“Waited forever for the items to be delivered and they told me they would put it as urgent. Next day I got a delivery notice but nothing was delivered and cameras were checked. I have tried to get in touch but customer service is basically non existent. Would not recommend ever using this company.”
“Have had two parcels failed to be delivered by these couriers. And the customer support team is an absolute joke and do not respond. There is no update saying where my parcel can be picked up by and the location I put for delivery is work so I am always there when they try to deliver. This is hands down the worst courier team and should be banned from Australia. Money and time has been lost and I cannot fathom anyone actually liking them”
“I am very disappointed as my delivery tooks long time and I didn’t even receive any call from Imile about my parcel. They keep on sending fromAbudhabi to Dubai even I called the call center to confirm the correct address”
“I have been trying to receive my shipment for a week now, and I contact them daily, but I keep getting the same questions and the same responses that the shipment will arrive tomorrow and that the delivery agent will contact me. I’ve been hearing the same reply for a week.”
“No such thing as Customer Service in this company. I have had 2 parcels in one week not get delivered. I have tried multiple times on multiple platforms to get assistance through iMile, but each time I get the same response "the package has been delivered. If these packages did get delivered, it was to the wrong address. I have successfully received NUMEROUS packages over the past 6mths without any hassles at all, and now I have 2 in one week go missing through iMile. I wouldn't even rate them a 1 star, but the system won't allow no stars. Pathetic company to deal with.”
“If I could give zero stars, I would. iMile is hands down the most frustrating, unreliable, and incompetent delivery company I’ve ever dealt with. My package (Tracking: 6030***********) was supposed to arrive within a three-day window. Instead, I’ve endured multiple failed delivery attempts, endless delays, and complete lack of communication.
Their service is a joke—zero accountability, no updates, and an utter inability to do the one thing they exist for: deliver a package on time. If you value your sanity, avoid iMile at all costs.”
“I am really disappointed 😞 my parcel been delivered at outside front door when our company was closed I felt very insecure about my parcel because its not safe to deliver like that very unprofessional I never received any of my parcels like that I never recommended any of them use this logistics.”
“The worst delivery ever, it's been a month since I ordered my package and it still hasn't arrived. I called three times and it's been scheduled three times and still hasn't arrived. Auspost should still be the delivery people not this ridiculous company!! I get an email saying that it tries to deliver which is completely wrong if i'm sitting and waiting it for it everyday, what a joke!”
“Terrible experience with iMile delivery! They kept updating incorrect information on the tracking system, and my package was not delivered on the scheduled time. When I called customer service, they unhelpfully suggested that I pick it up myself from their office—despite the fact that it was an urgent spare part I needed. Completely unreliable! I will never use iMile again.”
“If only I could give negative stars, I would. After waiting for so many days, their tracking finally showed "out for delivery at 7:20am" this morning. I was home all day and all night by the door. The tracking system then said "Sorry we missed you, not safe for ATL" at 18:40. My security CCTV camera had all the footage evidence proving that the delivery person did not turn up at all. They simply lie to people pretending they attempted to deliver. However they never turn up. Copied my CCTV security camera footage as legal evidence.”
“684 characters · 135 words · 😎 Casual · English
The delivery guy was super rude. Yesterday, they reached out to me about delivering my item, but I ended up waiting for 5 hours and it still didn’t show up. I told them I had to go to work, so I opted for delivery the next day. Now, someone messaged me at 9 AM asking for my location. I sent it and waited for a response, but nothing came. Then at 1:30 PM, they messaged me again asking for my building name and flat number. The guy replied that he was done delivering in my area and claimed I hadn’t given him my building name and flat number. How can you blame the customer like that? In the first message, you only asked for my location, and I thought you’d ask for the rest later!”
“Mohammad Atif, the delivery man assigned to me was so rude. You should give a proper training to your delivery how to deal with the customer in a nice way.
Given that he is not fluent in english but I am talking to him in a very nice way and giving the right instruction for my location that he will understand. Not all the delivery man are like him, I asked his EID and he said he doesn't have, even his name he don't know? This is the 2nd time he is assigned to my parcel since the first interaction his very rude to a customer, I don't know what his going through but he should not take that kind of job if he don,t know how to deal with people. Very bad service of this delivery man.”
“Pathetic service. Order was not picked up for 2 days. They don’t have communication between them and don’t know how to speak to customers. They confirm and promise but never do anything as promised and doesn’t take customers seriously. If you want to waste your time and check your patience then use these.”
“When you call their customer care,the lady says she only speaks Arabic so me who doesn’t speak Arabic what am I supposed to do..then she will hang up like what’s this ??? How can I be helped regarding my order ..”
