Indow Reviews

Name: Indow
Address: 6427 NE 59th Pl, Portland, Oregon
Rating: 4.49

4.5 Rating 1,496 Reviews

87 %

of reviewers recommend Indow

4.5

Based on 1,496 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We contacted the company (Indow Windows) through an online 20% off promotion (WOW20). The company replied through email to schedule an estimation meeting. The only available selections for the meeting were for after the promotion had ended. We conducted the phone meeting and received the estimate with only 15% off (the now current promotion being offered). We inquired about the discrepancy in the discount, and we were offered an additional 2%, now bringing the total discount to 17%. This appears to be a bait and switch advertisement, and the company sales team will not acknowledge why we are not being given the promotional discount that was offered at our intended time to purchase and first point of contact. It seems that they purposefully delayed the estimation meeting to reduce the discount from 20% to 15%. The product is quite expensive and the immature and questionable nature of the sales strategy has us puzzled.”

Helpful Report

Posted 1 year ago

Hello. There seems to be a misunderstanding - our WOW22 (Winter of Warmth) promotion is still ongoing and offers up to 20% off on completed orders over $4,500 before 12/31/22. We'd be happy to connect with you and answer any questions you have about the offer. There is still time to get your order processed and take advantage of our Winter Of Warmth promotion!

Posted 1 year ago

“Very pleased with the entire process. Our rep was extremely kind and thoroughly explained both the benefits and potential shortfalls for my particular situation. The inserts arrived in a good timeframe and were pretty easy to install. They have helped cut down the outside noise a ton and overall we’re very happy with the results.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Blake, Thanks for the review. We are so glad to hear that the inserts have helped bring some quiet into your home. Thanks also for mentioning the high service level given by your representative. We pride ourselves on such excellent service and find great joy in having it recognized. Thanks again. Happy winter!

Posted 1 year ago

“WOW the Indows are amazing - we have a 1925 Spanish revival home with 37 original casement windows. The windows were extensively rehabbed inside and out by a prior owner and are in fabulous condition - but of course they are only single panes. We just received an initial order of six Indows to see if we like them and we are just blown away by the difference they have made in these three rooms. Yes it can be a little tricky to get them delivered to your house from the freight warehouse (especially here in the NY metro area) but that is not the fault of Indow. They all fit perfectly and honestly you don't even know they are there! The prior owners also installed pull down screens using an interior metal frame - so the Indows fit perfectly against those frames. Just super happy with the Indows and I know for certain we will be ordering more of them!”

Helpful Report

(Self-Measure) - Posted 1 year ago

Kathy, It is so great to hear that our inserts have helped create quiet and comfort without compromising the unique character of your 1925 home. There is nothing like being able to preserve historic windows and mate them with our unobtrusive inserts to provide more modern level of energy savings and noise reduction. We certainly appreciate your comment about freight. While we are seeing improvements in the shipping industry, it is still being affected by unexpected delays and logistical limitations. We appreciate your patience in these regards. We thank you for the feedback and look forward to your future order.

Posted 1 year ago

“These inserts are fabulous! I have an historic house with huge wavy glass and leaded glass windows. Phil was amazing and patiently guided me through the measuring process. Now with winter bearing down on us the cold is greatly diminished thanks to the Indows. Job well done. I would recommend these heartily! Thanks”

Helpful Report

Posted 1 year ago

Thanks so much for the review. We love older homes and are so happy to help bring some comfort into yours. We pride ourselves on exemplary customer service and we certainly appreciate you mentioning it. It comes as no surprise to us that Phil has given great service. We have come to expect that. Thanks again for the feedback and recommendation. Have a great (and comfortable) winter.

Posted 1 year ago

“Ordered 3 for noise reduction in my bedroom. My windows are over 100 years old and local historic preservation will not allow replacements. I worked with Reed on my order and received the windows in Nov 22. I love them! They fit perfectly and work as advertised. The noise level dropped tremendously. I plan to order 4 more soon. Definitely recommend.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Peter, Thanks for taking the time to leave a review. We certainly have a soft spot here at Indow for historic homes. We are glad to hear that your inserts are working out so well in yours. Increased energy savings and noise reduction in historic homes makes a big difference. We look forward to your next order. Thanks again.

Posted 1 year ago

“I’ve been very happy with the inserts. They help immensely with loud music and traffic noise.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Chris, Thanks for the review. It is amazing what a little quiet can do, right?

Posted 1 year ago

“I bought the inserts to reduce traffic noise in my bedroom. Although the sounds are slightly diminished, it is really not that much of a difference. I am especially surprised because I have very deep windows and have a good two inches between the glass and the inserts. I thought these were the ideal conditions to reduce noise with the inserts.”

