Indow Reviews

Name: Indow
Address: 6427 NE 59th Pl, Portland, Oregon
Rating: 4.49

4.5 Rating 1,496 Reviews

87 %

of reviewers recommend Indow

4.5

Based on 1,496 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

Write Your review

Tell us how Indow made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love our indows. We live next to a train and each time the train pulls away, we used to hear the electric engine whine. With Indows, it's like nothing is there. We ended up getting them on every single window in our house. Thank you!”

Helpful Report

Posted 2 years ago

Alan, It is so great to hear that the inserts have helped bring quiet into your home. Perhaps it is time to pour a glass of wine to celebrate the absence of the "whine". Thanks again for the feedback.

Posted 2 years ago

“Disappointed. I bought 6 window inserts for my bedroom and living room that face a busy street. I don’t feel like they have made any difference, and possibly have made some sounds slightly louder than before. I’m not sure if having larger windows is why they don’t work as advertised, but after spending a lot of money on these I don’t think they were worth it at all. Also, if you have larger windows you will need two people to install them. I had to have my sister fly in for a visit to help me, which is annoying since they don’t even work. And on top of that I still have to figure out how to get rid of the large wood/cardboard packing materials they were delivered in.”

Helpful Report

Posted 2 years ago

Holly, Thanks for reaching out. We are sorry to hear that you are not experiencing the sound reduction that you had anticipated. We are happy to help you troubleshoot the fit of the windows to ensure we are maximizing the noise reduction properties. Every sound environment is indeed unique, with sound sometimes entering through areas other than the window openings. In these cases, other soundproofing measures may be necessary. Thank you for pointing out that larger windows may require an extra set of hands. While our inserts are lightweight, it is useful to have another person available for larger inserts. As to the packing material, most areas offer convenient recycling for the cardboard and wood material in our packaging. For those options, you should check with your local municipality for offerings. We appreciate the feedback and certainly would appreciate the opportunity to ensure you are getting the most out of the inserts.

Posted 2 years ago

“I can't tell you yet because I have not received them. Three stars for hope alone. Been waiting 6 months.”

Helpful Report

(Dealer) - Posted 2 years ago

Irene, Thanks for reaching out. We understand your concern. We successfully sent your order to your dealer on 12/8. We are actively working with your dealer to help facilitate communication regarding your order. Thank you for your patience.

Posted 2 years ago

“Attractive and efficient. We think they are great.”

Helpful Report

(Dealer) - Posted 2 years ago

That is great to hear. Thanks for mentioning both the aesthetics and the performance. We pride ourselves on achieving excellence in both areas.

Posted 2 years ago

“I was lucky. I shared pictures and measurements at their request...after which I heard nothing. Prices sound unreasonable. Question their customer service. They won't be around long.”

Helpful Report

Posted 2 years ago

Pete, We are so sorry to hear that received anything but excellent service from us. Our goal is to reply to all customer inquiries in a timely manner. I have researched your situation and I do apologize for the lag in response. I see that you emailed your Fit Specialist this prior Wednesday with dimensions and it has been one week without reply. His manager has been notified and you can expect a follow up from us tomorrow during business hours. We regret this experience and will work to prevent a future occurrence. Thank you for making us aware. Sincerely, Russ Eisenberg Vice President of Sales Indow Russ@indowwindows.com 503-284-2260

Posted 2 years ago

“The product itself is great, but the dealer I used- Darren O'Brien of Big Red Builders was terrible. Shalen Parker of Indow was helpful, he at least apologized for the terrible service and misinformation I was getting. I always thought someone somewhere along the line should have offered a discount or something- there was never any material offer to make the situation right.”

Helpful Report

(Dealer) - Posted 2 years ago

Jason, Thanks for the feedback. While we are happy to hear that you appreciate the quality of our product, we are certainly and seriously concerned about the dealer experience you had. We will be taking action to ensure this does not happen again. Throughout, we at Indow have done our best to communicate accurate information to you and your dealer regarding your order. We have also done our best to help facilitate necessary communication between you and your dealer. Thanks again for engaging with us. We welcome all information as we continue our mission of continual improvement. Shalen Customer Engagement Manager

Posted 2 years ago

“We love our Indow window inserts! They are exactly what we were looking for and look beautiful in our home!”

Helpful Report

(Self-Measure) - Posted 2 years ago

Amber, We are so glad to hear about the success. We pride ourselves on providing great-performing solutions that do not detract from the beauty of the home or the view through the windows. Enjoy the comfort and quiet!

Posted 2 years ago

“One window 52 inches wide and 49 inches high, over 600.00 dollars. A high grade hurricane proof, energy efficient window of the same size is less than half the cost. What am I missing, they advertise as a low cost alternative for noise and energy efficiency with no protection for adverse weather conditions. Look at alternatives people this is not anywhere near an affordable or an effective solution. It's a gimmick! A”

Helpful Report

Posted 2 years ago

Mr Mike, We welcome all feedback. We certainly stand by the value and performance of our inserts. Our independent performance tests, true cost analyses, and years of customer testimonials speak for themselves. For those wishing to explore the cost equation further, here is a good link comparing cost versus replacement windows: https://indowwindows.com/resources/storm-windows-guide/replacement/.

Posted 2 years ago

“We purchased ours to reduce outside noise. They do just that, our room is much quieter now, no more hearing cars or neighbors outside.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Dustin, Thanks for the feedback. We are so glad that the inserts have helped with the car and neighbor noise. It is amazing what an extra dose of quiet can do, right? Thanks again.

Posted 2 years ago

“Thank you!”

Helpful Report

(Dealer) - Posted 2 years ago

Thanks for the review. We are glad to hear the inserts worked out for you.

Posted 2 years ago

“Excellent fit, quality, service”

Helpful Report

(Dealer) - Posted 2 years ago

Joe, Thanks for the supportive words. Maybe they can be used as a byline for us. We will certainly continue our work toward providing the "fit, quality, and service" you mention here. Thanks again. Shalen Customer Engagement Manager

Posted 2 years ago

“The company has been excellent with checking with us throughout the process. Help was available with every step. Calls verified that everything was fine. Emails kept us up to date on progress with manufacturing and shipment. They continued to verify if everything was fine after installing the panels. We inserted these throughout the ground floor windows and basement windows. It really helped cut the drafts in our old vintage windows, helping to preserve the character of the otherwise modern home.”

Helpful Report

Posted 2 years ago

Sina, Thanks for the more detailed review. It is so great to get feedback that confirms that we are communicating well throughout the process. As most likely know, we at Indow have a soft spot for vintage windows. We truly appreciate hearing about another instance where the vintage character in a home can be retained while bringing it up to modern standards for energy savings. Thanks again for your business and the thoughtful feedback.

Posted 2 years ago

“Terrific follow-through during measurements, manufacturing and shipment. Very happy with the product. Everything fitted well and it was easy to install.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Sina, Thank you for your review. We are happy to hear that everything went well with your order. We pride ourselves on our service from first contact to installation support, so it is great to hear that we are successfully covering all the bases. Enjoy your Indows!

Posted 2 years ago

“Overpriced, overrated gimmick - buyer beware! I had two window inserts installed in a room adjacent to a busy street in the hopes they would help drown out some of the road / traffic noise but have not noticed any significant noise reduction, whatsoever. In fact, the background noise somehow sounds slightly louder, if that's even possible. Maybe if they actually worked, the 'used car' sales process and extended (2-3 months) lead times might be worth it but they do not. Do not waste your $ or time!”

Helpful Report

(Dealer) - Posted 2 years ago

Thanks for your feedback. We are sorry to hear that you are not experiencing the sound reduction you had expected. While our independent studies and customer testimonials certainly speak to the effectiveness of our inserts, we openly acknowledge that all sound situations are unique. Depending on the interior environment, sound may be entering through areas other than the window openings and may necessitate additional soundproofing techniques. That said, we are always happy to troubleshoot the fit of your inserts to ensure that they are properly placed to maximize the sound mitigation properties. Because you worked through a dealer and not through a direct relationship with Indow, we will certainly make note of your feedback concerning the sales process. We would be happy to discuss any and all concerns with you directly. Thanks again for your engagement with us.

Posted 2 years ago

“The large 9-pane window in my mid-century modern home is the only window that was not replaced by the original owners. I’m glad it wasn’t, because it adds a lot of charm to the house. Our first winter in the house, I could feel the cold radiating off those windows! It was a tough choice: close the curtains to avoid the cold, or open them for the natural light. This winter, with my Indows, I don’t have to choose! I’m sitting in my recliner right next to the windows, enjoying the afternoon sun.”

