Indow Reviews

Name: Indow
Address: 6427 NE 59th Pl, Portland, Oregon
Rating: 4.49

4.5 Rating 1,496 Reviews

87 %

of reviewers recommend Indow

4.5

Based on 1,496 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“That reduce the noise as promised, but they are very expensive. I wanted them to make more of an impact on noise reduction.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Sheila, Thanks for taking the time to leave a review. We are glad that the inserts are helping reduce the noise. We will reach out separately to ensure the inserts are placed and fitted properly to achieve maximum noise reduction results.

Posted 2 years ago

“We initially ordered one Indo set for the den and compared the heat loss with the windows without the inserts. There was a very distinct difference in the amount of heat loss and no condensation or ice buildup on the Indo. We ordered the rest of the Indo’s and received them this summer. I’m convinced we will see a very distinct difference in heat loss and the house being more comfortable. They also look nice”

Helpful Report

(Self-Measure) - Posted 2 years ago

Jim, Thanks for taking the time to leave a review. We are so happy to hear that the inserts are working out. We are confident that the inserts will provide added comfort this year and in the many years to come. We also appreciate you mentioning the look of the inserts. We take great pride in that aspect of the design as well. Thanks again.

Posted 2 years ago

“Love the window inserts I ordered. Perfect fit. Crystal clear views. Immediately upon installing noticed the house feeling less drafty. Noise reduction was impressive. With the extreme heat right now, we noticed that the house was not as humid and warm. Would definitely recommend if you own an older home.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Lisa, Thanks for the review. We are so glad to hear the inserts are a success for you. We especially appreciate the mention of the clarity in addition to the performance. We certainly pride ourselves on providing great performance while not interfering with the existing views in your home. This is especially the case in an older home, where the style and look of the older windows are a key component of the overall aesthetic. Thanks again for the feedback.

Posted 2 years ago

“Fantastic people and product! Easy to work with and the ordering process was seamless.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Greg, Thanks so much for taking the time to leave a review. We are happy to hear that you are satisfied with your inserts. We especially appreciate that call out of the customer service aspect of our business. We take great pride in making things easy and clear for the customer.

Posted 2 years ago

“Very happy with the noise reduction that Indows provide as we live on a busy urban street.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Christopher, Thanks for the review. We are so happy to hear the inserts have helped to bring some quiet into your home. It is amazing what a little relief from the traffic noise can do, right? Thanks gain for the feedback.

Posted 2 years ago

“The Indow window inserts are nothing special. They provide a minimal amount of noise reduction but not nearly as much as I hoped for. They definitely aren’t worth the amount I paid for them.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Jerry, We are sorry to hear that you are not experiencing the sound reduction you had hoped for. We would love to work with you to ensure the inserts are fitting properly, as this may be the cause for diminished returns. While all sound situations are different and can present challenges beyond the sound entering through the window areas, we certainly want to make sure the performance of the inserts is maximized. We will reach out separately to start that support conversation.

Posted 2 years ago

“Found Indow on the internet while searching for noise reduction windows. Indow Customer satisfaction guaranteed. Indow stayed on top of things even the shipping of the measurement kit. Upon arrival, my contractor friend was surprised at how well the inserts were individually packaged and he could see the quality of the workmanship in each insert. He was impressed! And even more surprised by how easy to be installed. There are three HVAC units in one area. Our noise level now is "What noise I do not hear anything." Will need to invest the same for our kitchen windows. A great product few know about.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Diana, Thank you for taking the time to give us a review. It is so great to hear that our high standards for both the service and product we provide are being met. We aim for excellence from first contact throughout and truly appreciate when that effort is recognized by our customers. Of course, the best news is that our inserts have helped to bring the quiet you were seeking in your home. It is truly amazing the difference in the quality of life that a little quiet can bring. We thank you again for your feedback and look forward to working with you on inserts for your kitchen.