Helpful Report

(Self-Measure) - Posted 1 year ago

Rene, We are sorry to hear that you are not experiencing the sound reduction you were expecting. We will reach out to ensure that all fit concerns are addressed. Because every sound environment is unique, other variables may be in play other than the sound traveling through the window areas. Sometimes, other soundproofing techniques must be used in conjunction with our inserts to achieve the desired sound reduction.

Posted 1 year ago

“I got an Indow window insert in order to block out noise - this neighborhood has lots of loud kids! It's working out really well - I'm actually amazed by how quiet the room is that it's installed in.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Rebecca, We are so glad to hear that our inserts have brought you the quiet you were looking for. While I am sure the loud kids mean no harm, a room without the extraneous outside noise can certainly make a big difference in quality of life.

Posted 1 year ago

“We have had the inserts in for about 4 weeks and have experienced some cold Iowa weather with windy conditions. These windows are North side of our home. In the past we placed an electric oil radiator in front of the windows to warm the cold air seeping in. With the "Indows" in place, no auxiliary heater is needed. So far, very happy. And, they look great!”

Helpful Report

(Self-Measure) - Posted 2 years ago

James, We are so glad our inserts have freed up the radiator for other uses. That will of course save some money during the cold Iowa days ahead. Thanks for the review.

Posted 1 year ago

“Our 20 year old WI home has cheap vinyl windows. Rather than do the major spend to replace them, we ordered (3) Indows for the windows creating the most issues (especially in winter). We have just installed these - the difference they have made is just AMAZING! The window spaces are "out of square", and have slightly bowed sills; and the Indows silicone frame COMPLETELY filled any gaps - no more drafts, room temps are better too!. This was a very good spend - highly recommend Indows as a solution option for bad windows. The Indows process to purchase and customer service and support were excellent as well!”

Indow 5 star review on 21st November 2022

Helpful Report

(Self-Measure) - Posted 2 years ago

Mike, Thanks for the review and thanks for the pic. Many folks find these a valuable option to the expense of replacing windows. As you noted, our inserts are custom made and sized to fit window areas that are not square. It turns out that most window situations have a fair bit of variance. Our system is set up to provide inserts to match the shape and create the seal you mention. As we pride ourselves on every aspect of the process from design to delivery, we certainly appreciate your positive feedback.

Posted 1 year ago

“The windows have made my small dining area much more comfortable and look great, well worth the money.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Glenn, Thanks for taking the time to leave a review. We are so happy to have brought some added comfort to your dining area. We appreciate the endorsement.

Posted 1 year ago

“They're heavier than we expected but fit beautifully. Storing them when not using will be a challenge to keep them from bending. All in all very happy with them.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Kathleen, We are happy to hear the inserts are in and fit beautifully. Our design aims at lightweight insert with no compromise on durability. Larger inserts can be a bit heavier than expected and can occasionally require a second person for safe install. We have provided storage and handling guidelines with the order. When these are adhered to, the issues of and bending are easily mitigated. They are designed to be with you and your house for the years to come.

Posted 1 year ago

“We needed a sound barrier in our sunroom. We have Eze-Breeze windows in our sunroom and we did not want to hear our next-door neighbors when they are in their yard. We did not expect the Indow inserts to block sounds completely. We were happily surprised when we received them. Even with just vinyl windows from ceiling to floor, you cannot hear any sound in the sunroom now! They were very easy to order. The Indow team is extremely helpful and customer oriented. The inserts are also easy to install. It is one of the best investments we made. We noticed that the inserts help with insulation as well, although we have them only on one of the three walls that have the Eze-Breeze windows. If your neighbors are a bit noisy, don't exhitate to buy the inserts. It is money very well spent!”

Helpful Report

(Self-Measure) - Posted 2 years ago

Cinzia, Thanks for taking the time to leave a review. It is so great to hear that your inserts have brought the quiet into your home. It is amazing what a difference they can make. As you pointed out, the thermal properties exist with the acoustic inserts as well, so you get a double value. Thanks for the feedback and, of course, your business.

Posted 1 year ago

“My experience with Indow has been excellent. It was so helpful to have a "Fit Specialist" who answered my questions and made sure my order went smoothly. The inserts themselves are wonderful. Very happy!”

Helpful Report

(Self-Measure) - Posted 2 years ago

Michael, It is so great to hear that. Our Fit Specialist certainly can help you to determine what solution is right for you and then help make the process run smoothly. We pride ourselves on great service and a great product. We are so glad to hear we have come through for you.

