Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,005 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,005 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

143

Anonymous

Anonymous // 01/01/2019

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“Good communication once my order was placed.”

Helpful Report

Posted 6 years ago

“I love my new rug! I especially liked the feature where I could try different rugs in a picture of my room-I totally changed my mind as to what I wanted and then was sure the rug would look great with my furniture. Steve was very helpful through the entire process. I felt the price was reasonable and am very pleased I upgraded the pad. I will order from them again!”

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Posted 6 years ago

“The rug I ordered wasn't the right color so I had to return it. The return process was very efficient and easy. The website is awesome!! I loved uploading my room photos and seeing how the rug would work in my home. Great experience!”

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Posted 6 years ago

“Absolutely love the rug! Stunning!”

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Posted 6 years ago

“Incredible Rugs and Decor is truly incredible! This was my first time ordering from them, and I was a little hesitant because I hadn't heard of this company before. But their prices are great, and their customer service is amazing; it's even better than Wayfair (where I usually order). We received our new rug within 48 hours. Unfortunately there was an issue with the rug (due to the manufacturer, not Incredible Rugs), but Incredible Rugs promptly rectified the situation. Steve helped us with the issue, and he was absolutely wonderful! He responded to my emails extremely quickly, and the situation was totally resolved within 24 hours. I will definitely order from Incredible Rugs again if I need another rug. Thanks so much!”

Helpful Report

Posted 6 years ago

“Great customer service. Quality product as advertised. Prompt delivery.”

Incredible Rugs and Decor 5 star review on 4th May 2018

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Posted 6 years ago

“Found a rug we liked at a major dept. store. Shopped around on-line and found the same rug with a much better price, free shipping, and a free pad, although I chose to go with an upgraded pad. Not sure I would do that again. The identical rug we saw in big name store, arrived a couple days early, and it was delivered in the room we planned to use it bu the driver. Would definitely encourage anyone to shop here!”

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Posted 6 years ago

“Fast shipping.”

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Posted 6 years ago

“Everything went so well and the rugs and pads were very good and beautiful, I highly recommend Incredible rugs and decor”

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Posted 6 years ago

“I ordered samples and the process was quick and seamless”

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Posted 6 years ago

“One of the best online experiences. Great products, quick delivery, good communication and best of all live humans you can talk to without being on hold forever! Thank you.”

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Posted 6 years ago

“Incredible Rugs and Decor is amazing. I absolutely love the rug I ordered. On top of that their customer service was wonderful. I will definitely buy all future rugs from this company!”

Helpful Report

Posted 6 years ago

“I order a sample rug. It arrived promptly and I loved it . I was told that if I returned the rug the cost of the rug would be applied to my new purchase. Now, if I chose not to purchase the larger rug I could simply return the sample rug. The price the fellow told me shipping should be approximately $10. Ok fair. I took the chance ....I’ll spend ten dollars to return it if I didn’t care for it. But, I loved it!!! Found it on Overstock for approximately $50 less. Your company said they couldn’t match the price because the name was different. Ok, sorry...I had to save myself money so I ordered from Overstock. Went to the UPS store to return your rug. I was quoted a dollar amount in the thirties. What??? Sooo. Instead of shipping I kept the $20 rug. Although I kept the sample rug, I would have preferred my money back. Hope this information helps you in the future. Also, I hope you follow up with a response so I know my comments counted. Thank you!”

Helpful Report

Posted 6 years ago

Hi Rae, thanks for your feedback. We estimated a return cost of $10 for your sample when mailed through your local US Post Office. In the email we sent to you on 4/25, containing return instructions, we also suggested to use your local US Post Office. If you choose to use any other shipper, such as The UPS Store, you will likely be charged a higher amount. Our Price Match Policy states that we can only price match items that are sold under the Manufacturer's Brand and proper name. This is to ensure that we are comparing brand new, 1st quality items. You can read the full details of our policies on our web site. Thank you.

Posted 6 years ago

“Beautiful rug, fast delivery, and great customer service when ordering! Very, very happy customer. I will definitely purchase from them again! I also loved the “see this rug in my room” feature, it really helped me to pick out the perfect rug for our 120 year old house.”

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Posted 6 years ago

“We got exactly what we wanted and quicker than expected. The rug was soft and beautiful.”

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Posted 6 years ago

“Very responsive customer service”

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Posted 6 years ago

“Beautiful rug. Fast, convenient processing and delivery. Came exactly as described”

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Posted 6 years ago

“They had the exact rug I was looking to replace at reasonable prices. Fast, free shipping, too!”

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Posted 6 years ago

“Very detailed follow up from time when order was placed till delivery at front door.”

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Posted 6 years ago

“Great communication, as promised, on time!”

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Posted 6 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,005 reviews