“I bought a MacBook from Incredible Connection with a promised delivery window of 2–5 working days. The purchase itself was smooth — no complaints there.
But the delivery (via Amarex) was a disaster. Despite tracking clearly showing it wouldn’t arrive on time, I reached out multiple times to both companies with no urgency or proper feedback from either. The item was supposed to be delivered by Wednesday, and I had critical deadlines based on that. No one took responsibility or even tried to assist meaningfully.
Extremely disappointed. I won't be using either service again.”
“Firstly, the young man who helped me at IC Mall of Africa was incredible. Much appreciated. However, the pay station is a shambles of note, truly a mess! Plus, during a busy Friday, that's when it's decided to train new people. Absolutely crazy. I asked for a simple favour as my 80-year-old mother was standing with nowhere to sit, in that could I pay for my 1 in cartridge of ink so I could get her to the car. The manager, Tholoqi (wears a black t-shirt)--the name I was given, was completely adamant that NO as there was a line which as I'm not blind I could see, hence why I was asking for a favour for an elderly person. I took not even 2 minutes to pay when after 15 minutes of standing, it was my turn. She couldn't be bothered, and I said to her that I hoped she or someone elderly in her family wouldn't need such a simple favour one day and be told no! She then practically shouts in-store that she prays it never happens to her! Absolutely disgusting behaviour from a 'manager' in front of staff and customers. IC, you need to do some work on who you employ to represent your company. Abhorrent, and I'll never set foot there again.”
“My experience is just that I keep getter their customers updates on those who applied for credit with them, I get their account numbers with their names and surnames which really expose customers to potential fraud. I notified Incredible of this but it seems they are not interested in sorting it out let alone that it is in violation of the POPIA.”
“I am writing to formally lodge a serious complaint against Incredible Connection regarding an order I placed on February 7th for a 3-piece set of suitcases—a high-value purchase I made specifically for my upcoming travels on February 20th. I assumed that placing my order almost two weeks in advance would allow more than enough time for delivery. However, the experience I have had with your company has been nothing short of frustrating, unprofessional, and completely unacceptable.
Instead of receiving the full 3-piece set I paid for, I was delivered only one suitcase, which is worth less than half of what I originally paid. Naturally, I attempted to log a query immediately upon delivery, expecting prompt assistance to resolve this mistake. I was assured that a complaint had been logged on my behalf and that I would receive feedback within 24 hours.
However, after receiving no communication whatsoever, I contacted customer service again—only to find out that my query had never been logged in the first place! Instead, I was told that it would now be logged at that point. Why was I misled about this from the start?
Following this, I was asked to provide photos of the incorrect product, which I did immediately. Despite my prompt response, it then took another four days for me to receive any further communication. I was eventually informed that the incorrect order would be collected yesterday, but, as expected, this did not happen—further delaying the process and adding unnecessary frustration.
When I inquired with Modjadji Maimela about whether I could return the incorrect order myself to the warehouse and collect the correct one, I received insufficient and vague information. No apology has ever been expressed to me for this complete failure of service.
This is beyond unacceptable. I demand to be put in direct contact with a senior representative from Incredible Connection who is actually capable of resolving this matter. I must receive my correct order by today—NO EXCEPTIONS. Given the amount of money I have spent, I refuse to tolerate any further delays, poor communication, or incompetence.
I expect an urgent resolution, or I will have no choice but to escalate this further.”
“The sloppiest, shoddiest address verification that ever existed. The fields require data that do not exist in certain places (George being an example). Some addresses do not have street number there.
The app won't accept this, even though Google picks up the location correctly.
Giving up the online purchase because of the ridiculous form.”
“1 month later and I still don't have the order I paid for in November. Not only don't I have it, but no one can tell me where it is or tell me anything. They are the most pathetic bunch of people that work for this place.
Please, I beg you. Read the Incredible Connection reviews and DO NOT order from them.
If you read through the reviews on this platform you will see all the fake 5 start reviews. All the real review are the Incredible Connection 1 Star reviews. These Incredible Connection reviews will give you the real experience.”
