“Thank you to Claudia and Tshidiso from Incredible connections potchefstroom for assisting me with my laptop. Truly appreciate their proffesional and kind assistance”
“Our company bought over 120 laptops from the Clearwater store sometimes last year in September, we overpaid and there was a refund due to us and to this day we are battling to get our refund. We took up the matter with the ex-manager who referred the matter to trainee manager since he left the company, we are not getting any feedback. Early this January we contacted the ex-manager to assist, he then escalated the matter to the trainee manager to follow up, since Tuesday and today is Friday the trainee manager hasn’t gotten back to us. We are disgusted to say the least on doing the business with such incompetent people.”
“I am appalled at the poor service received from Khomotjo at Incredible Connection Menlyn.
I went in to get a contract phone and was assisted by a friendly and helpful guy called Tony to select a phone.
He then referred me to the contracts department where my hellish experience began.
Khomotjo advised that because my current number is linked to my husband profile on telkom that he would have to come into the store in order to do the upgrade. she also advised that the store closes at 18:00
This was around 16:00.
Much of the time before 16:00 was spent by her calling a colleague for over 30 minutes to get logins to the system. I couldnt understand why only 1 person has logins for a system used by many.
I then called my husband and asked him to come to the store.
She was fully aware that he was on his way.
I had gotten robbed the day before and urgently needed a phone which I explained to Khomotjo.
My husband arrived at the store at 17:35
To my shock and absolute disgust, Khomotjo said she will not do the upgrade as the store closes at 18:00 and the upgrade will take too long.
I then asked her why she would let me call him, have him drive all the way to the store from Montana, only to give this lousy excuse 25min before the store closes.
she blatantly told us the store closes at 18:00 and she had no intention of working even a minute past that time.
We left the store at 17:45, shocked ,disappointed and insulted by her behaviour which wasted not only our time but petrol to drive to a store only to be refused assistance 25 min before closing time.
The sales guys are very helpful but unfortunately there are proverbial bad apples like Khomotjo that spoil the whole service experience and reputation of Incredible Connection because they want to receive a salary but refuse to put in the work. They wear the uniform of a brand and are ready to tarnish its image.
She does not care if the store is profitable or not, she just wants to leave by 18:00 at all costs.
I will not be ever returning to that store and will be sure to advise friends and family not to subject themselves to the disrespect we experienced from Incredible Connection.”
“The service was incredible and they are patient with the customers. Everything was explained regarding refunds and returns.
Thank you. Keep up the good service”
“My son settled his account in full. All fees and adiosonal charges plus the intrest at your store in Middelburg mall and now they want to charge him a further R1000.00 fee for closing the account! Please explain for what is this R1000.00 except that it is daylight robbery.”
“I was scheduled to receive my order on 1 Dec 2023 per an sms Incredible Connection sent. On the day the delivery was not made. During the day I had called their customer service team only to be advised the team deliver up to 6pm in the evening however when the time passed their call centre had closed. The next day I received a revised sms for delivery on 8 December 2023. After numerous calls to them explaining their poor customer service they still missed the 8 December 2023 delivery. I requested an immediate refund as a result and as a result delivery was made on 11 December 2023. It is best to either buy in store if you are forced to purchase from this company.”
“I have bought an item on 24/11 and have not received it yet, 13 days later. I have been trying since 1/12 to get hold of someone at the company to provide feed-back on my order, but it is totally impossible. The phone is not answered, e-mails and what’s-app messages are answered with standard computer-generated messages promising me that someone will come back to me within 24 hours, but it never happens. Please do not buy from them.”
“Thank you very Gideon from Incredible connection Potchefstroom for the smooth service you give to us as customers... I used to ask myself why do other customers laugh a lot when they are with you... I swear I experienced the smooth service you always give to other customers... You a good salesperson... May the lord give you strength to keep up the good work... You provide good service to us customers which makes us to visit the store more often... Thank you”
