“They are ok
Just it'd be nice if they can notify you when your stuff has been delivered. I have had multiple parcels from Aliexpress and Shein using this service, I don't have time waiting all days to know when my parcel is coming so please can you notify people?
They always deliver before the estimated time just the lack of communication to notify needs alot of work.
They are worse then FastHorse now.”
“The worst delivery company I have ever had anything sent with it has been out for delivery for two weeks and is still not here. Lazy ridiculous excuses for drivers and customer service. It has said it has been attempted to deliver 5 times and we have been here every single time and no one has tried they have also tried to say the address is wrong so they ask for the correct address and when I give them the same address they say they can see it and it will take 1-3 business days. On the customer service chat they keep not helping me and leaving the chat and are honestly very rude to deal with. There is no phone number to contact for help I have also asked if I can pick it up from their depot no help. I’ve contacted shein to see if anything can be done as that was who chose to use this company. Never again will I buy anything sent with this company you are all disgraceful and I predict your company won’t last long.”
“Dear Imile Logistics Team,
I am writing to raise a complaint regarding my package with the following tracking details.
Tracking number: 6111524399856
Order No: GSHNP014Q00M5ED
FROM SHEIN
I would greatly appreciate it if you could thoroughly investigate the matter before I escalate it further to the police.
According to Shein's update, the package was marked as delivered. This prompted me to reach out to the Shein team, and I discovered that it was mistakenly delivered to a different apartment.
driver did not inform me in advance about the delivery on that day.
delivery was made to a completely different apartment and building, which I cannot identify WHERE IT IS.
There is a signature recorded, but I did not sign any delivery note.
Typically, Shein requires Emirates ID before handing over a package. However, in this case, the package was left outside the door without any verification or contact from the driver.
I urge you to look into this matter urgently and provide a resolution.
I have contacted Shein already and they told me to contact you.
It has been a terrible experience for this shipment as the package was so important to me but was not delivered at all. .
I have attached correct photo of my building and room apartment
Armitage Building near dragon mart International City ,Dubai, UAE, room 409
image.png
image.png
image.png
On the POD that I got from Shein it was delivered to the apartment below which is totally not my apartment.
image.png
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You can clearly see that the room is entirely different, even the flooring does not match. I kindly request you to return my package to me as it is extremely important. If this issue is not resolved promptly, I will be compelled to leave negative feedback on your website and report the matter to the police.
Thank you
Please call me on my cp 052 906 7211as I tried today to call 3x but it is always busy cannot connect to your team
Regard,
marivic
Pls update urgently
I am calling them several time and sending emails but no any updates, Imile courier service is not trustworthy at all, DON'T TRUST THEM TO DELIVER YOUR PACKAGE EVEN THEIR DRIVER IS NOT GOOD.”
“Dear Imile Logistics Team,
I am writing to raise a complaint regarding my package with the following tracking details.
Tracking number: 6111524399856
Order No: GSHNP014Q00M5ED
FROM SHEIN
I would greatly appreciate it if you could thoroughly investigate the matter before I escalate it further to the police.
According to Shein's update, the package was marked as delivered. This prompted me to reach out to the Shein team, and I discovered that it was mistakenly delivered to a different apartment.
driver did not inform me in advance about the delivery on that day.
delivery was made to a completely different apartment and building, which I cannot identify WHERE IT IS.
There is a signature recorded, but I did not sign any delivery note.
Typically, Shein requires Emirates ID before handing over a package. However, in this case, the package was left outside the door without any verification or contact from the driver.
I urge you to look into this matter urgently and provide a resolution.
I have contacted Shein already and they told me to contact you.
It has been a terrible experience for this shipment as the package was so important to me but was not delivered at all. .
I have attached correct photo of my building and room apartment
Armitage Building near dragon mart International City ,Dubai, UAE, room 409
image.png
image.png
image.png
On the POD that I got from Shein it was delivered to the apartment below which is totally not my apartment.
image.png
image.png
You can clearly see that the room is entirely different, even the flooring does not match. I kindly request you to return my package to me as it is extremely important. If this issue is not resolved promptly, I will be compelled to leave negative feedback on your website and report the matter to the police.
Thank you
Please call me on my cp 052 906 7211as I tried today to call 3x but it is always busy cannot connect to your team
Regard,
marivic
Pls update urgently
I am calling them several time and sending emails but no any updates, Imile courier service is not trustworthy at all, DON'T TRUST THEM TO DELIVER YOUR PACKAGE EVEN THEIR DRIVER IS NOT GOOD.”
“BUYER BE AWARE. This is the second time I have purchased Goods and both times received a text that the item has been delivered. No it hasn’t as we have CCTV footage showing us that Nothing has been delivered and 2 dogs. I will be taking this further as although time is so precious what we all do, (what I formally do) is think “forget about it” due to time. However getting to the bottom of the situation is now paramount. Honestly I didn’t even think to check the courier company. When I went to insert address details Australia was not even an option. This is complete S%^* considering Australia was an option when taking my credit card details.
Never Again!”
“DO NOT USE THIS COURIER COMPANY. Do not purchase from e-retailers who use them. You will not receive your goods. They will "attempt" delivery but "fail", even though address is same is previous orders (with other companies). No customer service, AI chat bot will even just stop talking to you. Will not respond to emails. They are operating fraudulently in Australia, and are abusing their workers. Please report hem to your local consumer affairs so we can get them shut down.”
“I wouldn’t even give them 1 star. Apparently Attempted delivery multiple times. Which is lies because someone was at the delivery address everytime. Now my order has been closed.”
“They have a very bad operational system. They hired 3rd party local delivery guys and they cannot control or contact them. My order was returned to the Local company warehouse two times because nobody is in our office anymore they deliver the orders outside of office hours and they will not do anything unless you will call them, your order will be pending in the warehouse only. Extremely, Terrible service. The 3rd party Local delivery guys will call you only once and they will put in the tracking that customer cannot be contacted. They know that we are commercial building but they deliver after office hours. I already informed the Customer Service our office timings but still they will deliver at night, You have a very poor service.”
“"I want to file a complaint against this employee NAVEED, due to his unprofessionalism in Saudi Arabia Riyadh, He sent a message in the morning asking for the location, but I did not notice the message, and he never contacted me again or sent a second message, even though the location is available with you. I demand compensation for the delay and his lack of professionalism, and I will escalate the matter to SHEIN. They asked me to reschedule and requested delivery on 20-11-2024, and yet they also asked me today to reschedule again without any communication."”
“They claim to have delivered my item on the 8th of Nov 2024. However they did not. We have 2 cctv cameras covering the front of our home and have told them there were not deliveries. They have not responded to our emails or calls to ask where the item was delivered.”
