“Terrible Service - Order Never Delivered!
I had an awful experience with Imile Delivery. My order was never delivered, and trying to get any help was a nightmare. They have no proper customer service or support system in place. No one responds to inquiries, and you're left completely in the dark about your delivery status.
It’s frustrating and disappointing to deal with such an unprofessional company. I would not recommend using their services to anyone! Avoid at all costs.”
“Not delivered, delivery driver couldn't find address, funny thing is no one else has that proble. Customer service not available at 4pm even when they advertise open till 6pm, then not helpfulat all when finally got back to me”
“I got my order today and it was delivered by Matshepo the lady had a very bad attitude and her tone was just too harsh. The lady was very impatient she came to my workplace n found me being busy I told her I was coming but she started walking around calling me to come n get my order. I hope you hire better employees with good service skills and attitude.”
“They have very bad delivery
They calling me I send my location but they cancel my order again every day like this
They will come only if you have very easy address otherwise you parcel will go back to Dubai centre
My order here in Dubai more thn 15 days but I didn’t received
Arbaz Khalid
Shahid h
Zeeshan qamar
Asif aslam
This is not first time they doing this
Very bad company”
“Always delayed and keep on reporting that delivery was failed due to out of contact from the customer but they failing to deliver because staff is lazy to their job.”
“Terrible and unsatisfied experience and no accountability from company AVOID THIS COMPANY AT ALL COSTS!Poor service and bad customer service.
No reliability just left my parcel on the other side of my apartment building. My apartment number (delivery address) is not even on the door where it was left and more than 50 people and their visitors have access to these gates and they did not even try to conceal it.
No courtesy call to ask if I was happy for them to leave it unattended and even says I signed for the parcel when I was not home to give authority just careless attitude from the company and delivery driver they hide behind a photo that says delivered but do not want to take accountability for their actions.
20mins after I arrived home to look for it and it was not there! So who is responsible? They should have better policies and procedures to ensure this doesn’t happen because it clearly happens a lot within this company!
How can they drop off a parcel no where near my delivery address and say it’s been delivered then I email to complain and all they say is it has been delivered and do not address any of my concerns in the email just reply with the same autobot responses.
When they did not take the necessary actions to ensure I recieved it. How do I know delivery driver didn’t just take the photo and then take my package back?
I was also keeping an eye on tracking and there was no real time updates to show it was picked up by driver until it had been delivered so not even reliable to tell you it would be delivered that day. It says 1-2 business days but was dropped of at nearly 8oclock that night on Christmas Eve.
I would have been happy if they just took the parcel back to warehouse and I would have been happy to go and collect myself.”
“Title: Extremely Disappointed with Imile Delivery in Riyadh
I have had the worst experience with Imile Delivery in Riyadh. They have consistently wasted my time and provided nothing but false promises. It seems that their entire operation is built on lies. The delivery times they promise are never met, and when you try to reach out for updates, there’s no accountability-just empty excuses.
I feel compelled to label them as frauds. They do not respect their customers' time or commitment, making it impossible to trust their services. In this digital age, where convenience is key, their inability to fulfill even basic delivery requirements is absolutely unacceptable.
In addition, I am planning to file a complaint with the police regarding their fraudulent practices. This level of negligence and deceit should not be tolerated.
Furthermore, I am also disappointed with Shein for their partnership with Imile. It reflects poorly on them and raises doubts about their reliability as well. If they continue to associate with such untrustworthy delivery services, I will reconsider ordering from them in the future.
I strongly advise others against using Imile Delivery. Save yourself the hassle and frustration -look for alternative delivery options that actually value their customers and provide the service they promise.”
“The worst company in the world , can you imagine that I changed my location in shein two months ago, and still every time they took it to the wrong location every time this is the fourth time, I’m tired of them they are the worst in the world”
“Shitt*st delivery company ever!!!
They subcontract random drivers to deliver whenever/ however they want! When you call them to complain they pass you the driver’s number!!! Another joke business”
“My notification showed they dropped my package at my parcel locker and shows available for collection and that it was delivered on the 19th. It’s not there. I go into their own tracking website and they say they delivered it on the 19th but sent it back to DS on the 20th. No customer service and no idea where my package is right before Christmas. Useless.”
