Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,004 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredible selection. Happy with purchase. Nice rug...”

Helpful Report

Posted 4 years ago

“This was my first experience ordering from Incredible Rugs and Decor. It totally exceeded my expectations! The web site was easy to maneuver and the pictures showed colors that were true to the actual rug. I know this because I have a larger version of the rug purchased. I ordered the rug on Saturday and had a personal confirmation on Monday. The order was processed through Karastan and I received the rug today via UPS. I would definitely recommend this company and I will continue to shop here for any future rug purchases.”

Helpful Report

Posted 4 years ago

“I highly recommend folks checkout your Incredible Rugs and Decor website. I am very happy with my rug pad (for over carpet). It is the first time ever that my area rug has not slipped using it over carpeting. If I did not already have beautiful throw rugs, I would do all my shopping through your website. Thank you.”

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Posted 4 years ago

“Have been looking for the traditional Karastan designs and found them at Incredible Rugs. Great pricing and wonderful customer service!”

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Posted 4 years ago

“We had a great experience on the site. I like the way it was structured to show the rugs and sizes available. Very user friendly. We received the rug quickly. Unfortunately it's still wrapped up in the packaging. We're working on the space it goes in and are keeping it wrapped up to take up less space and keep it protected. I can't wait to see it. We'll try to remember to add a review when everything is put in place. Thank you for great service.”

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Posted 4 years ago

“Excellent customer service. They kept me updated on my order status and quickly answered my email.”

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Posted 4 years ago

“I easily found a wide selection of rugs that would work well with my decor. The rug I chose arrived as promised and was affordable and nice quality.”

Helpful Report

Posted 4 years ago

“I’m replacing 4 of the exact same rugs that I had previously purchased and was glad to find all of them in stock when ordered. I received 3 of the 4 rugs in a timely fashion but the 4th and largest did not arrive nor was I informed as to when that would be. I finally called after waiting another 2 or 3 weeks only to find out that the last one was on back order and might not arrive for some time. Incredible should have at least contacted me which they didn’t!”

Helpful Report

Posted 4 years ago

Hi Norman, I see that we sent you a couple of updates via email letting you know that stock was very low and the larger rug would be delayed by a few weeks (and you are welcome to change or cancel any time.) Perhaps our emails landed in your junk folder. Aug 27th at 12:49pm from Matt, and one from Aug 10th at 1:04pm from Steve. I'm sure you will find your New Wave rugs to be worth the wait. Sincerely.

Posted 4 years ago

“Just unrolled is he rug in our new house and it is absolutely gorgeous. We love it.”

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Posted 4 years ago

“Love the all the rugs I’ve ordered from you”

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Posted 4 years ago

“I received my rug a week ago. Colors are great but nowhere in your picture of Loloi Sebastian SEB-01 Rust/Tobacco Area Rug. The rug I received has white stitching on two sides of it which is very distracting. Nowhere in the picture on line when ordering does it show white stitching on two sides of the rug #170552. Very disappointed about that. The size fits perfect for it's location.”

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Posted 4 years ago

“My shopping experience was great with Incredible Rugs and Decor. Took a little longer than normal to receive but understandable due to the pandemic we are experiencing. Staff was very helpful!”

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Posted 4 years ago

“Wonderful customer service and a great selection. A few times now I’ve found things here for much less than listed elsewhere. Totally worth every penny either way.”

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Posted 4 years ago

“I have not received my carpet but so far, I'm please with the process and progress to ship.”

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Posted 4 years ago

“I am thrilled with my rug purchase, and was able to delay shipping to meet my travel plans. Thank you!”

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Posted 4 years ago

“Ordered rugs 8/16. Paid for Rugs same day. Have yet to receive rugs. 8/30/2020. Have emailed and called and as of yet getting no assistance!!! Paid 103$ for 2 kitchen rugs and it's as if the fact that I used my hard earned money to pay for rugs I really wanted and waited for doesn't matter. No refund, no replacement, nothing!!!!”

Helpful Report

Posted 4 years ago

Hi Deidra, of course your order is important to us. Fedex shows they delivered both rugs under tracking # 396061347390. As per your conversation with our team, we have a lost package tracer issued to locate and deliver the missing rugs, or replace them. Fedex requires a day or two to complete the tracer. Thank you for your patience on this. You'll have the packages, or replacements very soon.

Posted 4 years ago

“Awesome! Communication was excellent. Rug looks exactly as expected.”

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Posted 4 years ago

“So happy with my purchase. My rug arrived so quickly!”

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Posted 4 years ago

“The sales staff we spoke with were extremely helpful. We are very pleased with our rugs and the delivery. I’ve already recommended your company to others. If we need another rug we will definitely be ordering from Incredible Rugs again.”

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Posted 4 years ago

“Same rug, much lower price than at the furniture store, and this one came with a pad! Free shipping, amazing customer service, really amazing, you can reach them and they are very responsive. Will be back to purchase more. Thank you!”

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Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,004 reviews