“This is the worst delivery company ever seen. They have some inexperience and incompetent delivery people. Did you live very men are trained to lie on the company’s behalf and they’re good at giving you the runaround instead of being straightforward with you. Did you livery men have numbers on the company that don’t exist so when you ask them to talk to their boss they send you different phone numbers I knew neither one of these numbers exists. If I have a choice I will never use this company for any delivery no matter what it is big or small Neurofire not at all.”
“Not even worth one star. My 2 orders NOT DELIVERED. They claim wrong address but address is CORRECT!!!
UNABLE to even leave message as mail box is full. Where are my packages,
So DODGY, unable to track WTF”
“They are the worst, i wish amazon will not use them, i never receive any parcels that they are supposed to deliver and it ends up being sent back time after time.
Today the driver sent me a message he will be in a position more than an hour drive away from me and i can pick the parcel up from him there.
This is unexceptable, Amazon please dont use them anymore”
“These people do not have a proper customer service.
Has been stuck on delivering for a while, even though they will deliver it same day.
Avoid using them if you can.”
“The worst company ever, It doesn’t deserve even 1 star. Rude delivery guy shouting rudely refusing to deliver, even though his manager confirmed he will deliver. Trash customer service, the agents weren’t helping, not being honest about delivery and cancelled my delivery last minute. delayed my delivery even more, and the delivery guy is six minutes away from my area. And it’s taking him 2 hours to come, not even exaggerating. In addition, The delivery guy stopped by a restaurant to eat for an hour. So unprofessional so rude worst delivery service ever.”
“Bad service, they hired disrespectful employees, who dose not know how to address or speak to customers, this was the worse service i have ever experienced with bad mouth delivery driver, they don't give estimated delivery time, they keep you waiting unnecessarily whole day, they don't have proper complaint center, as if they don't care to hear customer complaints, give them -5 RATING
Hope Shien never again deal with this company @shien#shien @imile#imile_bad_service”
“Said my order was out for delivery today, then i checked the map tracker and saw that it hadn't even left their facility, tried calling, messaging, etc. and no real person responded other than their unhelpful bot. I tried asking it for actual customer support and it put me in a queue that literally was just stuck on 2 in line for like half an hour, terrible customer service, i hope everything i order is never assigned to this horrible courier.”
“I was told that my package was delivered. I got home to find that, there was no package in sight. Tried calling the number for the courier, which was 0423208520, no answer and unable to leave a message. I went to the iMile website and lodged a complaint and was informed that I would be contacted within 24 hrs and that hasn't happened either. Been trying to call the mobile number provided and still no luck. I even sent a text message to the number. Its extremely disappointing service. I am trying to obtain the photo that is taken when the item was delivered. It's common courtesy to keep to your word.”
“Still haven't received my package, no updates, no one answers the phone, promised me it would be here by a certain time(still waiting) horrible to deal with. I didn't choose this company to deliver, Temu did and I am looking into if this is even a legitimate business.”
“The delivery person called 9 minutes ago and I returned the call and he refused to deliver the package as I hadn't seen the call. I begged him to deliver the package but he was rude and very arrogant. He simply stated that his shift ends in the afternoon and that he can't be certain if he could deliver within the day. Very poor attitude and lack of customer service and care.
I see the continuous ratings and reviews are a low single 1 star. Why can't you improve your services? It's a shame that you let down so many customers and don't care what people experience.”
“Is being 5days now since I've paid tax there is no any tracking status update for days when I email you you don't even bother to respond .... U don't deserve even a star from me ... Atleast update us about our packages”
“Stars should be 0 because they are frustrating. This is not the 1st time this happened. Order not delivered on time. No one answers complaints via their whatsapp and email. Tracking is manipulated to change delivery date without permission. We don't need an AI to answer our query because if actual person can't even explain the reason for late delivery then how can an AI do that.”
“I feel like this is the last time I have to deal with these guys...I bought baby clothes for R1800 from Shein and they charged me R700 to deliver part of my package...Its not the first time I buy clothes...this is day light robbery”
“Very bad quality of service, poor customer care, calling 1000000 times no answer, hanging up the line with a reply from the machine that all the assistants are busy same reply every time !!! Very disappointed”