Posted 2 years ago

“We purchased our Indows for the master bedroom. Our reasons were barking dogs (our neighbor has 4), traffic noise & a train that comes around 11 pm every night. The Indows solved our problem. We still have some noise but it no longer wakes us up. We highly recommend this product.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Janice, Thanks for the review. It is great to hear that the inserts have provided the quiet that you were seeking. Reducing sound issues can certainly make a difference in one's quality of life. Thanks for the feedback and the recommendation.

Posted 2 years ago

“We live in an 1890s Victorian house with the original double hung windows. We love the character of the windows, but did not love our energy bills in peak seasons. Another concern we had is that because of the double hung construction there are small gaps where the windows overlap that are impossible to seal unless you compromise the functionality. Because we have these gaps, during the winter months we were having issues with tons of lady bugs coming inside to hibernate. We are very happy with our Indow inserts! I was a little worried about the self measure process, but Indow has a great system to check for errors. We ordered two rooms (7 windows total), and had no issues with any of the inserts fitting. I love that you can’t even tell they are there. While we never really opened the double hung windows, I do like that we were able to keep this original construction to the home while increasing performance. We are planning to order the rest of the upstairs rooms because we love them so much!”

Helpful Report

Posted 2 years ago

Amber, Thank you for taking the time to submit a review. We certainly have a soft spot here at Indow for historic homes, so we are so glad to hear the inserts are in place and set to reduce your energy bills while retaining the character of the home. Thanks also for relaying your experience with the measurement process. We aim to provide an easy-to-use, supported process that ensures accuracy of measurements and a snug fit. It is great to hear that this process worked as it should for you. We look forward to working with you on the upstairs windows. Thanks again for the feedback.

Posted 2 years ago

“I was skeptical to order this insert because of the price, but it is worth it, my neighbors have an AC unit right by my bedroom, the sound didn't complete disappear because it's considered a low frequency but it helped a lot, thank you, now I can sleep better.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Monica, Thanks for the review. We are happy to hear the inserts are providing the quiet you were looking for. A little quiet is a good thing. Better sleep is a great thing. Thanks again.

Posted 2 years ago

“Ordered two inserts, one fits okay, the other has a gap. I will mitigate the gap when I get the chance by altering/shimming the window frame. From standing near the insert that fits, the results are really unsatisfactory. I was simply trying to prevent my rude neighbor’s dog from waking me up in the early morning. That goal was not achieved; not even close. I still clearly hear birds, people talking and love volume, slow moving passenger cars and dogs in my bedroom. The sound is dampened, slightly, but I was hoping to really attenuate the high frequencies. I understand that treble bounces and bass permeates. Understood I wasn’t going to defeat the sound of say a garbage truck or helicopter, but the performance for the cost just isn’t there. These were a waste of money. If effective, I would have done multiple rooms. The salesman knew my objective: dog vs. Indowondow. Was told these inserts were the solution. They were not. Just glad I only dipped a toe and didn’t order for all bedrooms.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Ken, Thanks for the feedback. We are sorry to hear you are not experiencing the sound reduction you were expecting. I see you mentioned some fit issues. We, of course, would love the opportunity to troubleshoot the fit with you. In most cases, with troubleshooting measures, we can optimize the performance of the inserts. While all sound situations are unique, we certainly feel we could be of service in assisting you in this regard and will reach out via email to start this process. This is part of our snug fit guarantee. We look forward to working with you on this.

Posted 2 years ago

“I love my Indow inserts! I live in an old building on a loud street with an above-ground train rumbling down the road at all hours. I went from hearing the train and street noise constantly to barely hearing it once or twice per day (and that's only when I really listen for it). These have saved my sanity and helped me and my infant daughter sleep much more soundly. I'm also starting to notice the savings on my energy and heating bills. I'm very pleased with the Indows and highly recommend them!”

Helpful Report

(Self-Measure) - Posted 2 years ago

“They are simply wonderful. My info inserts really do a good job to minimize the band music that echoes up the brick wall and into my living space her in the third floor. The genius who implemented the squishy white tubing made it easy to get the snug fit needed whether it be sound, or cold coming in or air conditioning leaking out. Each and everyone on the team told me the truth, no hype. Even the Co. Who delivered was A+. Can’t say enough good things about you all, you have my heart felt recommendation! I wish you ALL the very best. Sincerely, Harriet (Boo) Millett”

Helpful Report

(Self-Measure) - Posted 2 years ago

Harriet, Thanks so much for your kind words. We take great pride in all aspects of our business. It is great to hear that your inserts have helped with the noise issue. We appreciate the heartfelt recommendation.

Posted 2 years ago

“I live in a Brooklyn apartment next door to a bar and very loud streets. Indow inserts really work! They've blocked a lot of the noise out for us. They're expensive but worth it. I highly recommend.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Uyen, So glad to hear that your inserts are making a difference in your Brooklyn apartment. We appreciate you taking the time to leave a review.

Posted 2 years ago

“The Indow inserts that we ordered did not work for us due to the delay in their delivery. In part because of the increase in neighborhood noise, we decided to sell our home. The inserts were delivered right in the middle of our efforts to show the house. We rushed to put them out of the way, but they were large and heavy, and they were damaged in that process. We ended up just calling a junk hauler to haul them away. We never found out whether they would work.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Thank you for your feedback. We’ve worked hard to bring down our lead times in the last few months, but it sounds like your order still didn’t reach you in time. This is the first we’re hearing regarding your change in moving plans, but we’d like to make up for the inconvenience the unscheduled delivery caused. Please reach out to us when you have a moment.

Posted 2 years ago

“The entire experience was professional but friendly with excellent results.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Don, So great for us to hear. Thanks for taking the time to leave a review.

Posted 2 years ago

“We love our Indow window inserts! We are using them in a free standing music studio to prevent exterior noise from coming in and also prevent the noise on the interior from getting out. They are working great for this. Indows are also very easy to install and take in and out if you would like to open the windows.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Sue, Thanks for the review. We are glad to hear our inserts have been effective for your music studio environment. Thanks for mentioning the ease of installation and convenience of use. We wish you the best in your recording endeavors.

Posted 2 years ago

“The order arrived when promised and in perfect condition. The insert installation was simple and it fits fine. We have noticed it is doing a great job in keeping down the noise level from the outdoors making the room so much quieter than in the past. It is doing what we had hoped as far as noise reduction. The assistance during the entire process from start to delivery in the purchase of the window insert was fantastic.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Thank you so much for the review. In reading it, your statements read like the bullet points of what we intend to achieve at Indow. Transparency, simplicity, performance, meeting expectations, and consistent support and service throughout. We will continue in our diligence toward these goals with an eye to constant improvement. Thanks again for the feedback.

Posted 2 years ago

“Our windows were a bit wonky but the indow team came through for us. They were very helpful in advising on our measurements and the inserts came in fitting perfectly. These have significantly cut down the noise from the street and restaurants across from our bedroom. Very happy with the quality of this purchase!”

Helpful Report

(Self-Measure) - Posted 2 years ago

Michele, Thanks for the review. Wonky windows can provide some extra challenges in measuring accurately. Luckily, we have seen all kinds of wonkiness and can certainly work to advise and ensure a snug fit. We are so glad to hear that the inserts have reduced the noise in your home. It is amazing what a little quiet can do, right? Thanks again.

Posted 2 years ago

“The inserts achieved the required task, and eliminated the noise that I had. A minor problem is the inserts were really tight in the opening.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Samer, Thanks for the review. We appreciate the feedback concerning your particular fit issue. We are glad that we could work through things with you to provide the quiet you were seeking. Thanks again for taking the time to leave a review.

Posted 2 years ago

Indow is rated 4.5 based on 1,496 reviews