Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied with the product. A difficulty with shopping was handled in a timely manner. I will order again from this company.”

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Posted 3 years ago

“They immediately responded to my order. I am still waiting on a tracking number for the shipment, however with the weather in Texas I don’t want to say that this is their fault. I’ll be glad to review further once I’ve received my order.”

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Posted 3 years ago

“Although I at first put in wrong shipping address or it got mixed up somehow, the chat person was able to follow up and get everything straightened out. He acted in a caring way with a concerted effort to make sure everything was right. Especially since I was worried. This was a low stock clearance item, and I had been disappointed after ordering a rug from another website--only to be told days later it wasn't available.”

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Posted 3 years ago

“I was very pleased with rugs. Not pleased with rug pads.”

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Posted 3 years ago

“Extremely professional!”

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Posted 3 years ago

“Both rugs were very good quality. We'll always consult this site first for rugs.”

Incredible Rugs and Decor 5 star review on 17th February 2021

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Posted 3 years ago

“easy to browse the web site and order with follow up emails”

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Posted 3 years ago

“all was delivered on time and in perfect condition.”

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Posted 3 years ago

“Was sent incorrect color swatch..I paid for. No resolution after photo sent. No correction yet after weeks.”

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Posted 3 years ago

Hi Cathy, we confirmed with you that a free replacement is being sent. It is due to arrive to you this week. Thank you for your patience on this sample.

Posted 3 years ago

“Rugs are beautiful. Service was excellent and they arrived in 5 days. Great quality and prices. Thank you.”

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Posted 3 years ago

“Love the quality and the service!”

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Posted 3 years ago

“Mobile site somewhat bumpy. Web site very nice. Thank you.”

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Posted 3 years ago

“Great colorful and affordable selection, easy website navigation, love the color bars that show you in more detail what you are looking at.”

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Posted 3 years ago

“I am very happy with the rugs! They are beautiful. They arrived on time and perfectly in tact. I wanted a lighter muted look to go with a bright colored rug which we have. I was also very impressed with the pads which were included. The rugs do not move at all, even when vacuuming.”

Incredible Rugs and Decor 5 star review on 13th February 2021

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Posted 3 years ago

“I was looking for an area rug for my living room. I found a sample rug here in the Sarasota, FL (Venice) area and took it home to see in our living Room. Ordering the rug here would have been $3,000.00 +, so I looked on line and was directed to Incredible Rug and Decor. They did have this same rug Karastan Europhia Newberry Sand. The price was considerably less, was on sale, had a 15% discount, plus another discount that weekend, There was no tax, shipped free, it included a pad, etc. Incredible Rug and Decor keep me posted on my order, gave me tracking info and kept that updated daily. This ordering process was the best I have ever experienced in all the ordering I have done online. The picture shown on their sight was in black and white and poorly shown, but since I had seen the sample I had home in my house I knew exactly what I was getting. The rug arrived in just a couple of days, I was called to schedule the delivery date and time, and they were right on time that day. The rugs were packaged nicely and easy to open and unroll over the pad. The delivery person was extremely polite and very helpful. This whole process from start to finish was such a delight. I will definitely recommend Incredible Rug and Decor any chance I get and currently have several items in my cart that I will be ordering soon. Thank You Incredible Rug and Decor for this wonderful process and we love our new rugs.”

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Posted 3 years ago

“Can’t wait to get it. Customer service is awesome!”

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Posted 3 years ago

“The search was easy. They had EXACTLY what I wanted. The price was FANTASTIC!!!!”

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Posted 3 years ago

“Great prices, prompt shipping”

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Posted 3 years ago

“GREAT SITE”

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Posted 3 years ago

“Great communication . The rug arrived on time and is gorgeous!”

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Posted 3 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews