Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

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“Amazingly fast service and prompt responses”

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Posted 4 years ago

“Great prices!! Easy process to order!”

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Posted 4 years ago

“I just ordered a couple of rugs. My experience with the gentleman I worked with was nothing short of excellent. He was extremely knowledgeable, patient, and very helpful. I hope the company understands how fortunate they are to have such a high caliber employee. During these changing times it's good to have someone like him representing your company. And no, I've never met the gentleman and we're not related!”

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Posted 4 years ago

“I like the search features for the rugs. They arrived fast and communication with the company was prompt and answered my questions quickly.”

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Posted 4 years ago

“The past several months we've been shoping for a rug that seemed non-existing. While at Lowes Home my wife found the perfect carpet. Because we were completely satisfied with our purchase, we order another carpet direct from the distributor's website and we found another carpet that met are requirements. After ordering the carpet I got an email from the owner (Steve Aijian) thanking me for the order, giving me his contact info. I am very satisfied with the quality of the product and the customer service.”

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Posted 4 years ago

“They are keeping me informed of the status of my order. Can’t wait to get the rugs!”

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Posted 4 years ago

“Professional & friendly customer service.”

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Posted 4 years ago

“Good prices, good selection, and good customer service.”

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Posted 4 years ago

“Rug indicated in stock. Ordered and paid. Only to hear its a month + wait. Very disappointed,”

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Posted 4 years ago

Our inventory changes rapidly, but our warehouse located one last piece and filled your order this past week. You should see shipment tracking details in your inbox and the Freight Carrier will be calling you soon to schedule a delivery date and time. Thanks and enjoy!

Posted 4 years ago

“I loved the rug so much that I just ordered another one.”

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Posted 4 years ago

“Beautiful rug! Great customer service and fast shipping! Very pleased.”

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Posted 4 years ago

“Received a thank you for my order and updates on shipping,which was very prompt.”

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Posted 4 years ago

“The description and the color boxes you use to show the color scheme of the rug are perfect! Such a smart way to help in the sale of your rugs. I received my rug today and it is exactly what was pictured and the quality is good. I will definitely buy again.”

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Posted 4 years ago

“Great price, beautiful rugs! Highly recommended”

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Posted 4 years ago

“I’m not sure if the rug has been shipped, no tracking email.”

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Posted 4 years ago

Hi Margaret, the tracking details may have landed in your junk folder. Your order shipped yesterday by UPS under tracking 1Z3937170321611259. You can always call or chat live with us if you would like an order update. Thank you and enjoy your new rug!

Posted 4 years ago

“Loved the fact that your web site actually shows what colors are in your rugs. That is such a plus when shopping for a rug you can't see.”

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Posted 4 years ago

“My experience shopping with Incredible Rugs and Decor was nice. Easy to order online, great contact when order was ready and being shipped. Orders only took a few days to be shipped. Should have it within a week of being shipped.”

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Posted 4 years ago

“The delivery was good. But, the item wasn’t as pictured, and I immediately didn’t like the rug for my house. It is a southwestern style that didn’t come through in the picture. I also ordered another rug from Amazon, that was the same manufacturer as the Incredible Rugs, and look much better in my room. I am keeping the Amazon rug and returning the “Incredible Rugs” rug. I am being charged $45.00 for the shipment back to the manufacturer. I think it is an appalling amount to be charged when I keep the manufacturers other rug! How are we as consumers, suppose to compare when we cannot bring them home.”

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Posted 4 years ago

Thanks for your feedback, Mary. We have a great sample program to simplify color-matching and comparison of rug textures in your home to help save you some dollars with return shipping. Thank you.

Posted 4 years ago

“Site navigation and communication after the purchase was good.”

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Posted 4 years ago

“Easy to order and rug was true to the picture.”

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Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews