Indow Reviews

Name: Indow
Address: 6427 NE 59th Pl, Portland, Oregon
Rating: 4.49

4.5 Rating 1,516 Reviews

87 %

of reviewers recommend Indow

4.5

Based on 1,516 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love our indow inserts. They are very high quality and have met or exceeded our expectations.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Jim, We are so glad to hear that our inserts have met your expectations for quality. We pride ourselves on our craftsmanship and truly appreciate your recognition. Thanks for the review.

Posted 3 years ago

“The customer service was great, but the wait time was obviously insane. I know it’s not your fault, but the emails leading up to the delivery were really confusing. It was hard to know if I was getting new information or just repeated information, sometimes an email was a mix of both old and new info and they were very long. The delivery was almost infeasible without an elevator and a walk up. The product is doing what it said it would though, and it was more affordable than the competition.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Madison, Thanks for your review. We truly appreciate the feedback. While we have tried our best to be as clear as possible in our communication, we recognize that there has been confusion at times. The uncertainty of these unprecedented times has certainly led to a lot of issues that we as a company have never had to deal with before. While we are certainly happy to hear that the inserts have fulfilled your needs, we look forward to fulfilling these customer needs without the extra time or complications. As supply chain and shipping complexities begin to ease, we will continue our work to ensure our customers get the comfort and quiet they seek as quickly and efficiently as possible. Thanks again for the review.

Posted 3 years ago

“The lead time has been way too long. I was told they were shipped, I received this survey and I STILL DO NOT HAVE the Storm Windows.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Joe, Thanks for reaching out. We certainly understand that the extended lead times are a real concern. Supply chain issues have indeed persisted longer than expected and the strained state that shipping providers find themselves in has made things especially frustrating for all involved. We remain committed to doing everything in our power to get our customers their orders as quickly as possible in these unique times. This includes communication and clarification based upon the accurate timelines and available information. As you know, we have reached out to our shipping partners on your behalf and provided you with an update. Specific shipping service centers have been hit very hard recently, as with your order, which has led to delays in the last legs of your delivery.

Posted 3 years ago

“My bedroom window backs up to train tracks. The train honking happens at all hours of the day/night and is loud that it makes my house shake. Before I got my Indow inserts I wasn’t able to sleep through the night, even though I had modern double-paned windows. The sound is still audible but sounds way more faint and distant. Huge increase in my quality of life, so I’m loving my inserts!”

Helpful Report

(Dealer) - Posted 3 years ago

Eileen, So glad to hear that your inserts have brought you the quiet you craved and brought the train noises down. It is amazing what a dose of noise reduction can do to help make living that much better. Thanks for the feedback.

Posted 3 years ago

“The inserts do a good job. As well as can be expected. If they could block the sound of muscle cars and motorcycles, they'd be perfect.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Edward, Thanks for the review. We are glad to hear the inserts are meeting your expectations. Because sound environments vary and different frequencies behave differently, it is indeed difficult to achieve noise reduction "perfection." However, while noise can be finicky, the considerable dose of quiet our inserts can provide makes a big difference.

Posted 3 years ago

“These Indows are good quality, the compression material is excellent. Measurements were great.”

Indow 5 star review on 9th November 2021

Helpful Report

(Self-Measure) - Posted 3 years ago

We are so glad that you are happy with your inserts. We are very proud of our materials, craftsmanship, and accurate measurement process. It makes us even prouder when these things specifically get mentioned by a customer. Thanks for your business and for your review.

Posted 3 years ago

“Does not work for neighbors loud cars.”

Helpful Report

Posted 3 years ago

Thanks for the feedback. We are sorry to hear that you are not experiencing the noise reduction you expected. All sound situations vary depending on construction materials used in the building and the nature of the sound. Often sound can travel through areas other than the window openings. This, of course, would necessitate other sound mitigating methods. That said, we are happy to troubleshoot the fit of your inserts to ensure that you are maximizing the noise reduction properties of the inserts.

Posted 3 years ago

“This a DYI process from start to finish, and I have yet to finish. I ordered 16 inserts, I wish I had not. The amount of time and energy to measure the windows not once, but twice to assure accuracy is tiring. A 225 lb crate arrived, that the freight driver would only drop in front of my home. It was raining. The cardboard was ripped, but the windows were intact. I inspected each one. The windows are strewn around my house because they are too big and awkward for me to insert alone. I am searching for a friend for this project phase. Am I happy? I don't know. The product looks reasonable, but the process is a bear and I likely would have gone in a different direction had I understood these important nuances.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Marsha, Thanks for the feedback. We remain committed to constant improvement and truly appreciate your engagement with the process. While we are happy that you have no issues with the inserts themselves, we are sorry that the measuring process was difficult for you and that the shipping provided extra complications. We have strived to make our guarantee-backed measuring process as straight forward as possible with instructions and measurement support available. We understand that this process takes time and effort. Some of our customers who are especially pressed for time have elected to have a handyperson assist them. Because this process has been so successful in ensuring our guaranteed snug fit, we remain committed to it. That said, we also use feedback such as yours to constantly evaluate this and all our processes at Indow. Regarding the shipping, it is always disconcerting to hear that this aspect did not go smoothly. While we are proud that our crating was indeed able to protect against what appears to be some rough handling, we understand that this does not meet your or our expectations. We will be following up with our shipping partners to ensure that expectations are met going forward. These unprecedented times have certainly provided unique challenges for us. However, we remain committed to our customers from first contact to installation and appreciate your patience, your business, and your honest feedback.

Posted 3 years ago

“Order came in sooner than expected. Installed them and they all fit. I no longer hear the dogs at before the sun AM!! The delivery was dissapointing. They never called to set up a time for me to be home. I work from home. the company deleiverd while I was home, never rang the door bell/car was in driveway. It was raining. A neighbor came over to tell me about the delivery. Crate was damaged but contents were okay.”

Indow 5 star review on 4th November 2021

Helpful Report

(Self-Measure) - Posted 3 years ago

Mark, Thanks for the review. While we are very happy that our inserts are working well to keep the sounds of the dogs at bay, we are sorry to hear about the complications regarding delivery. Obviously, this level of service does not meet our expectations or yours. As we are always trying to ensure that expectations are met, we have relayed this to our shipping partner. While we understand that the shipping industry is under unprecedented strain right now, we remain committed to a complete and professional customer experience from first contact to order delivery. Thanks again for the feedback.

Posted 3 years ago

“The overall construction is not bad though the sound reduction aspects as advertise is pretty underwhelming. While it helps damper normal noise (talking, birds, low ambient noise) it does nothing for cars/motorbikes or distance trains/planes.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Adam, Thanks for the feedback. We pride ourselves in the quality and performance of our inserts. Our products are built to last and provide excellent energy savings and noise reduction. All sound environments are indeed different, with many factors such as wall construction/materials, etc. Also, low frequencies (due to the properties of the sound wave) are the most difficult to mitigate and can travel though areas other than the window openings. That said, we would be happy to trouble shoot the fit of your inserts to ensure that you are maximizing the noise reduction properties. Thanks again.

Posted 3 years ago

“The Indow noise cancellation insert works like a magic. My office now is like a different world than before. The only downside is I waited over three months to get it.”

Helpful Report

Posted 3 years ago

Tony, Thanks for the feedback and thanks for your patience. We are so glad to hear that our inserts have been effective in bringing quiet to your office setting. While not magic, the difference in quality of life and business that noise reduction can bring is often unbelievable. We understand that these pandemic-related delays have had considerable impact on our customers. We now are seeing indicators that some of those mitigating factors are beginning to ease and hope to be adjusting our lead times soon. Thanks for sticking with us and letting us, and others, know that during these unprecedented times, our solutions are indeed worth the wait.

Posted 3 years ago

“I love them they perform great. I took two pictures, one where the sun it the floor through a window before install and one where the sun hit the floor through the Indow. These windows are about two feet apart. The regular window’s temperature was 102 degrees, the Indow window 78 degrees. I’m very happy.”

Indow 5 star review on 2nd November 2021

Helpful Report

(Self-Measure) - Posted 3 years ago

John, Thank you so much for the review and the pictures. It is especially great to get more real situation data regarding the effectiveness of our shade grade inserts. We are so happy our inserts were able to help control temperatures in your home. Thanks again.

Posted 3 years ago

“I was so excited to get my noise reduction indow windows. We have a freight train that runs behind our house. After waiting 3 1/2 months we finally got our windows. They were delivered without any issues. We followed the installation instructions. All the windows fit like they should, except for one, the most important one, our BEDROOM! That insert seemed a little off. It did not fit as snug as the rest. After a month with the windows, we find that the train noise is muffled. By no means is the noise totally cancelled out. At first I was disappointed, there’s really not much we can do at this point. It is what it is. At least I’m not being woken up by the train at night. I can now hear the TV when a train goes by. So I guess the windows are doing the best they can for our situation. I won’t know how much energy we are saving yet. We live in Florida. Next summer will be telling.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Laurie, Thanks for the feedback and the review. We are glad to hear the inserts have worked out for you. We would be happy to help troubleshoot your bedroom window insert as to fit. As you know, we have a snug fit guarantee. All sound situations are different due to the type of noise, construction materials of the home, etc. We are also glad to hear that the train noise has been minimized. We look forward to hearing about the energy savings performance next summer. Thanks again.

Posted 3 years ago

“Professional and responsive business. Product is well made and easy to install. Final appearance is unobtrusive. Performance at this point is unknown and will be determined over time. Suggestion: Use a lower tack adhesive on the protective shipping film”

Helpful Report

(Self-Measure) - Posted 3 years ago

Alicia, Thank you for the feedback and review. We are glad that your experience with us was pleasing and professional. We appreciate you pointing out the ease of installation and the unobtrusive appearance of our inserts. We look forward to hearing more about the performance of the inserts in your space. Also, thanks for the suggestion. As always, we welcome all customer engagement as it helps in our continual reassessment of our policies and procedures. We are always looking to improve and appreciate you playing an active part in that process. Thanks again.

Posted 3 years ago

“Easy to instal, very quiet”

Helpful Report

(Self-Measure) - Posted 3 years ago

James, Thanks for the review. We are glad to hear that installation went well and you are getting the quiet you desire.

Posted 3 years ago

“Although it took more than 3 months to receive the windows due to the pandemic, we finally received and installed, the noise were significantly reduced and my daughter was very appreciated when we self installed in her room.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Jim, Thanks for the review. We certainly appreciate your patience during these unprecedented times. We are so glad to hear that our inserts have helped bring quiet into your home.

Posted 3 years ago

“Great soundproof insulation... life changer!”

Helpful Report

(Self-Measure) - Posted 3 years ago

Cristina, Thanks for the review. It is truly amazing what a little quiet can do, right? We are so happy that we could bring comfort and quiet to your space. That is indeed a life change we can stand by. Thanks again.

Posted 3 years ago

“Love my inserts and the process that led up to receiving them. Customer service and communications are fantastic and the quality of your product is top notch.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Gabe, Great to hear that your inserts are working so well. We are also glad to hear that the service and communication elements of your order went well. We truly appreciate your feedback as it helps us to improve our work and ensure that all of or customers' needs are met. Thanks again.

Posted 3 years ago

“The customer service is outstanding and the indow windows work as described!”

Helpful Report

(Self-Measure) - Posted 3 years ago

Jay, Thanks for the review. We are so glad your inserts are working out and that you appreciated our level of customer service. Be sure to let us know (and your friends and family) should you find a need for more comfort and quiet. We are happy to help.

Posted 3 years ago

“Customer service is terrible. I had a virtual consultation. I thought I understood the question about frame depth but I did not. After receiving the laser kit I realized the window depth wasn’t substantial for the insert unless I removed the Roman shade; nor could I move the shade to accommodate the fit without it looking odd. I returned the kit to Indow and then was told for my stupidity I was would be charged $50 for shipping. When I asked about this charge being removed I was told no. Really awful customer service. If you are going to use virtual consults then you have to anticipate some errors. I guess anything to make a few bucks at the expense of the customer. Be really careful before ordering the kit.”

Helpful Report

Posted 3 years ago

Joanne, As always, we welcome feedback and engagement in our constant effort to improve our systems and policies. We are certainly sorry that the inserts did not end up being compatible with your situation. Our fit specialist are indeed trained to assess compatibility and explain the measurement process to you. This process also includes the information regarding the processing fee (to cover two-way priority shipping and handling costs of the laser-measuring kit) should the customer, as in your case, not proceed to order after measurement. For those who proceed to order, the full deposit is credited toward the order. We are committed to being honest and upfront in all aspects of our service and would respectfully disagree with this assessment of our service. That said, we take all feedback seriously and appreciate your engagement with us.

Posted 3 years ago

Indow is rated 4.5 based on 1,516 reviews