Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the runner!! I had to work with their customer service department over a small issue. All were very helpful and situation was addressed.”

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Posted 2 years ago

“This is my second order in which I have placed. The quality of their merchandise is excellent along with their service. Highly recommended by me.”

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Posted 2 years ago

“So far, so good”

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Posted 2 years ago

“Thank you! Excellent experience. Cannot wait to get them.”

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Posted 2 years ago

“The company was fine for ordering and receiving a rug we ordered from them. However this rug is not good quality and is way overpriced. I have had the rug for three months and already the threads are coming loose and each of the braided runs are separating. We do not use a beater brush to vacuum as required. It’s in a master bedroom which has very little traffic and only bare feet.”

Incredible Rugs and Decor 3 star review on 27th July 2022

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Posted 2 years ago

“Quick delivery on a beautiful rug, high quality. I would buy there again for sure when I am ready to purchase. Best quality for the money I have seen. I really love my purchase.”

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Posted 2 years ago

“Excellent customer service - very quick response through chat and follow up phone call. Spoke with Rusty who was incredibly informative and helpful.”

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Posted 2 years ago

“The woman I spoke with (so sorry I do not remember her name) was lovely. She was professional, patient and very knowledgeable. She took the time to answer all my questions and assist me with the samples I was interested in. She provided excellent customer service.”

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Posted 2 years ago

“Great customer service!”

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Posted 2 years ago

“Great customer service !!! Very helpful and accommodating.”

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Posted 2 years ago

“Best service I have ever encountered! Russ (Rusty?) was absolutely wonderful helping me change my order AND emailing later that evening to let me know everything was taken care of and my rug would be shipped shortly.”

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Posted 2 years ago

“My shopping experience was professional and efficient. I was quite pleased with the communication I received along the way.”

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Posted 2 years ago

“Just browsing for now but the website is wonderful to work with !”

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Posted 2 years ago

“So far this company has been exceptional! They had what I was looking for; the price was really good; it was easy to order; shipping was free; and my order was shipped almost immediately. It looks like my order will be delivered within 7-10 days from when I placed the order!! Also when I called with an inquiry, the phone was answered quickly by someone who was personable, knowledgeable and had the authority to give me the info I needed. Given what I’ve experienced up to this point, Incredible Rugs and Decor is a place I would highly recommend!”

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Posted 2 years ago

“I am ordering a sample to see the quality and color. I have had wonderful follow-up regarding my order and shipping. Thank you.”

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Posted 2 years ago

“We received the rug today and it is beautiful. The purchase process and prompt delivery were much appreciated. I would recommend your company to family and friends. Regards, Laura & Ron Garavuso”

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Posted 2 years ago

“I have ordered numerous samples & have been able to return them without problems. The staff is responsive & willing to help. I have also been asked to review some of the rugs & I hope that has been helpful to other customers.”

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Posted 2 years ago

“The sales person was helpful and knowledgeable.”

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Posted 2 years ago

“Easy to find the right carpet!”

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Posted 2 years ago

“You had a rug we liked, and shipped it quickly! And, the price was better than other vendors on the internet.”

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Posted 2 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews