Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“so far so good”

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Posted 4 years ago

“Great selection, good price and shipping was fast.”

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Posted 4 years ago

“I have not received the product but website was easy to place order!”

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Posted 4 years ago

“These rugs are incredible!!! I just got my first runner and I love it!!! Karastan is my favorite rug and I have several old family ones. The rug I just bought will also be amazing! I had a question about how to order and called to ask and received great customer service!!! Thank”

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Posted 4 years ago

“Competitive pricing. Discounts offered. Prompt shipping and delivery. Also, prompt in responding to my questions and in help with making a quick change to my order. I will search their website first in the future.”

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Posted 4 years ago

“I was very surprised—very — that my return of a too-large rug that I had ordered, and would have loved to keep, went unexpectedly smoothly. I had to pay the return shipping, but I felt that was “fair” since you had shipped it to me for free. I feel that you folks have earned the “first look” at any of my future purchases. Sure hope that your stocks, and increased selection, will soon be replenished...!”

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Posted 4 years ago

“We are very pleased with the rug, ease of ordering, and service! We will definitely order from Incredible Rugs and Decor in the future!”

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Posted 4 years ago

“Everything completed as advertised”

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Posted 4 years ago

“Shopping was easy and I was able to find the quality and colors I was looking for.”

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Posted 4 years ago

“From beginning with ordering, to updates,to delivery it was INCREDIBLE!”

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Posted 4 years ago

“Love the rug, always responsive to email.”

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Posted 4 years ago

“I purchased the insurance offered by Incredible Rugs, but the insurance site was way too confusing, and it appeared they wanted to have access to all my information and contacts, etc. Incredible Rugs has been wonderful to work with so I’m guessing that’s what is most important!”

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Posted 4 years ago

“Very friendly and helpful!”

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Posted 4 years ago

“This is the most beautiful color of a vase! It's so nice that I ordered the larger size. They are not cheap but when you open the boxes and see the color it's amazing. Great quality vase too. The only issue I had was the vase was in a large box, inside a smaller box with bubble wrap around it. The large box had a "Fragile" sticker on it but the large was was very beat up. So much so that we took a pic before opening it up. The vase was fine inside but there was nothing to keep the small box with bubble wrap from being thrown around in the large box. No filler in the large box. I think when a Fragile sticker is placed on something I think people go out of their way to mishandle it. : )”

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Posted 4 years ago

“Wow the price was awesome together with my discount code! And I found the rug that I have been looking for!”

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Posted 4 years ago

“The delivery was very fast. Only Fedex messed up. According to them they did not deliver the rug on 8/9/2020, ( the promised day ) , b/c no One was at home. What??? We were home the whole day. They did not knock or ring the door bell. They delivered it today, again no notification. No knock on the door or ring on door bell. What is it with Fedex?? I do not have a crystal ball to see through the door. I was happy with your company. When I e-mailed you regarding this problem yesterday, Robert replied to me even it was Sunday. We appreciated it very much. Not so much with Fedex. For the poor performance by Fedex I can not give you the highest rating. Interestingly I expected the rug rolled up for the transport. It was in a big paper box, taped and retapped. Is that how you ship carpets? Just curious. The rug is Ok. It just be a while before it looses its folds from the transport. Thank you. Magdalena Clark”

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Posted 4 years ago

“website is easy to navigate. photos of rugs are detailed. Can't beat the prices!”

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Posted 4 years ago

“I am very happy with my rugs! Color just as I wanted! Quality is great! They were packaged well for shipping. I will buy again for this company”

Incredible Rugs and Decor 5 star review on 9th August 2020

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Posted 4 years ago

“Very quick delivery and well packaged. Rug is a little lighter in color than expected but still works well. Very subtle design and colors. Edges and corners laid flat immediately.”

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Posted 4 years ago

“Was very easy to order and even allows you to pick coordinating items by color and view in your room.”

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Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews