Indow Reviews

Name: Indow
Address: 6427 NE 59th Pl, Portland, Oregon
Rating: 4.49

4.5 Rating 1,496 Reviews

87 %

of reviewers recommend Indow

4.5

Based on 1,496 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional and responsive business. Product is well made and easy to install. Final appearance is unobtrusive. Performance at this point is unknown and will be determined over time. Suggestion: Use a lower tack adhesive on the protective shipping film”

Helpful Report

(Self-Measure) - Posted 3 years ago

Alicia, Thank you for the feedback and review. We are glad that your experience with us was pleasing and professional. We appreciate you pointing out the ease of installation and the unobtrusive appearance of our inserts. We look forward to hearing more about the performance of the inserts in your space. Also, thanks for the suggestion. As always, we welcome all customer engagement as it helps in our continual reassessment of our policies and procedures. We are always looking to improve and appreciate you playing an active part in that process. Thanks again.

Posted 3 years ago

“Easy to instal, very quiet”

Helpful Report

(Self-Measure) - Posted 3 years ago

James, Thanks for the review. We are glad to hear that installation went well and you are getting the quiet you desire.

Posted 3 years ago

“Although it took more than 3 months to receive the windows due to the pandemic, we finally received and installed, the noise were significantly reduced and my daughter was very appreciated when we self installed in her room.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Jim, Thanks for the review. We certainly appreciate your patience during these unprecedented times. We are so glad to hear that our inserts have helped bring quiet into your home.

Posted 3 years ago

“Great soundproof insulation... life changer!”

Helpful Report

(Self-Measure) - Posted 3 years ago

Cristina, Thanks for the review. It is truly amazing what a little quiet can do, right? We are so happy that we could bring comfort and quiet to your space. That is indeed a life change we can stand by. Thanks again.

Posted 3 years ago

“Love my inserts and the process that led up to receiving them. Customer service and communications are fantastic and the quality of your product is top notch.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Gabe, Great to hear that your inserts are working so well. We are also glad to hear that the service and communication elements of your order went well. We truly appreciate your feedback as it helps us to improve our work and ensure that all of or customers' needs are met. Thanks again.

Posted 3 years ago

“The customer service is outstanding and the indow windows work as described!”

Helpful Report

(Self-Measure) - Posted 3 years ago

Jay, Thanks for the review. We are so glad your inserts are working out and that you appreciated our level of customer service. Be sure to let us know (and your friends and family) should you find a need for more comfort and quiet. We are happy to help.

Posted 3 years ago

“Customer service is terrible. I had a virtual consultation. I thought I understood the question about frame depth but I did not. After receiving the laser kit I realized the window depth wasn’t substantial for the insert unless I removed the Roman shade; nor could I move the shade to accommodate the fit without it looking odd. I returned the kit to Indow and then was told for my stupidity I was would be charged $50 for shipping. When I asked about this charge being removed I was told no. Really awful customer service. If you are going to use virtual consults then you have to anticipate some errors. I guess anything to make a few bucks at the expense of the customer. Be really careful before ordering the kit.”

Helpful Report

Posted 3 years ago

Joanne, As always, we welcome feedback and engagement in our constant effort to improve our systems and policies. We are certainly sorry that the inserts did not end up being compatible with your situation. Our fit specialist are indeed trained to assess compatibility and explain the measurement process to you. This process also includes the information regarding the processing fee (to cover two-way priority shipping and handling costs of the laser-measuring kit) should the customer, as in your case, not proceed to order after measurement. For those who proceed to order, the full deposit is credited toward the order. We are committed to being honest and upfront in all aspects of our service and would respectfully disagree with this assessment of our service. That said, we take all feedback seriously and appreciate your engagement with us.

Posted 3 years ago

“Work well. Don’t get rid of low rumbles but I didn’t expect them to. They work well for most noise frequencies though.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Chuck, Thanks for the feedback. We are glad the inserts are working out for you. Thanks for pointing out the reality of low frequencies. Due to the nature of low frequency sound waves, the rumbles can travel through a wider variety of materials in your home (walls, etc.) We are glad to hear our inserts are providing good performance on the other sound frequencies and giving you the quiet you desire.

Posted 3 years ago

“I like the inserts a great deal, but the delivery time was six months -- much longer than originally quoted.”

Helpful Report

(Dealer) - Posted 3 years ago

Thanks for the feedback. We certainly understand your concerns and frustrations surrounding the lead times. These unprecedented, pandemic-related supply chain issues have indeed been formidable challenges for us as a company as well as so many others in the manufacturing sector. It is true that many original lead times had to be adjusted due to the unpredictable nature of these supply chain issues. Throughout, we have done our best to be transparent about the changing realities and inform our customers of the effects on their orders. We are truly glad that you, like so many others, are happy with the quality and usefulness of our inserts. We remain committed to providing the comfort and quiet that our inserts provide as quickly and efficiently as we can.

Posted 3 years ago

“What indows. They are still in Sioux Falls This all started in April. Not a happy customer!!! 10/25/21. Another week today and still no indows. I know enroute..still in Sioux Falls, SD. LOUSY customer service. I know, paid the n full! Stupid me believing I n you and your company. If I remember correctly, this all started in April. My greatest need for sound proofing was the summer months. Summer is know ND if gone, but still need! Get your act together and get them delivered!!!”

Helpful Report

(Self-Measure) - Posted 3 years ago

Joyce, We certainly understand your frustration and recognize that there have been complications with the shipping of your order. We remain committed to working with you and our shipping partners to rectify the situation. The supply chain and associated labor issues have affected both manufacturing and shipping industries tremendously. We fully understand the effect this has on our ability to serve our customers and will continue to work to meet these challenges. We appreciate your feedback and your engagement as we continue this work.

Posted 3 years ago

“I have 4 Indow window inserts made. I was very impressed by the product received, overall quality and would order again as the need arises. Due to the current supply chain shortages, it did take longer than originally estimated. However, Indow kept me completely informed as to status and showed strong concern for customer satisfaction.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Gary, Thanks for your review. We especially appreciate you noting the build quality of the inserts. We also appreciate your patience during these unprecedented times. We remain committed to keeping our customers informed and engaged throughout the order process. We truly appreciate your understanding.

Posted 3 years ago

“It helped to muffle noise. It reduced the noise by about 10 dB. I live by a moderately busy street. The noise of cars is still annoying level. Indow insert doesn't seem to reduce the rumbling sound of loud cars and motorcycles much. The noise still wakes me up. Without Indow inserts, we were not able to sleep in a bedroom. Now, at least, I can sleep in the bedroom. My wife still needs to sleep in a walk-in closet due to the noise.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Eiichi, Thanks for the review and feedback. We are sorry to hear that our inserts have only partially addressed your noise issue. All sound situations differ, with sound traveling through other materials than just the window openings. We remain available to ensure that our inserts are fit properly and are maximized for noise dampening.

Posted 3 years ago

“I am 100% satisfied with my inserts. As most people know, being a recording musician requires that you filter out as much outside noise as possible. If you’re anything like me, I don’t own the place I’m living in, and certainly don’t have the money to make my room 100% soundproof, so I was determined to find a viable solution. My search led me to the Indow Window website and the rest is history. I no longer have to listen to cicadas all throughout the day, my neighbor’s dog is less irritating, and I can finally get a sense of peace from this noisy world.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Anthony, Thanks for the great review. We are so glad that our inserts worked for your music recording needs. You bring up a good point regarding the inobtrusive nature of our product. The fact that our inserts require no hardware makes it a perfect option for those who do not own the place they live. Thanks again for the feedback and happy recording to you.

Posted 3 years ago

“I'm a fan of my new indows. My house has beautiful original wavy glass windows that are drafty. With my indow inserts, I am able to keep them!”

Helpful Report

(Self-Measure) - Posted 3 years ago

Melissa, Thanks for sharing. Nothing better than celebrating the beauty of older windows with new Indows. So glad we could help.

