Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,005 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,005 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

143

Anonymous

Anonymous // 01/01/2019

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“Thank you very much! Great product...great service!”

Helpful Report

Posted 6 years ago

“The 10% off for new customers discount was my reason for buying from Incredible Rugs but their excellent customer service will be my reason for purchasing from them again. The rug I ordered was backordered but it arrived much more quickly than expected. I emailed the company with several questions about the backorder & the delivery and every email was answered quickly, courteously & completely. I love my rug and it was a great experience buying it from Incredible Rugs.”

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Posted 6 years ago

“Love my new rug exactly as pictured great quality. Saved me $300 over Macy’s price for the exact rug and brand. Very satisfied!!!!”

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Posted 6 years ago

“Easy online experience. Rug received is exactly as described.”

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Posted 6 years ago

“Very professional organization. I had to sign for the rug due to the value; however, there was communication every step of the way which always works to ensure a smooth transaction. Will definitely use them as a source for future purchases and will not hesitate to give them a recommendation to friends and family.”

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Posted 6 years ago

“YOU HAD THE RUNG ON SALE I WANTED WHICH WAS GREAT. HOWEVER YOU ARE ASKING FOR A REVIEW AND I HAVE NOT EVEN RECEIVED IT YET. I WILL SAY COMPARED TO OTHER PLACES I HAVE ORDERED RUGS FROM, I USUALLY GET THEM WITHIN 3-4 DAYS OF ORDER AND IT IS FREE SHIPPING. I DO FEEL YOUR SHIPMENT TIME IS TOO LONG FOR ME TO ORDER IN THE FUTURE.”

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Posted 6 years ago

Thanks for your feedback, Barbara. I see you ordered on Thursday and your rug and free pad are out for delivery today, Tuesday, by UPS. With the Labor Day Holiday, that's 3 business days. Thanks again and enjoy!

Posted 6 years ago

“We ordered a 8x11 rug. We wanted wool but ended up with synthetic but it is beautiful, soft, gorgeous color, detailed design we love it! Colors we’re very true to what we saw on our computer screen may be a bit lighter. Shipping and delivery were flawless. I would definitely order from incredible rugs again.”

Incredible Rugs and Decor 5 star review on 6th October 2018

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Posted 6 years ago

“I’m very satisfied with the choice rug Loloi - Patina - 04 it’s absolutely beautiful. It looks vintage - depending on how you look at the rug the colors are more defined. Robert was most helpful with any questions that I had. This is my second time ordering from Incredible Rugs. I would highly recommend them. Vic”

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Posted 6 years ago

“I was extremely satisfied with my experience. I ordered my rug late on Friday and it was delivered on Tuesday. It was just as it appeared on the website. I would definitely order from them again in the future.”

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Posted 6 years ago

“I love the rugs. The shipping process was very fast. I would recommend your store to everyone!”

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Posted 6 years ago

“Lightning fast response!”

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Posted 6 years ago

“I give Incredible Rugs 5 Star. Customer service is awesome. My rug was delivered in 4 days to Indiana. I saw this rug at Macy’s was going to cost over $1000 for the very same rug. I searched the internet read the reviews and the rest is history. I am reluctant to order on line the reviews were positive. Will continue to buy from Incredible Rugs.”

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Posted 6 years ago

“Communication with rep. Speedy delivery”

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Posted 6 years ago

“If I were to order a rug again, I would order a 2x3 to check the color. I like the rug I purchased, but the colors do not work. I can return, but it will cost $150. I am disappointed with this company and myself for not looking into the return policy in more detail. This is a service. The rugs are sent from the manufacturer.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. Our sample program is an excellent way to check colors in your room before ordering a full size rug. Most of our rugs are thick and heavy and returning a very large size can be pricey. A tip; try rotating the rug in the room. Colors can change dramatically when you simply turn the rug 180 degrees. Thank you.

Posted 6 years ago

“The rug came in a shorter time than I expected- which was great! Very considerate service- I liked being notified that it was shipped and the delivery time. I was also impressed by the thank you email I received right after ordering- an email from A PERSON!”

Incredible Rugs and Decor 5 star review on 27th September 2018

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Posted 6 years ago

“your service was "incredible", I couldn't have asked for more, and the rug we received was just what we were looking for! Thank you”

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Posted 6 years ago

“Professional and courteous guys......very helpful and gave me the best price on a runner rug. Transaction was easy and smooth even with a slight delay from the manufacturer. I would buy from them again.”

Incredible Rugs and Decor 5 star review on 25th September 2018

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Posted 6 years ago

“Excellent customer service!”

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Posted 6 years ago

“The selection is incredible!! I found a perfect rug. I really appreciated updates via text and email after the order was placed, and it was delivered quickly. Had to contact the customer service and received a response within 15 minutes. Excellent merchant!! Very happy with product and service.”

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Posted 6 years ago

“I found Incredible Rugs and Decor while searching the web for a particular rug. With their discount, I could not find a better price. I was notified of every step taken before my rug arrived. Service and shipping was great. Arrived two days earlier than was due. I would buy from this company again, if the need arises. Rug was beautiful, as expected.”

Helpful Report

Posted 6 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,005 reviews