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Incredible Rugs and Decor Reviews

4.7 Rating 4,010 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,010 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

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Anonymous
Verified Buyer
“Great rug, great price. Shipped and delivered quickly”
Helpful Report
Posted 6 years ago
Pamela D
Verified Buyer
“Love this rug! Just what I wanted and now my family room is complete. Thank you!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“The customer service is excellent! I would definitely recommend Incredible Rugs and would do business with them again.”
Helpful Report
Posted 6 years ago
Mary B
Verified Buyer
“Love the rug and received a good price. You are very helpful and I will refer you to my friends and clients for home decor. Just waiting for rug to arrive. Th”
Helpful Report
Posted 6 years ago
Marcie T
Verified Buyer
“Thank You for my beautiful carpet. You had the best price. I am happy with your service and I would buy from you again and tell my friends about you also.”
Helpful Report
Posted 6 years ago
Cindy B
Verified Buyer
“I ordered a sample swatch of carpet. The order was processed quickly and the sample shipped in a timely manner. Such an easy process and wonderful to be able to get a sample of a carpet prior to ordering an expensive piece for your home!”
Helpful Report
Posted 6 years ago
Donald D
Verified Buyer
“Great Karastan rug at the best price that I could find on the Internet.”
Helpful Report
Posted 6 years ago
RICH K
Verified Buyer
“easy to deal with. I just sent a price quote request in to Steve. HOPING he can come thru w/ a good price for me for an additional piece!!!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Awesome customer service and follow up. Great web site and shopping experience from beginning to end. I haven’t put the rug down yet as I was waiting for the pad to come. Will be doing that this weekend. I will be using Incredible Rugs again for my next purchase.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Incredible Rugs offered very hard to find rug that I really wanted. Customer Service was awesome and when the rug arrived I was beyond pleased. They'll get my recommendation, as well as future business!”
Helpful Report
Posted 6 years ago
Lenny K
Verified Buyer
“still waiting for rug...ordered 2/26....in stock item being delivered 3/12?????????????? really????????????? unacceptable customer experience”
Helpful Report
Posted 6 years ago
I'm sorry about the delay on your order, Lenny. Most of our warehouses ship in 1-3 days, but certain rugs (Loloi rugs) have been running behind schedule lately. They tell us they will be back to normal ship times this week. Thanks for hanging in there. I'm confident you will find the rug to be worth the wait.
Posted 6 years ago
Anonymous
Verified Buyer
“The color of the rug is darker than the color on the website, but it still looks great in our living room, the customer service was great when I called with a few questions. I definitely will do business with them again. 😊”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“When we opened the plastic end, small bugs came out of the rug. We immediately removed the rug and placed it in the garage. Incredible Rugs does not want to provide us with free return shipping. They want us to pay for the return shipping. They want pictures of the bugs, which we didn't think to do at the time. We have small children and pets in the house and all we were thinking was to take the rug out of the house, not take pictures.”
Helpful Report
Posted 6 years ago
Hi Marlene, this is very unusual. We're sending you a FedEx return label so the warehouse can receive the rug and inspect it for damage. Thank you.
Posted 6 years ago
AM D
Verified Buyer
“This was a very easy purchase. I got the rug within a week of ordering it. I love the rug and it was the best price out there.”
Helpful Report
Posted 7 years ago
Kay M
Verified Buyer
“The representative in the phone was knowledgeable and answered all of my qhestions. He initiated a price match and followed up with me.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Efficient and satisfying experience. Item was delivered promptly and color as expected. I initially ordered a small size to be certain of the colors and will order additional rugs in the sizes I need.”
Helpful Report
Posted 7 years ago
Cheryll B
Verified Buyer
“Thank you for your immediate messaging and prompt delivery expectations. I have not received my merchandise therefore cannot respond completely as of yet..............for now the experience has been very good.................thank you”
Helpful Report
Posted 7 years ago
Christine T
Verified Buyer
“The web site has an abundance of wonderful selections. In my search for the perfect rug, I had a question. So I called and immediately talked with a very knowledgeable person who gave me the answer. The next day I called and ordered the rug. I received it two days before the delivery was anticipated. It arrived by ground UPS and no shipping fee in excellent condition. I am extremely happy with the whole experience and will certainly contact them for any future rug purchases.”
Helpful Report
Posted 7 years ago
Marianne H
Verified Buyer
“I love the way you contacted me regularly about the rugs shipping status. Thanks I just received the rug and love it. I will definitely go to your company in the future and recommend it to others. Kindest regards Marianne Hittler”
Helpful Report
Posted 7 years ago
Karen I
Verified Reviewer
“Great communication and service. I had several issues with shipment dates and they were very attentive and responsive to my needs. Rugs are as pictured and promptly shipped. Deliveries are reliable. Love the app that lets you picture the rug in your room! Highly recommend this company.”
Helpful Report
Posted 7 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,010 reviews
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