Indow Reviews

Name: Indow
Address: 6427 NE 59th Pl, Portland, Oregon
Rating: 4.49

4.5 Rating 1,496 Reviews

87 %

of reviewers recommend Indow

4.5

Based on 1,496 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love our inserts! You can’t even tell they are there allowing us to truly appreciate our original 110 year old windows. Highly recommend.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Sandra, Simply beautiful. So happy we were able to add comfort and quiet to your home while retaining the timeless beauty of your historic windows. Thanks for reaching out with the picture, rating, and recommendation. We really appreciate it.

Posted 3 years ago

“They help, but they don’t compare to just spending the extra money for proper soundproofing. I’m not going to be a success story as I am not satisfied with the results and investing the money in proper sound proofing and not sure what to do with all the window inserts I purchased. My advice to others is start with one room and see how you like the results. They don’t live up to the promise in my opinion.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Chris, We are certainly appreciate the honest feedback. While the independent performance studies and customer testimonials do not coincide with your experience, we understand that every sound environment is different. We would be happy to discuss your particular situation to ensure the sound reduction properties of our inserts are being maximized. We stand by our product as an effective solution for noise reduction and hope that through a support/troubleshooting process, we can soon include you among our success stories.

Posted 3 years ago

“I still have yet to install these inserts in my living room. The process has been so difficult and I can't handle the inserts. Not only did the inserts take almost 4 months to make and ship, I have not been able to find the help I need to help me install these in my home. Also it made a very little difference to my bedroom noise. I felt I spent so much money on these and had so little return :(”

Helpful Report

(Self-Measure) - Posted 3 years ago

Gillean, We are sorry you are having difficulty installing your inserts. I see that you have contacted us and we are in process to get you the installation support you need. As always, we are committed to making the whole process as easy as possible. While the lead times for our inserts have been increased due to the ongoing pandemic-related supply chain issues affecting so many manufacturers, we continue to do all we can to provide great comfort and quiet solutions to you as quickly as possible. We appreciate your patience and look forward to a swift resolution for your installation concerns and full satisfaction with your inserts.

Posted 3 years ago

“We have four AC units outside the master bedroom window. The Indow inserts have probably reduced the noise by about 50%”

Helpful Report

(Self-Measure) - Posted 3 years ago

John, Great to hear from you. Thanks for the feedback. We are so glad the inserts are providing noise relief. Many folks don't realize the difference noise reduction can make in their lives.

Posted 3 years ago

“Next I would like to see a black out screen with a round tube for a AC unit.”

Helpful Report

(Dealer) - Posted 3 years ago

Cindy, I have to say, that is an intriguing idea. Similar to the other inserts we make with special geometry, we likely could make an excellent option for such a design. You've given us something to think about. Thanks for the feedback and thanks for the stars. Shalen Customer Engagement Manager

Posted 3 years ago

“Most folks I know have issues with street noise. The excess noise is caused by a wide bandwidth of frequency. The high end Japanese cars are now MUCH quieter, by half according to the app Sound Meter. (Compared to readings taken by the back sliding glass door. The hot rod style exhaust has a lower frequency and is joined with the guy with the "thumpa thumpa" comes by. Make sure you analyze and measure your Db levels of concern. Clean and weather proof using caulking and sealing products, measure again. That may actually take care of a large portion of the problem.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Patti, Glad to hear your inserts are helping with your street noise issues. It is true that lower frequencies are the toughest to suppress and your added suggestions will surely prove helpful. Thanks for the feedback.

Posted 3 years ago

“The reason I order Indows was for noise reduction. I was told that it may increase the noise by 20% to 50%. They are not cheap either. After waiting for 4 months, I try it on. And there was zero noise reduction. The layer is not thick as I was told. Basically waste of my money and time. Also, there a scratch already when the indows was arrive.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Thanks for the feedback. Also, thanks for the patience during these unprecedented times. We are surprised that you are not currently getting the noise reduction results you are seeking. We are committed to assisting you. We would love an opportunity to review your installation with you to make sure your insert is performing to the best of its ability. As to the scratch, I have notified both he fit specialist and our case coordinator. We will work with you promptly to explore all options.

Posted 3 years ago

“For the price, I expected more noise reduction. A little bit over priced and manufacturing process was extremely long!”

Helpful Report

(Self-Measure) - Posted 3 years ago

Hi, thanks for reaching out for your patience while we worked to complete your order. We're sorry for the frustration around the additional time required. Your Fit Specialist will be following up with you about your insert. Often there are simple installation tricks that can help boost the amount of noise reduction we deliver and if you'd like we can review your installation with you to make sure your insert is performing to the best of its ability.

Posted 3 years ago

“It is amazing how these inserts have helped to quieten the street noise! I would say there is at least 20-30% less noise penetrating through now than previously. Incredibly clear and transparent, same or better than glass. A bit cumbersome for one person to install but getting better at managing it on my own each time I try. Larger windows definitely need at least two people. Also looking forward to hopefully having reduced energy costs when winter rolls around!”

