Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,004 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company lives up to the name. INCREDIBLE!!! Incredible customer service. Incredible tracking and notifications. Incredible short delivery time. Incredible product. I ordered 2 Karastan Spice Market rugs. The rugs are beautiful and well made. Ordering rug#3 tomorrow.”

Helpful Report

Posted 4 years ago

“This is the second time I’ve ordered rugs from Incredible Rugs. I’m very pleased with the rugs and customer service was outstanding. I would highly recommend this company. Also, I have spread the word to friends that are interested in purchasing rugs down the road.”

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Posted 4 years ago

“The item arrived is excellent condition. The overall description was exactly as noted.”

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Posted 4 years ago

“They really are incredible...they had the rugs I had been searching all over for, and at the best price anywhere. Also...it arrived in 2 days!! I love them!”

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Posted 4 years ago

“Great selection. And the “see it in my room” feature allowed me to visualize the rugs in the spaces. I bought three!”

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Posted 4 years ago

“The customer service was AMAZING!! Matt Sieh was incredibly helpful and took the time to find out from the rug manufacturer why my order was delayed. 10/10 would shop again”

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Posted 4 years ago

“Was a good and easy experience. Loved and was a deciding factor when I used see it in your room.”

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Posted 4 years ago

“Great rugs and great service. I highly recommend this company.”

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Posted 4 years ago

“When I received the rug I will Than be certain it fit the scheme of the area. The most helpful thing was being able to upload the room I am using it in and see the rug. This was a deciding factor for me. Thanks”

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Posted 4 years ago

“I’m super happy with my order. I actually ordered the same rug from another company before I found Incredible Rugs but had to cancel it because of unreliable shipping updates. My rug from here was a great price, came quickly, and I’m super satisfied with the quality!”

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Posted 4 years ago

“I”

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Posted 4 years ago

“Incredible Customer Service! When I had an unforeseen issue customer service immediately responded and took care of the problem. Such a pleasure to be able to shop reliably and select from their large array of quality rugs and pads. Will not hesitate to buy here again.”

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Posted 4 years ago

“The updated emails are fantastic! I’m excited for it to arrive.”

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Posted 4 years ago

“Robert went above and beyond to help me find a rug!!”

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Posted 4 years ago

“Excellent selections, quality and pricing. The service is very impressive, they stayed in contact with me regarding the status of my order and the ship time was much quicker than expected. Very pleased!”

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Posted 4 years ago

“I absolutely love the Safavieh Adirondack Silver/Black rug. This is the 3rd rug I have ordered from Incredible Rugs and Decor. They have all been high quality and look beautiful in my home. Each order was sent out quickly, we had our new rugs within a week. Thanks for the wonderful products and great customer service! Nadine C”

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Posted 4 years ago

“Good value and excellent customer service. Have nothing but good things to say about my experience.”

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Posted 4 years ago

“I recently purchased an expensive ($3000), hand tied, hand dyed 10x14 rug. It was delivered with no damage to the way it was wrapped for shipping. However, when we opened and unrolled this beautiful rug, I discovered that it had been mishandled by the manufacturer and had a small tear in one corner. I immediately contacted Incredible Rugs and Decor regarding this issue. Frankly, I was worried that I would be 'stuck' because this rug's return shipping cost would be cost-prohibitive. I anticipated 'grief' because I was dealing with an 'online merchant'. To my great surprise, I was given INCREDIBLE SERVICE beyond my expectations!! I was told to photograph the damage and send texted photos for their review. I did so and Incredible Rugs and Decor responded to my issue with what can WE DO to satisfy you?? I was given a variety of options - no cost replacement or an additional discount if I were to keep the rug. I was also given advice on how we could initiate a repair if we were to decide to keep the rug. Because the rug is perfect in every other way and works beautifully in my home, I was willing to accept a very generous refund of the original price. They handled this issue promptly, professionally, with kindness and SPEED!! I am actually positively OVERWHELMED by a situation that could have turned out very differently! This site will be my 'go to' for any home decor needs I wish to fulfill! Matt and Robert were exceptional in providing assistance! This is a GREAT business and I would not hesitate to order from them again!! GREAT JOB Incredible Rugs and Decor!! YOU ROCK!!!!!”

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Posted 4 years ago

“great quality rugs and great customer service”

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Posted 4 years ago

“I was a bit leery about buying a rug online from a company I didn't know, but yours had good reviews so I went for it. Several years ago I bought an OW Kharma from a local store. Recently we rearranged our furniture and decided we needed the rug to be bigger. I found the same rug, 465J4, in the size I needed in your listings and placed my order. I was surprised at how quickly my rug arrived. Even more surprised to have a pad included, and completely satisfied with the products you sent. And, I think the price was about the same as what I paid for the smaller rug locally. Now my living room looks great, and my daughter is using the smaller version in her room. Win, win, and win again!”

Helpful Report

Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,004 reviews