“Service at incredible connections waterfront is pathetic and embarrassing. Twice I went to this store applying for store credit and no response whether my application has been approved or declined. And when you call on the landlines they take too long to answer or don't answer at all.”
“What didn't go wrong would be a better question. I bought an HP laptop on the 27th of May. It still has not been delivered. The support simply closes the chat because they can't provide feedback on your complaint. The tracking on the website does not work. The delivery that was passed on to Aramex has been delayed multiple times. The support who emailed me on the 30th to advise I would receive feedback, has not provided any update or feedback. I will never buy ANYTHING from Incredible Corruption ever again. The deliver says 2 to 5 days, when in fact it will be twice as long. Do not buy anything from this retailer.”
“I bought an apple pen (1st gen) and used it for not even two months when it started giving problems and later didn’t even work anymore.
They said it was a default pen and couldn’t get a new one.
Buy your apple pens by an apple store !”
“They delayed my delivery and are don’t want to give me a refund. It’s been 10 business days since I placed the order and they are promising a 2-5 days on their website.”
“They delayed my delivery and are don’t want to give me a refund. It’s been 10 business days since I placed the order and they are promising a 2-5 days on their website.”
“FALSE ADVERTISEMENT!!!!!!!!!!!! If there was an option to enter no stars, I would have picked that amount of stars as a review. Beyond that, speaking to someone might be competent enough or even ABLE to speak English is a severe rarity. Also, don't expect any feedback from them, they will rarely get back to you.”
“We do we need to pay a fee when I brought my laptop which is faulty and it is still under warranty
I was informed by Simeon at festival mall
Please explain why”
“Your technical service is bad. It’s been 2 weeks and this is my second review and I get no help, no technician available no answer from the Manager and eventually my calls are not answered . All this for a non working phone which we bought from your Sandton store .”
“Poor service if any at all, no product knowledge on anything, and misleading advertising specials that are always out of stock or do not exist… avoid and save time , they are useless”
“If i could give a zero i would.very rude and incompetent consultants. I made payments arrangements and they still debit my account even though i settled the account.”
“Am not happy with the guy called Dikana on the 26 of February I did take my tv to be repaired at incredible connection at village mall harties my tv didn't have a bad damage it was only a band top right ....the guy didn't do follow ups with me I was the one who searched for incredible connection telephone number so that I can know how far with my tv cause it's been long ..then I did make a call then the lady told me that my tv was returned on 08 March but Dikana didn't inform me about anything so I went to fetch my tv .. when I get home wanted to switch on my tv the cable was not there so I made a call to tell them that I didn't receive my tv cable so they said they will check so they checked my cable was not there so they gave me the other cable which was not for my tv so when I received the cable I plug the cable and switch on the tv my tv was damaged the whole screen had I creek so as a customer am so sad angry”
“Incredible Connection has a borderline criminal operation going on regarding their 14-day return policy. I bought an iPhone 15 which began running into issues with overheating (not Incredible Connections fault obviously) but I am now no longer wanting this phone for this reason. Apple offer a 60 days money back or store credit which is great, Incredible offers 14 days! Its almost impossible to detect any issues with a device within 14 days. Incredible will now only offer to send in the phone to Apple which I don't want because I simply no longer want this product. Its discusting and actually a violation of the Consumer Protection Act. I urge that a governing body investigates this operation and have them update their returns policy to be more suitable to the products they sell.”
“It is really sad that one has to take this matter to Google Reviews when the company such as this could have just resolved it months ago. POPIA refers to customer information to be protected, I get their customer information on the progress of their credit application status which should be between the company and the customer, not the third party like me. I have escalated the matter to their management and head office , it seems they are not interested I keep getting these customers updates daily. I would have expected the company to promptly act on this to protect customers personal information. Can they please do so as required of them by law.”
“Took my laptop to greenstone mall for a quote due to water damage.After looking at it for 2minutes he diagnosed it as not projecting and cannot be repaired.Took it to local computer place quoted me R1600.0 and as good as new.How qualified are those so called techs at Incredible connection.I saved R10k no thanks to you guys”
“We bought a Mecer inverter in May 2023 which developed a fault 4 weeks ago . We returned it in its original packaging , with the invoice and proof of payment to the Ballito Junction store. We were told that it would be attended to on site and repairs would take a couple of days . We followed up a week later as we had had no feedback and were asked to supply a job number which had not been filled in by the incompetent person who made the job card out. We then called at the store and were told that the inverter was still there and had not yet been sent for repairs ( this after being promised at least 3 times that someone would come back to us). We have since been back to the store twice and been promised feedback which has not been forthcoming. It is now 4 weeks since the inverter was returned, under guarantee, for repair. We have tried , on numerous occasions to call the Ballito Junction store but the phone is not answered.
Incredibly poor service !
Connection non existent!”
“The staff provide very poor customer service. They are inconsiderate towards customers. Yesterday, I waited for almost two hours to be assisted, only to be told to come back the next day to finalise the process. This shop operates similarly to Home Affairs. Both the staff and managers require training. Boitumelo, one of the 'senior members,' exhibited the worst attitude towards me. Another lady had to step in and assist me with an application that Boitumelo was supposed to handle.”
“Bad Service
Worst experience ever. We bought a tablet with hard cash money for R1899 from Incredible Connection West Coast Mall Vredenburg Western Cape in September 2023. We were back 4 times to the store regarding problems. Every time it's a different story. On the 5th of January 2024 once again we went back to the store, then they took the tablet to send it away as the tablet is still under guarantee. Once again we were back in the store after two weeks. Danie from Incredible Connection West Coast Mall Vredenburg **** in our faces and said only after 21 days we will hear feedback. On the 24th of January 2024 we were back in the store, then we were informed that the tablet wasn't even send to the supplier, its still in the store unattended to. There after we call Head Office who logged a complaint. Today they tell us they going to refund us. Back in the store I must fill in a form and was informed I have to wait another 15 working days for my money. This is unacceptable, they didn't wait when I paid them, after 23 days of lies I must wait another 15 days. The so called Danie **** in our faces, when I ask him if he still going to tell lies if Incredible Connection closed the Branch due to no service and lies and they don't have jobs anymore he said that is going to happen because they are very quiet. I won't recommend anyone to do business with them. I'm going to take this matter to the ombudsman as well.
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