“After 3 months delay with the order, they have sent the shoes damaged (one very very used and cracked ) and the quality is not god, they look awful. Bad Customer service and no reply after receiving the order, sending e-mails.”
“You don’t even deserve 1 star. 15 of February I ordered a par of shoes, for some reason you tell me that they will take a month, sure I’ll wait. Did not receive any shoes and I wanted my money back, and still 3 month later NO MONEY back, I would NOT recommend ANYONE to buy shoes from you thieves. STILL waiting for my money.”
“DO NOT BUY FROM THIS SHOP!!!!! Website looks reliable, but..... Delivery of my order was 2 months late. I received the ordered after several emails answered with ever new delivery dates. Decided to return, because I was fed up with this brand... They confirmed possibility of return (have this in an email), so I sent the order back. They received the return on Feb 5th. Since then I emailed couple of times. They answered to the first msg and confirmed refund within 14 days. It's months already and no answer to my emails sent last week to check the status... I plan to take legal steps to get the money back. And will report them everywhere.”
“After waiting for a pair of (turned out extremely uncomfortable) boots for 2 long months, I decided to return them as they were impossibly tight and uncomfortable on feet.
Little did I know I will have to wait another 3 months (!) for a refund.
No kidding, I had to contact their customer services 4 times and chase them for a refund! On what planet is that a "premium class" experience??
They kept saying it will come through, and bla bla bla,for the whole 3 months. And maybe I would still be waiting around, but once I mentioned I'm taking this case to Financial Ombudsman Services, the refund came through the next morning. What a disgrace.
Their positive reviews on Trustpilot were bought! Beware!”
