“Very bad service. I think this company should close down since they cannot handle the delivery service. I ordered stuff on shein more than two weeks my parcel has not got to me! And imile is the delivery service provider.This is so bad.very bad bad baddest delivery service I've ever encountered and I do not want to encountered such again. Attention at shein please stop using imile as one of ur delivery service provider, they have bad service n it will damage ur reputation n work!!!”
“Expecting my order from "shein" because it was saying estimated day will be june 21 or 22.. Now i got some SMS that it was our associate number#0543085119.. Then im trying to call and confirm they was no answer now ofcourse i think i am the customer i need to understand.. Well, i am really unpatience person, now i call him 3 and no answer AT ALL!!!! Not a good service at all!! Very rude,shouting on the phone.. What kind of parcel is this????? Thank you so much shein.”
“Absolutely horrible experience. Not at all a good delivery company. Had to receive my items for past 8 days always giving excuses. Everyday send me message delivering item and I never receive it. Still don't have items.”
“We absolutely love their service. Kushpreet and Sakshi is always willing to assist. We had orders on a last-minute basis and They pulled through! what a Great Team to work with.
Can recommend them anytime to anyone or company”
“This is the worst delivery company i have ever gone through. None of your smart support systems work properly. You never reach your customers for delivery, you immediately drop the case!
Is this a Chinese company? cz it looks with lousy customer support.”
“This is the worst company ever. For this reason i will stop buying from Shein who used this bad company. You cant track, you call them and tell you long queue and shut the phone, you email them and they dont reply or they reply with silly excuses. Their whats app play trick in you and will never track or schedule . At the end you get no reply.”
“Hi. We have an account in Imile. My only problem is that your portal is just a mess. When I tried to upload an order, it's keeps on rejecting it, saying "excel header is incorrect" I wasn't able to confirm any order once using your portal. I don't know, but your service is so poor.”
“I would actually give you 0 star the delivery boy failed to deliver my parcel today even after I told him I won’t be available tomorrow I’m traveling, and the parcel was supposed to be delivered by today according to Shein, I sent him my location at 12mid day he never arrived and so rude dropped my call when I tell him I won’t be available tomorrow his name and number: AB-DXB-Harjinder Singh +971 54 752 5444, order: 6040721269086”
“Please arrange ur team depend of people availability not just they choose time interval 9 to 11 just i have to wait fir delivery or coming very early morning”
“Since 1 week Ive been waiting leaving my work but.. deliver boy (associate mob#0552382354.order no#601272168071 ) lying to deliver my item(FD car travel from gulf gifts store) but yet no delivery..very rude...associate mob#0552382354.order no#601272168071”
“Imile delivery service in the UAE is just super. item shipped and once reached to their warehouses it was out for delivery the very next day. Thank you to Mr. Marlon in the customer care, he was very supportive and kind.”
“Worst service everrrr very bad company my Parcel was in the warehouse for weeks and they not even contacting me plus they say my address is wrong when my address is correct armex is better than this company”
“The worst service ever experienced!
No notification/message sent before delivery, the delivery associates are messy and lazy, they give a call once if you don't pick up that's it for the order until their time would suit to re-deliver, and if you do pick up the call they will ask you to reach their delivery vehicle to receive the order, so 'to-door' inception for a delivery doesn't exist!
The customer service on the other hand is helpless..
My 3 previous delivery experiences were completely unsatisfying.
Not recommended by all means!”
“Very bad company not recommended at all they deliver parcel ages later too late not on time my parcel was in transit in there wherhous in dubai for 2 weeks and not yet out for delivery if you have something coming to you through imile forget about it you need one year to receive”
“company was contacted several times to check about the delivery and they provide mobile number of the driver when the driver was contacted her said he is very busy and will not deliver on time , plus the company said they could not contact the customer to deliver which is not true and a lie”
