Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

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“Very quick shipping, items arrived as expected.”

Helpful Report

Posted 2 years ago

“The large rug was smashed into a small box. Not very professional”

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Posted 2 years ago

“The website was simple to use. Check out was also easy. I spent hours shopping, there was so much to see.”

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Posted 2 years ago

“2-3 stars is all I can give. Variety good. Searchability great. However, they DO NOT tell you that if you need to return a rug that they will charge you a huge amount to do so. They don't tell you that until AFTER they send you a return label. I will NEVER purchase from them again.”

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Posted 2 years ago

“Salesperson on phone was friendly and welcoming! She answered all my questions and allowed me to place my order with her by phone since I was already communicating with her. I will definitely shop with this company again.”

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Posted 2 years ago

“Amazing! I found the exact color rug I had been searching for. They came in a week’s time from ordering. A shout out to Rusty for getting the last runner in the warehouse! Am awaiting my rug pads and anticipated same great service. Thank you!”

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Posted 2 years ago

“I had a great experience ordering from Incredible Rugs and Decor! Purchasing the two rugs I ordered was easy and thank you for the two free rug mats too. I would/will order from them again in the future.”

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Posted 2 years ago

“I bought an 8x10 Saigon Multi rug for my living room and this rug in size 3x5 for the hallway entrance. Although very different because the color fields are the same they work beautifully together. Thanks for great service and pricing.”

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Posted 2 years ago

“everything was fine”

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Posted 2 years ago

“Very pleased with the service and product”

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Posted 2 years ago

“I am sad to say it was so confusing to be told it would not be shipped for awhile and it was on back order and it did not include a pad, when I ordered it said included the pad, and it was in-stock! now I see its coming for China, I'm thinking I'm not going to see this rug for quite awhile. They say it was shipped but I feel it was just to satisfy me for now. coming for China is not hopeful”

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Posted 2 years ago

“We found the carpet that we have been looking for - Incredible Rugs and Decor had what we wanted. Competitive pricing and very easy to deal with. Just received our order and we are overjoyed.”

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Posted 2 years ago

“Beautiful rug and customer service above and beyond!”

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Posted 2 years ago

“Lots of rug choices. Almost too many. Easy to order and were delivered in 4 days. Amazing in today's slow supply chain. Thanks Incredible Rugs.”

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Posted 2 years ago

“Just ordered my rug. From others' reviews, I will love it and the service I receive from Incredible Rugs and Decor. More to follow.”

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Posted 2 years ago

“Great communication in providing order status and updates. Fast delivery and rug was exactly as described. Thank you!”

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Posted 2 years ago

“This is the first review I have ever done EVER but felt I needed to make a comment. This company…every single person I interacted with were professional and polite in every way. They clearly answered all my questions and followed through on all my requests. I have so far bought three large rugs from them and love them all. I would recommend this company to anyone!!”

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Posted 2 years ago

“Quality products. Great Service.”

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Posted 2 years ago

“I was looking for Karastan rugs, as I’ve had them before and loved the quality. I was also looking for a particular collection. Incredible Rugs and Decor had both … at an excellent price. My order was acknowledged immediately and I received them within 5 days. I was very impressed with their service and will definitely use this company again if the need arises.”

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Posted 2 years ago

“I reached out due to an error I had made during checkout. I received a quick response with the issue corrected in a very timely manner. Super impressive customer service!”

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Posted 2 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews