30am yesterday morning. It's now 1:35pm the following day and I've still not received my package, nor gotten an email response, and nothing on the tracking site has been updated to reflect that at all. Really upset with the way this is currently being handled. Terrified this package, which is really important, has been lost or stolen. I can't afford to order a new one if it is.”
“Imile you are the worst delivery service at all times, Shein is going to loose customers because of your service. VERY!!! VERY!!! BAD and UNPROFESSIONAL, don't respond to emails or calls š”š”š”š””
“The worst delivery service of all time, they schedule and cancel orders by themselves without getting back to their customers. The moment Shein and other e-commerce companies started working with them things went south in terms of delivery, I canāt stress how bad and unprofessional they are”
