“Poor service,
1. I missed the call but they did not follow up, online support has no access on whatsapp to look for target location.
2. They will not deliver in your location. as per the guy named Jihad
3. paid on time, not deliver on time
never to suggest this delivery service again”
“A very bad experience, ordered from shein and my package never arrived, found out after countless calls to imile that the driver was hijacked so did not get my staff but luckily got a refund from shein but even today im still waiting for refund of my tax that i payed the courier, they are the worst, they tell you a date but still i dont get my refund, at this point im furious”
“Third day now where a different driver calls and gets surprised with the location which I’ve shared so many times (never changed the location!) just for them to do the same thing the next day.. now they’ve switched their phones off and no response! There’s no phone number to call ugh”
“How long do. I wait I paid my shein taxes four days ago it hasn't been updated since then how, do I track tmny order I ditn see why we must suffer we paying for service so many emails logged chats and what'sapp no response I tried calling no one pick up”
“This is the worst delivery company ever. My package was supposed to be delivered 2 weeks ago and i still haven’t gotten my package, Shein should stop using this as their logistic company. Aramex and Buffalo are the best”
“Horrible Useless drivers leave parcels elsewhere then send msg saying delivered...hmmm where would be nice to know. Customer service help is just a fantasy.”
“They only get one star because you can't give them zero stars. Waited a month for it to arrive, supposedly they delivered it (they even say someone signed for it haha) but it never actually arrived. I've tried reaching out to customer service through every way possible but with no response. Hoping that my package one day actually arrives, but I have no way of knowing whether it will or not.”
“They have very very bad service, you will struggle to contact the delivery boy
you will receive the message that your order is out for delivery, but the delivery boy never answers your calls. next day you will receive another message out for delivery *****
this will repeat for a week”
“Horrible service I ordered on the 13th of March it’s may 5th my order was supposed to arrive beginning April no one answers the phone and when u text them it’s a virtual bot pls never use them”
“Worst worst customer service
The delivery guys have no manners to speak and talk in the worst possible manner which leaves me traumatized. Have been following up for more than 4 days via email and calls only to get no proper response and to top it the virtual chat boils my blood as it says to email or call. When you call they don't answer or give a response which makes me want to kill myself to even call them and shoot my bloodpressure.
Please note - I never lose my cool and known to be a person with patience but imile does get on to my nerves. It's 0 in everything and I only wonder how they function.”
“the Worrst experience with this company
they stole My items !!!!!!!!!!!!!
They Came to pick up my items from my house 1 months ago!!!!
until now it doesn’t reach the warehouse!!!!!!!
whenever i am calling them they are picking the call and closing the line at the same time!!
they promise me the manger will call me but nobody called me”
“How do I get hold of this imile people they don't answer emails nor call. Their phone rings and they hang up. Other one is a machine, my status on my shein app says "delivered" which they didn't deliver.”
“My parcel is not yet delivered, I ordered it on the 13th of April, today is the 29th, there are NO UPDATES from Imile, they last communicated with me on the 20th. Worse worse company. Lease COPY FROM BUFFALO because they are excellent”
“Imile takes FOREVER to deliver,I ordered from shein with my friend on the same day. Her logistic was imile while hers was buffalo, she received her parcel last week Wednesday . Imile since from Monday that my parcel will be dispatched soon. Same message every”
