Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,004 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rug shipped quickly. Only issue is the freight comps delivers between 11 am till 4 pm. Kills your entire day.”

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Posted 2 years ago

“Rug delivered in a timely manner”

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Posted 2 years ago

“Fantastic customer service. I have ordered 2 rugs from Incredible Rugs and Decor and the customer service is outstanding. The prices are great as well. I shopped around and found that their prices beat all other companies.”

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Posted 2 years ago

“A+ site & service”

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Posted 2 years ago

“Professional and great customer service! Highly advised.”

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Posted 2 years ago

“Wonderful selection and customer service. A+++”

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Posted 2 years ago

“Great customer service. I received a phone call and email regarding my order right after it was placed. Quick delivery and the rugs are high quality and beautiful. Wonderful online shopping experience.”

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Posted 2 years ago

“EXCELLENT: Website, customer coordination, and price. The rug arrived in perfect condition. We are delighted.”

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Posted 2 years ago

“ordering my 2 rug pads rug pads was quick and easy. I had several selections to choose from, each with an explanation as to what surface and rug the pad would be suitable on.”

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Posted 2 years ago

“We love the rug but the supposedly free pad is not the correct size for the rug and when I called the company they said I shouldn’t use the pad they sent anyway because it is not compatible with the new vinyl plank floors we just had installed. They said the polypropylene backing on the rug itself my harm the floor too. 😳 So then they tried to upsell me another pad !”

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Posted 2 years ago

“Love the new area rug I ordered! It’s well made, has the perfect balance of colors I wanted, and it looks beautiful on top of the hardwood floors in our guest bedroom. I’m seriously thinking of purchasing a second carpet for another bedroom.”

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Posted 2 years ago

“Absolutely GREAT! Best prices and extra discounts too, plus the best customer service in the business! Love them!”

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Posted 2 years ago

“We purchased a rug that buckles and will not lay flat. IR replaced it even though I did not request a replacement. Their customer service was very prompt and attentive. All I had to do was send photos. I hope the replacement doesn't have the same problem. Thanks!”

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Posted 2 years ago

“Wish I had started with this rug mat first. It would have save me a lot of money. It works! No really, it does work! No creepy crawly rug on top of carpet anymore. Worth the money and will save you money if you order it first before you get the standard carpet mat.”

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Posted 2 years ago

“Large selection, easy to find, great prices. What’s not to like ?!!”

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Posted 2 years ago

“I needed several rugs for my bedroom after my renovation. I searched several websites and came upon Incredible Rugs and Decor. I knew a little about rugs, browsed the website and made my selection for two small rugs/mats to go beside the bed, one runner for the closet and one larger one for the rest of the room. After placing my order I received a call from the store asking if I'd seen them in person, which I had not. His suggestion was that they send one of the smaller ones to see if I actually liked it prior to shipping all of them as return shipping would be at my expense. This was in my opinion a very nice gesture as they really didn't have to. I agreed, it was sent to me, I loved it, and the rest of my order was sent. I will definitely continue to purchase additional rugs from them as they go above and beyond to make sure the customer is happy!”

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Posted 2 years ago

“Beautiful rug: looks like picture and is what I expected it to be.”

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Posted 2 years ago

“Love my new rug. High quality, plush and affordable.”

Incredible Rugs and Decor 5 star review on 25th March 2022

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Posted 2 years ago

“I love my new rug. The quality is excellent, thick and plush.”

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Posted 2 years ago

“The ordering experience was great. I utilized “chat” for info on the price of shipping a return and representative Noah was able to give a price with my zip code. Very helpful!”

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Posted 2 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,004 reviews