Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

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“INCREDIBLE! LOVE LOVE LOVE my new rugs! Arrived in 2 days! Thank you!”

Helpful Report

Posted 4 years ago

“The Karastan rug runner was perfect. Great quality and the color was perfect. We did need to return one of the other rugs we bought because the color was not right,”

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Posted 4 years ago

“Great experience. Super fast shipment and very easy returns.”

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Posted 4 years ago

“Great customer service and communication.”

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Posted 4 years ago

“Order placed on 9/4, received email the same day from Steve Aijian that my credit card had been charged. Received odd emails from “Route” and “Norton” the same day regarding tracking order and safety of order, respectively. ( I also believe I was charged for “Route”, and it was an app that I should not have to download to track an order!!!) I heard not a peep until I emailed Steve Alijian on 9/14 asking where is my order and received a response in minutes that he was checking on my order and would get back to me shortly. Received another email in minutes stating order was delivered that day(9/14). TODAY I RECEIVE AN EMAIL FROM INCREDIBLE RUGS AND DECOR THAT MY ORDER “HAS BEEN SHIPPED” AND A TRACKING NUMBER!!!! SERIOUSLY, MY ORDER HAS ALREADY BEEN DELIVERED!!!!! YESTERDAY!!!! VERY MESSY!!!!!!”

Helpful Report

Posted 4 years ago

Hi Greg, I'm happy to see that you received your rug promptly, and got a response to your order inquiry 'within minutes'. You can disregard the tracking email that you got today. It was for the rug that was delivered yesterday. Our tech team is looking into the email delay that you experience. To clarify the other items you mentioned; Norton Shopping Guarantee sent you an email confirming your 30-day Low Price Guarantee (no charge for this). Route Package Protection emailed you a confirmation in case you need to report a lost/damaged/stolen package (you paid .98 cents for this option). You declined our free app that allows you to track your order all the way to your door. We hope you are enjoying your new rug.

Posted 4 years ago

“Good service and very polite Thank You”

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Posted 4 years ago

“I ordered a 8/10 Surya rug that is absolutely beautiful. The best price I could find and the fastest turnaround time as well. Would definitely order from here again.”

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Posted 4 years ago

“The best prices! Quick delivery! Beautiful rug as ordered! Incredible Rugs and Decor has exceeded any and all of my expectations! Impressive!”

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Posted 4 years ago

“Good service!”

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Posted 4 years ago

“So far you all have been great. Very clear updates and confirmations, which are nice to receive in the current shipping climate.”

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Posted 4 years ago

“I like the product. My complaint is that I was never notified the product was on its way....I did not know it was on its way nor could I track. On 9-10 I finally got email notification....AFTER Fed Ex had contacted me about requiring a signature. I think if you check the ship date from Dallas and the date I received notification from you, it was nearly a week. No helpful to try and track to be present for delivery......”

Helpful Report

Posted 4 years ago

Hi Jo. We sent tracking notification to you last Thursday. You'll likely find it in your junk/spam email folder. We can also send shipment details to a mobile phone via text message if you select this option during checkout. Also, Fedex and UPS offer a free service you can join to get tracking update for ALL shipments arriving to your address, regardless of who shipped them. Check out www.ups.com/MyChoice and www.fedex.com/apps/fdmenrollment/ Thank you.

Posted 4 years ago

“Very happy”

Helpful Report

Posted 4 years ago

“We were a little worried about ordering from this place as we had never heard of them. We called about a rug and the person we talked to was very friendly and helpful. He assured us we would get the rug in a short time. We received the rug and pad in about a week. We were very satisfied with the rug and the service we received. I would definitely recommend them”

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Posted 4 years ago

“This was an easy purchase and especially fast arrival. The rug is awesome Karastan quality. I’ve purchased from Incredible Rugs before and will again.”

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Posted 4 years ago

“Easy to use. Have not received my rug yet.”

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Posted 4 years ago

“Very good selection. Like the variety and the quality. Sale prices are fantastic especially the free delivery. One negative aspect is this site does not offer free returns.”

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Posted 4 years ago

“Loved the opportunity to upload a picture of my room to see how the rugs would look with my furniture and wall hangings.”

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Posted 4 years ago

“Great selection and opportunities for closeout sales.”

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Posted 4 years ago

“Our rug came promptly in 4 days. We are waiting on the pad, but I'm sure that will be fine. We ordered this same rug from another company last spring, only to be told weeks later that it was back ordered. That company had the rug listed as "in stock". I am very pleased with Incredible rugs and Decor.”

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Posted 4 years ago

“Very easy to use website and great communication on status of order and shipping.”

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Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews