Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,004 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

Tell us how Incredible Rugs and Decor made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice rug with very quick delivery!”

Helpful Report

Posted 2 years ago

“Great experience and quick shipping.”

Helpful Report

Posted 2 years ago

“They were so incredibly nice and thoughtful they let me know that the rug I ordered was the last one in stock so they put a rush on it to ensure that I was able to get it and I saw that it was charged to my card yesterday and it arrived today in perfect condition. They truly went above and beyond. I’m very happy with this company!”

Helpful Report

Posted 2 years ago

“Outstanding website. Prompt and courteous service”

Helpful Report

Posted 2 years ago

“Nice website, great pictures and descriptions of products.”

Helpful Report

Posted 2 years ago

“Noah your customer service representative was great”

Helpful Report

Posted 2 years ago

“Great service good prices”

Helpful Report

Posted 2 years ago

“Although I have not yet received the rug I have had great communication with the company and my house is full of their products!”

Helpful Report

Posted 2 years ago

“Wonderful. Noah was informative and patient with my 3 or 4 calls with questions and changes. Once I had decided, he was helpful and efficient. Not only will I make more purchases with Incredible Rugs in the future, I will again trust Noah’s input and expertise.”

Helpful Report

Posted 2 years ago

“This experience has been awesome from start to finish. After choosing a potential rug, I ordered a 2x3 rug to gauge the colors in person. Once I ordered the 9x13 that I actually needed, I returned the smaller rug. Returns were a piece of cake. Rug arrived packed in MANY layers of protection and is gorgeous. Very plush and of very high quality. Edges lay flat, no curling up at all. Had to call Customer Service because the delivery service kept trying to “deliver” the rug after it had already been delivered. CS was very responsive and reached out to the delivery company and solved the problem.”

Helpful Report

Posted 2 years ago

“Truly Incredible! I looked around for a while to find peach and green rugs. Incredible rugs were the only ones who had this hard to find color combination. Rugs look exactly as pictured. Colors were true to advertised items, Delivery was quick, Rusty was very supportive and helpful, good prices and free pads! Feel very lucky to have found this company.”

Incredible Rugs and Decor 5 star review on 7th August 2022

Helpful Report

Posted 2 years ago

“5 all around”

Helpful Report

Posted 2 years ago

“I am SO impressed with Incredible Rugs and Decor. I ordered my rug on a Friday afternoon for the best price available on the Internet. Ten days later the rug reached my rural Pacific Northwest home. The rug is gorgeous; I couldn’t be more pleased.”

Helpful Report

Posted 2 years ago

“Love the runner!! I had to work with their customer service department over a small issue. All were very helpful and situation was addressed.”

Helpful Report

Posted 2 years ago

“This is my second order in which I have placed. The quality of their merchandise is excellent along with their service. Highly recommended by me.”

Helpful Report

Posted 2 years ago

“So far, so good”

Helpful Report

Posted 2 years ago

“Thank you! Excellent experience. Cannot wait to get them.”

Helpful Report

Posted 2 years ago

“The company was fine for ordering and receiving a rug we ordered from them. However this rug is not good quality and is way overpriced. I have had the rug for three months and already the threads are coming loose and each of the braided runs are separating. We do not use a beater brush to vacuum as required. It’s in a master bedroom which has very little traffic and only bare feet.”

Incredible Rugs and Decor 3 star review on 27th July 2022

Helpful Report

Posted 2 years ago

“Quick delivery on a beautiful rug, high quality. I would buy there again for sure when I am ready to purchase. Best quality for the money I have seen. I really love my purchase.”

Helpful Report

Posted 2 years ago

“Excellent customer service - very quick response through chat and follow up phone call. Spoke with Rusty who was incredibly informative and helpful.”

Helpful Report

Posted 2 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,004 reviews