Posted 1 year ago

“Do Not! work with this company. They are rude and are not upfront on charges! I returned a measurement kit that I had to PAY for and when then processed the refund they took $50.00 for service fees! They did nothing except send a kit out to measure my window! When I got the notification for the refund I called and the people at the company that I spoke to told me that it was their policy. When I reported that NO ONE told me I would be charged a $50 fee if I decided against the product they didn't care! BUYER BEWARE! You don't see samples of the product UNTIL you pay for the measuring kit! If you decide against the product you pay $50!”

Helpful Report

Posted 2 years ago

Thanks for the feedback. We are very sorry that you feel your experience was not optimal. We strive to be clear in both written and verbal interaction about the measuring kit deposit. While our records show that this was indeed communicated to you, we are sorry you feel it was not made clear. The deposit is taken for the laser measuring kit to cover shipping and the cost if the customer should lose the kit. This deposit is applied as a credit if the order goes forward. If the order is not place the service fee is charged to cover the shipping expenses to and from the location as well as brief processing time. The laser measuring device is optional, as accurate tape measurements can be made as well. Samples can be sent out independently of the laser measurement kit at no cost to the customer. We are sorry that you were not clear on that, but hope that this response allows others to know the process. It is also worth noting that in your case, the laser measurement device was in your possession for 3 months, far longer than customary allotted time to complete the measurements and return the kit. During this 3 months, we reached out multiple times on several different channels to assist with measuring and offer guidance about the process. We received no responses during this time to our communications. We take great pride both in the product we offer and the services we provide. While we are indeed sorry that you feel aggrieved, we feel that we have been clear throughout the process and have done our due diligence to offer assistance and clarity.

Posted 1 year ago

“The product is great. I would like to see the measurement process changed. It should be laser measured only, the hand measure is not accurate enough. Even the laser measure needed the assistance of an Indow staff to get 4 of the windows right. I almost gave up because the measure process was so cumberson.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Chris, Thanks for the review. We are happy to hear your are pleased with your purchase. We also appreciate the feedback regarding the measurement process. We are always looking to improve processes to make things easier aa well as more accurate.

Posted 2 years ago

“We bought two windows for our master bedroom to cut down on outside noise, and they are very effective!”

Helpful Report

(Self-Measure) - Posted 2 years ago

Phyllis, Thanks for taking the time to leave a review. We are so happy that the inserts are bringing your the quiet you were seeking.

Posted 2 years ago

“Run as far as you can. After being charged almost as much to ship the product as the cost of the product itself, they dropped off the face of the planet. The order apparently arrived in our area, had some kind of transport issue, and we never got a straight answer weeks later. Now customer service just won’t responding and I’m exploring options to get my money back for fraud. Just DO NOT do business with this company.”

Helpful Report

Posted 2 years ago

We certainly understand your frustration. We are frustrated with this experience as well. The state of the shipping industry is extremely strained and this situation was certainly extreme. While we manufactured and sent on schedule, extended delays caused by the shippers and misinformation given to us by the shipping companies involved have created this issue. While we have been responding promptly and doing our best to communicate the information and updates we have been given, we understand the impact that the delay and the lack of clarity of the updates has had on you. As a small company, we have built our success on excellent service from the first contact onward. It is difficult when the industries that we rely on to get our product safely to our customers prevent us from meeting that standard. We certainly understand that this situation is not the way things should go and will continue to monitor this until it is safely delivered.

Posted 2 years ago

“Excellent, as expected. The less unexpected included: dealing with multiple (very available) Indow folks, each specializing in a stage; good appearance, low weight, and flexible borders of insets; heavy packaging delivered to the foot of our long drive in Canada. At times, how to access instructions was not obvious. The lack of heft meant that I could install large insets by myself. We are pleased and would do it again without question.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Douglas, Thanks so much for taking the time to leave a review. It is so good to hear that you are pleased with the appearance, ease of install, and level of service throughout. We appreciate your business and look forward to working with you again if the need arises.

Posted 2 years ago

“I was pleasantly surprised how well the inserts worked at reducing sound. At least a 50 to 70% reduction. Hannan on the sales team and Kelly with sales support, were amazing!!”

Helpful Report

(Self-Measure) - Posted 2 years ago

Sanjay, Thanks for the review. We are so happy to hear that the inserts are bringing you the quiet you were seeking. We also appreciate the mention of Hannah and Kelly's efforts to provide you with the high standard of service that Indow is known for. We thank your for business and wish you well.

Posted 2 years ago

Indow is rated 4.5 based on 1,496 reviews