Posted 3 years ago

“Unfortunately I am extremely disappointed in the product and the service through the shipping process and would not recommend this product. I originally ordered this product through thorough research of competitors based on noise reduction in my bedroom. I live across the street from a train and on a moderately busy street. My goal was to reduce the train's horn noise throughout the day and night and this product has not met my expectations. The window insert has reduced car noise, however has done nothing for the train noise sound. I confirmed with reps over and over prior to purchasing the product and they reassured me that this insert would be great for my issue - however here we are. I am out a large sum of money with a product that does not meet expectations. In addition, the shipping process was absolutely terrible. First, you need to purchase the product after a deposit for measurement tools - I waited months and months with no feedback on why the product was taking so long. I asked constantly and finally received a response that product was being shipped soon. I received a call from a third party shipping telling me a timeslot the product would be coming, however with no email confirmation which was a bit sketchy. Hopefully this review helps others.”

Helpful Report

Posted 3 years ago

Justin, Thanks for the additional feedback. Once again, are sorry to hear that your are not experiencing the noise reduction that your were expecting. We remain available to troubleshoot the fit of the insert in order to ensure the sound dampening properties are maximized. It is true that we do we require a deposit for our laser measuring kit. In your situation, this deposit amount was applied to the order once the order was finalized. To be clear, for those who do not continue with an order, the deposit is refunded. Regarding your comments about the shipping process and communication, while we do not necessarily agree with every element of your characterization, we certainly know that there are areas we need to improve and appreciate your engagement in this process. As stated in our previous response, the lead times and shipping timelines were adversely affected by pandemic-related issues. We have tried all along to be transparent about these issues and communicate them as thoroughly as possible. We understand the impact this has on our customers and certainly look forward to more reasonable lead times in the future.

Posted 3 years ago

“They reduce external noise, but not to the extent I was hoping for. They do not appear to increase energy efficiency during the summer due to install location, but I expect them to help during the winter.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Thanks for the feedback. We are sorry to hear that you are not experiencing the noise reduction impact that you expected. As always, we would love to work with you to ensure the fit of the inserts is maximizing the sound dampening properties. All sound situations differ, with sound often entering through other areas than the window openings. As to energy savings, we are confident that you will see energy savings throughout the year. Thanks again for the review. We wish you the best going forward.

Posted 3 years ago

“Unfortunately I am very disappointed in the product for numerous reasons. Shipping took almost 5 months and all I heard from the company was supply chain issues. Secondary, the product doesn’t work nearly as expected. It has dampened car traffic down some however the entire point of the product was to dampen the train’s horn from near my home. The product has done absolutely nothing for this and I am horrified that I spent a large some of money for see through plastic that doesn’t do much. Unfortunately I don’t suggest this product for anything for than a bit of traffic noise.”

Helpful Report

Posted 3 years ago

Justin, Thanks for the feedback. We are sorry to hear that your are not experiencing the noise reduction that your were expecting. All sound situations are different, as sounds can enter through materials/areas other than the window openings. We are available to troubleshoot the fit of the insert in order to ensure the sound dampening properties are maximized. As to the delays regarding manufacturing and delivery of the product, it is true that lead times and delivery were considerably affected by the supply chain issues involving both material distribution and labor (especially with acrylic and silicone). We have continued to take steps to minimize any delays within our control, but these unprecedented pandemic-related issues have continued to be at play. We understand the impact this has on our customers and remain committed to making and delivering our inserts as efficiently as we can. Once again, we appreciate your feedback and appreciate your engagement in the ongoing process of improving our systems and processes to better serve our customers.

Posted 3 years ago

“We love the noise reduction offered by the acoustic insert option, because makes the home more quiet and peaceful!”

Helpful Report

(Self-Measure) - Posted 3 years ago

Lane, Thanks for the review. It is great to hear that the inserts have helped with noise reduction. Peace and quiet can really make your house feel like a home.

Posted 3 years ago

“It reduces the traffic sounds quite a bit but not fully. Perhaps they need to be a little thicker.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Thanks for the feedback. We are glad to hear the inserts are reducing the traffic noise. We appreciate your suggestion and are always looking for ways to improve. While we feel our acoustic grade thickness provides a great balance of performance, cost, and weight, we always take such feedback seriously. Thanks for engaging with us in this process.

Posted 3 years ago

“I’ve been trying to solve the noise problem for many many years… indow solved the problem! Thanks!”

Helpful Report

(Self-Measure) - Posted 3 years ago

Thanks so much for the feedback. We are so glad to hear that we were able to bring the desired quiet into your space.

Posted 3 years ago

Indow is rated 4.5 based on 1,496 reviews