Helpful Report

(Dealer) - Posted 2 years ago

“I love these inserts. They have greatly reduced street noise coming through our bedroom windows. We live in a rural area so there isn't much traffic, but it seems that everyone around here drives a monster truck with huge, loud exhaust pipes. These help a lot. We also got some triple pane windows in other parts of the house and, dare I say, these inserts work much better than the 3P windows for noise reduction”

Helpful Report

(Self-Measure) - Posted 2 years ago

“They say Indow inserts block out about 80% of outside noise, and that is definitely true. The pool pump and neighbor's 6 roosters outside can no longer be heard. Planes flying overhead can be, but I'm grateful for my Indow. Took a LONG time to get (6 months, I think!) but very much worth it for my business.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Courtney, Thanks for the review. We certainly do appreciate your patience during these unprecedented supply chain issues. While the lead times are beginning to reduce now as things begin to clear up, we acknowledge the impact these issues had on customers during a specific time period. We are so glad that the patience you showed us paid off in such a great experience for you with sound reduction. Every sound situation is unique and provides unique soundproofing challenges. We are so happy that your inserts are helping to quiet the pool pump sounds and the roosters next door.

Posted 2 years ago

“Terrible customer service: after I committed to spending $1500 on these products I was told they'd take 10 weeks to fabricate, which was confusing b/c I could order entirely new windows faster than that, but I just assumed they were backed up. In fact, they were not backed up at all, they were not producing any products. They were moving factories and did not disclose this during my order. The products I ordered ended up taking 24 weeks to come (half a year!). The installer was rude and sloppy. When I asked him to redo his crappy install job he gave me attitude then had the balls to hassle me for payment almost immediately. If it takes your company half a year to get me the products I ordered I will pay you when I damn well please, not immediately. The product once installed is good, but I would never recommend this company or product to anyone b/c of their terrible customer service.”

Helpful Report

(Dealer) - Posted 2 years ago

Chris Thanks for the feedback. We are indeed sorry to hear that your experience was less than optimal. While we certainly understand the frustrations regarding the extended lead times, we would like to clarify a few issues. While we did change production facilities, this had only a minimal impact on the lead times, as production was only briefly interrupted. The unprecedented supply chain issues that we faced (including unique material shortages for acrylic and silicone) and labor shortages were the main reasons behind the extended lead times. We certainly acknowledge the impact that these extended timelines have had on our customers during this time. Thankfully, these supply chain issues have now begun to ease and we have begun to reduce lead times accordingly. Throughout these unprecedented and unpredictable times, we have done our very best to provide accurate information to our customers. We have also made note of the issues you brought up concerning this dealer and have escalated the issue to our management team for follow-up. While we cannot directly control the service of the third party, we take customer service concerns extremely seriously when determining ongoing relationships. We are happy to hear that you have no issues with the product itself or its effectiveness, rating it as a good product in your review.

Posted 2 years ago

“My bedroom window is very drafty, so I had a custom-fitted Indow installed. The window was so leaky, though, that winds kept pushing the Indow into the room. The fitter and installer, Jeff Klein, returned to fit retaining pegs into the window frame. Now all is good!”

Helpful Report

(Dealer) - Posted 2 years ago

Paul, Thanks for the review. That does sound like a very drafty window. We are so glad to hear that your dealer could provide the retaining pins necessary. We often use retaining pins on skylight installations, but it is nice to hear feedback for these rare occasions when extreme drafts necessitate their use with traditional windows. Glad to hear about the success. Thanks again for the feedback.

Posted 2 years ago

“It works as well as exxpected. I still hear noise and trashcans in the morning but now they sound a block or so away instead of right outside my window (which they are). I'd say it cuts noise pollution by a lot. I uploaded a foto of my insert as well as a video of the day the hospital next door was being painted. The indow had just arrived and worked.”

Indow 5 star review on 19th December 2021

Helpful Report

(Self-Measure) - Posted 2 years ago

Chris, Thanks for the review and the pic and video. We are so glad your inserts are helping to provide you the quiet that you were seeking. We don't often get video reviews, so we truly appreciate that. Thanks for sharing.

Posted 2 years ago

Indow is rated 4.5 based on 1,496 reviews