Helpful Report

(Self-Measure) - Posted 3 years ago

Shauna, Thanks for the feedback. We appreciate it. It certainly is amazing about the noise reduction. While every building's situation is different, in independent studies our inserts have shown 50-70% noise reduction from single-pane alone. Thank you for mentioning the clarity of our optical-grade acrylic. Though installation can more often than not be handled by just one, you make a good point about cooperation from another for those who have large windows. The energy savings can certainly be more pronounced in the winter, but, as customers report, our inserts can give the gift of energy savings in every season. Thanks again for taking the time to let us know about your experience.

Posted 3 years ago

“Indows fit great, look great, and have diminished the road noise and heat coming through our single pane windows significantly!”

Helpful Report

(Self-Measure) - Posted 3 years ago

Thanks for review and the pics. The windows and inserts look great. So glad we could add comfort and quiet to your home.

Posted 3 years ago

“I love my sleep panels! There is no price on good quality and longer sleep”

Helpful Report

(Self-Measure) - Posted 3 years ago

Josee, Thanks for the feedback. It is true what you say about the value of a good sleep. It is great to hear that our sleep panels have allowed you to sleep longer and better. Better sleep, better life!

Posted 3 years ago

“These inserts only block about 15% of the noise. I purchased several inserts because of the traffic behind my house. I can still hear the traffic behind my house. I am disappointed because I thought they were going to block at least 70% of the noise. The videos I watched before purchasing these inserts are not true information. The noise will not go away with these inserts.”

Helpful Report

Posted 3 years ago

We are sorry to hear that you are not completely satisfied. We appreciate your feedback. There are many variables to consider when working to reduce noise and each situation is certainly unique. The information regarding the effectiveness of our inserts is indeed well supported by data and customer testimonials. Since your experience has been different, we would love to hear more about your situation, confirm that the inserts are placed properly, and discuss any possible adjustments/options to improve the performance. Feel free to reach out to us. As always, we are here to help.

Posted 3 years ago

“Good quality, easy to install, everything as advertised”

Helpful Report

(Self-Measure) - Posted 3 years ago

George, Great to hear! Always good to hear that our inserts are performing as they should.

Posted 3 years ago

“Our property is adjacent to a busy street. We have two windows in the Master Bedroom, one window in the master bath and two windows in the "game room" that face this busy street. The new Indows are installed in the bedroom and the noise level is noticeably lower. We might consider the other windows for our next project.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Micky, Thanks for the review. We appreciate your feedback. We are glad that our inserts have helped mitigate the busy street noise and added quiet and comfort to your bedroom. We look forward to working with you on your next project.

Posted 3 years ago

“We live in a 100 year old home in texas. The ac goes 24/7 during the summers and now I actually hear it shut off mid day. Also we can no longer hear the rooster crowing out back! We are so very pleased with the inserts and have been telling anyone that would listen about how amazing they are! Thank you!”

Helpful Report

(Self-Measure) - Posted 3 years ago

Catherine, Thanks for the feedback. It is always great to hear that our inserts are performing as designed. We are happy to hear you are getting both energy savings and reduced rooster crowing (a.k.a. comfort and peace) in your home. Also, thanks for spreading the word. We appreciate it. Shalen Customer Engagement Manager

Posted 3 years ago

“I do not feel the product was worth the price and long lead time.”

Helpful Report

(Dealer) - Posted 3 years ago

John, We appreciate the feedback and your patience during these unprecedented times. We feel strongly that our inserts provide excellent energy savings and noise mitigation solutions at a competitive price. We acknowledge that our lead times have been challenged by Covid-related supply chain issues. We have worked hard to minimize such delays and will continue to do so going forward. As always, we are available for any follow up support you may need. We appreciate and respect your expressed opinion and sincerely hope the ongoing performance and durability of our inserts can help you to see the great value that we feel they are.

Posted 3 years ago

“I have four of them in my skylights that I can remove in summer, and two in my basement windows. The lookk good and perform well, especially the skylight units.”

Helpful Report

(Dealer) - Posted 3 years ago

James, Thanks for the feedback. It is great to hear that both your basement window and skylight inserts are working out so well. Shalen Customer Engagement Manager

Posted 3 years ago

“East to install and looks great can’t even tell their are there.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Vlada, Thanks for the feedback. It is always great to hear that installation went well and that the inserts do not interfere with the look of the room. Shalen Customer Engagement Manager

Posted 3 years ago

“My Indow was delivered but I still haven’t unpacked it or install it.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Thomas, Great to hear your Indow window inserts have been delivered. Can't wait to here from you once they are installed. Shalen Customer Engagement Manager

Posted 3 years ago

“We chose Indow inserts primarily to reduce noise from a busy street. The inserts have exceeded our expectations!”

Helpful Report

(Self-Measure) - Posted 3 years ago

Mike, Great to hear our inserts are giving you the noise relief you expected and more.

Posted 3 years ago

Indow is rated 4.5 based on 1,496 reviews