“We have been waiting for 3 weeks for the return of our computer, which is still under guarantee. It just needed a new starter switch. Terrible service !”
“I ordered an item to the value of R5999.00 a week ago. I realise that it takes 2-5 working days to deliver. However, the online site says the parcel was collected by the courier on the 9th of December 2024, and there had been no update since. I gave tried to phone Incredible connection on the number provided but there is no response...just endless music playing and a recording noting explanation they are very busy. I have sent an email, no reply received. I have read the reviews before me (latest ones) and I see this is an ongoing pattern with this complany...no deliveries after payment was received. This is theft!! As a result, I am very very worried ! I would like Incredible Connection to contact me TODAY , 12 December 2024, to resolve this or I will be opening a case of theft against them at the SAPS. I will also make a point of it to highlight this problem on social media and in the mainstream media. There is no reason to accept poor service from any company especially if the product you are buying costs a small fortune!!! No man Incredible Connection, is this how you run a business????”
“They are thieves! They should be criminally prosecuted for theft! They took R10 000 for an item and 3 weeks later no delivery and not a single person at any point of contact can give an update as to where it is or if this item will even be delivered.
DO NOT ORDER FROM THEM. YOU WILL REGRET IT!!!”
“These people are thieves who offer no after-sales service. I feel like I'm dealing with Telkom here. I purchased a TV that arrived damaged, and after a week of fighting, all they could tell me was that I must fix it myself and that my warranty is no longer valid due to the damage. This is unacceptable.”
“I regret ever buying anything from Incredible Connections. They dont care about the after service. I have been calling the Tech Support to check on the status of my repair. The phone is not answered. I have been leaving messages and no one has called me back. I have phone a number of times. Just spoke to the guy and explained to him my situation and it felt like I am speaking to a wall. No sympathy what so ever. Very cold. The service is bad, the communication is bad. I am really disappointed. I pray that nothing happens to my laptop so that I dont have to ever deal with such people”
“DO NOT, and I mean DO NOT buy from their online store!!!! My order was shipped on 28 Nov and it's 9 Dec and no one at this place can tell me where my order is, when it will be delivered, or if it will even be delivered! It's absolutely shocking how clueless they are...
They have taken my money and not delivered without any insights into even delivering and I am at the point of approaching the police to open a case of theft.
DO NOT EVER ORDER FROM INCREDIBLE CONNECTION, OR INCREDIBLE AS THEY NOW CALL THEMSELVES. YOU WILL REGRET IT IF YOU BUY ANYTHING FROM INCREDIBLE CONNECTION!!!”
“Incredible connection Mall of africa, sales person guided me to buy a laptop too high spec for my needs. I went back and changed it for a unit more suitable on that visit, the service again was so bad. They DID NOT inform me i needed a warranty certificate. I learned that at another store then had to go back a 3rd time and ask. Staff are literally dancing to the loud music. They are clueless on their products. Tried to sell me a stylus. I get home and my LT came with a stylus. Really, shocking experience at club incredible connection. Thats if the y get off staring at their cell phones and dancing long enough to assist.
RM”
“Incredible CORRUPTION! Disgusting services and a disgusting return policy! Please be careful when returning an item from Incredible Corruption that broke after two days; they will take a 15% fee for their negligence, which they refuse to take accountability for! Disgusting!”
“I ordered a tv online, completed payment and recieved an email confirmation. They emailed me to update my account name and surname to match the id picture for the tv licence which i did just for them to email me again saying the product is out of stock. Now a refund takes 7 to 14 days”
“What's the point of advertising tvs on special that you do not have stock of or can't supply to my area. I'm talking about Cape Town. Incredible connection should be renamed Terrible Connection. Same goes for Hifi Corporation with no stock available.”
“Only gave one star as zero stars was not an option. Purchased a tv online, to be messed around with a tv license (which I already have). To eventually be told that they don't have the product that they charged me for. And now I must wait 14 days to get a refund. asked for head office details, but not given? Absolutely disgraceful service.... advertising and accepting payment for an item you don't even have is fraud!!! Will never shop at incredible connection again.”
