Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,004 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just what I expected. It was just like the picture. I was pleased with the customer service. It was delivered on time. Great quality.”

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Posted 4 years ago

“Was just what I was looking for”

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Posted 4 years ago

“Obtaining information and getting assistance to get my rug ordered was a very pleasant experience. The rug arrived within a week and I am very happy with my purchase. Thank you Steve for your assistance.”

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Posted 4 years ago

“Have purchased a few rugs and pads from Incredible Rugs. Always received on time as promised and rugs and pads are as described on website. Would recommend!”

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Posted 4 years ago

“Great selection and price. Our items shipped quickly and we received frequent email updates.”

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Posted 4 years ago

“Product looks like picture. Kept informed about progress.Very satisfied!”

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Posted 4 years ago

“Great price, beautiful rug, shipped faster than expected!”

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Posted 4 years ago

“I love your products, quality service and company. You are a 5 star operation and nobody does it better. I love the rugs and will always continue to do business with your fine company.”

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Posted 4 years ago

“I ordered coordinating pillows with a rug. They did not coordinate at all and now I am responsible for return mailing charges. Very disappointed. Also colors in rug not as vivid as pictures. Not a good experience”

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Posted 4 years ago

“Great selection, pricing, customer service and pmnt options.”

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Posted 4 years ago

“Very happy with polar white shag runner. Pure white and soft.”

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Posted 4 years ago

“Great looking rug Very nice craftsmanship.”

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Posted 4 years ago

“INCREDIBLE! LOVE LOVE LOVE my new rugs! Arrived in 2 days! Thank you!”

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Posted 4 years ago

“The Karastan rug runner was perfect. Great quality and the color was perfect. We did need to return one of the other rugs we bought because the color was not right,”

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Posted 4 years ago

“Great experience. Super fast shipment and very easy returns.”

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Posted 4 years ago

“Great customer service and communication.”

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Posted 4 years ago

“Order placed on 9/4, received email the same day from Steve Aijian that my credit card had been charged. Received odd emails from “Route” and “Norton” the same day regarding tracking order and safety of order, respectively. ( I also believe I was charged for “Route”, and it was an app that I should not have to download to track an order!!!) I heard not a peep until I emailed Steve Alijian on 9/14 asking where is my order and received a response in minutes that he was checking on my order and would get back to me shortly. Received another email in minutes stating order was delivered that day(9/14). TODAY I RECEIVE AN EMAIL FROM INCREDIBLE RUGS AND DECOR THAT MY ORDER “HAS BEEN SHIPPED” AND A TRACKING NUMBER!!!! SERIOUSLY, MY ORDER HAS ALREADY BEEN DELIVERED!!!!! YESTERDAY!!!! VERY MESSY!!!!!!”

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Posted 4 years ago

Hi Greg, I'm happy to see that you received your rug promptly, and got a response to your order inquiry 'within minutes'. You can disregard the tracking email that you got today. It was for the rug that was delivered yesterday. Our tech team is looking into the email delay that you experience. To clarify the other items you mentioned; Norton Shopping Guarantee sent you an email confirming your 30-day Low Price Guarantee (no charge for this). Route Package Protection emailed you a confirmation in case you need to report a lost/damaged/stolen package (you paid .98 cents for this option). You declined our free app that allows you to track your order all the way to your door. We hope you are enjoying your new rug.

Posted 4 years ago

“Good service and very polite Thank You”

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Posted 4 years ago

“I ordered a 8/10 Surya rug that is absolutely beautiful. The best price I could find and the fastest turnaround time as well. Would definitely order from here again.”

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Posted 4 years ago

“The best prices! Quick delivery! Beautiful rug as ordered! Incredible Rugs and Decor has exceeded any and all of my expectations! Impressive!”

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Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,004 reviews