InkTonerStore Reviews

Name: InkTonerStore
Rating: 4.80

4.8 Rating 6,513 Reviews

97 %

of reviewers recommend InkTonerStore

4.8

Based on 6,513 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Phone:

8887207888

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, my experience has not been great. The toner did come quickly and the price was good, however, my printer will not print with these toner cartridges! I bought these cartridges for work and three other people use my printer. Now, none of us can print! I am in the process of contacting InkTonerStore.com to get a refund and mailing label.”

Helpful Report

Posted 2 years ago

“The drums appear to be a problem. Our printer indicates a problem with the new drum when printing. I called and left a message days ago and no return call. It appeared that you were out of business when I attempted to call a few days ago. Your phone rang and rang and rang. Your website would not let me send a message. Perhaps you should have only been rated with one star.”

Helpful Report

Posted 2 years ago

“I cancelled toner cartridge order just a few hours after online order. Toner was delivered anyway. Spoke w/rep there who said I would have to take to UPS store for return to get full credit. Explained to person at store who made note. However, cartridge landed back on doorstep following day. UPS is 15 min. drive each way. Can someone not just send me new label to get this cartridge properly returned? I've worked with PSN online ink cart. supplier (Burbank, CA) for my business previously. Unless this is more easily resolved, I will advise my clients to support suppliers that are more customer-service oriented.”

Helpful Report

Posted 2 years ago

“I'm not happy at all with my purchase of ink toner. I had used them once before and they were great. This last one was terrible. The colors do not print well. They are faded and muted. They are also not dense. The black toner keeps leaving a streak along the side of the paper and so I have to keep pulling out the toner and cleaning it. I print a lot for my business and create my own packaging and this just looks terrible. I won't be purchasing from them again. - Craig Sterken”

Helpful Report

Posted 2 years ago

“I ordered 2 black and 2 color cartridges for our printers. Here I thought for what we paid for the cartridges hopefully they would work. The cartridges don’t work. I was going to call and see about sending them back to you. Nancy Walk, 281-350-4311”

Helpful Report

Posted 2 years ago

“Been using them for a while, prices were good but toners hit or miss. Last order placed was accidentally for the wrong model number and they wouldn’t accept the item back for an exchange. Unfortunate.”

Helpful Report

Posted 2 years ago

“The ink left a streak of yellow on both sides of the paper. It took about 100 sheets to come out of that. I wasn't thrilled. Not sure if I want to try another one. I would give it a 2.5 star. Not poor but not acceptable either.”

Helpful Report

Posted 2 years ago

“The 1st cartridge worked fine, the 2nd one is giving me issues. Its leaving toner marks / smudges. For the type of business that i do, i cant afford these on the forms.”

Helpful Report

Posted 2 years ago

“Toner cartridge produces unwanted lines in printout, rendering it useless. See accompanying picture.”

Helpful Report

Posted 2 years ago

“The toner had some parts on the page, about the size of a letter, that were not printed. I was hoping it would work out and even pulled it out of my printer again and tilted it left and right and moved the slider back and forth, but there has been no improvement since I got it. There were also no instructions with it. I paid a little bit more this time because I didn't want the bottom of the line. But the 2 cheaper ones I bought before [I didn't remember where], were perfect. Duane Craig, Fitchburg WI.”

Helpful Report

Posted 2 years ago

“Cartridge has failed. It was a replacement for a prior failed cartridge that I procured from the same supplier. There must be a bad run of cartridges for HP Laserjet 1320. Green label on the cartridge says IH-Q5949A-NNS.”

Helpful Report

Posted 8 years ago

“Replaced drum (Brother -DR420/450) 7/6/16 and went bad on 8/30/16. Replaced cartridge at same time as drum and the cartridge is still good. Cartridge last us 3 months normally and the original drum lasted us thru 6 cartridges. Kept saying drum error for the last 2 days. we would take it out, clean it and would only print 2 pages before got drum error and finally it said to replace drum. Go with OEM, they last longer.”

Helpful Report

Posted 8 years ago

“The major problem that I have is when I receive the toner the valve was open for the chamber so when I pull the tape out everything went on the floor.”

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Posted 8 years ago

“The cartridge works but I found another site that has the same toner for about 1/3 the price...including shipping. I believe my credit card was hacked after ordering from your site as well. I won't be back.”

Helpful Report

Posted 8 years ago

Hi Mike. Our website has the Norton Security SSL to protect customer information. So your card or other information would not be hacked on our website. Thanks.

Posted 8 years ago

“The toner would not communicate with our printer and it still thinks toner is low. It was more narrow and the included parts did not work well with our Dell printer”

Helpful Report

Posted 8 years ago

Hi Niles. Usually if you do a toner reset for your printer then the communication would return to normal. Please contact our customer service and we can walk you through the steps. Thanks.

Posted 8 years ago

“The price was right, but I got what I paid for. The printing is too light, but the worst part is it leaves a shadow of ink on the whole page. The quality is quite poor, and I'll have to replace it if I need to print something important. That's not good value. It's just cheap.”

Helpful Report

Posted 8 years ago

Dear Linda. We are sorry to hear that the toner did not work very well for you. Please contact us for a replacement or refund whichever you prefer. Thank you.

Posted 8 years ago

“The ordering process was quick and easy but the product itself does not provide the same print quality as other brands. The print is light black almost grey tone. I changed the settings on my printer to darken the print and it still is printing in a light shade.”

Helpful Report

Posted 8 years ago

Dear Donald. We are sorry to hear that the toner did not work very well for you. Please contact us for a replacement or refund whichever you prefer. Thank you.

Posted 8 years ago

“Stephanie, I order ink toner for a 3115cn copier, all four. I never received a confirmation or tracking number, therefore I order from another supplier. Just looking at my bank statement I discovered I had be charged $204.00 with no info. I tracked it back to inktoner store. I was told the toner would be delivered a certain date. Without any information I did not know anything else about this transaction rather than looking and finding I had been debited for it which caused some minor problems. I'm now in the process of trying to get the charge credited back to my account. Still can't find any information on what is happening. This in all likelihood a isolated incident but I'm worried about getting my money back. The packaged was refused from Fed-Ex but this is little consolation as to what is going on. Therefore, I rate this service as poor. The supplier used was very prompt from the minute of the transaction with all kinds of tracking and billing information.”

Helpful Report

Posted 8 years ago

Hi Julian. We are sorry to hear that you have the trouble. If a customer does not receive the order confirmation and tracking number emails, it is usually because there is a typo of the email address when placing the order or the emails went to the spam folder. Anyway the money will be credited back to your account shortly and again we apologize for the inconvenience. Thanks.

Posted 8 years ago

“The cartridge seems to have a defeat ... as one half of each page comes out with a grey shadow ... please explain why this is happening. Thank you.”

Helpful Report

Posted 8 years ago

Dear Duane. We are sorry to hear that the cartridge does not work very well. Please contact our customer service and we can do a troubleshoot, replacement or refund whichever you prefer. Thanks.

Posted 8 years ago

“USING THIS INK TONER....INK DOESN'T SEEM VERY DARK, BUT I THOUGHT ID TRY IT.”

Helpful Report

Posted 8 years ago

Dear Darci. We are sorry to hear that the ink doesn't seem very dark. Please contact our customer service and we can do a troubleshoot, replacement, or refund whichever you prefer. Thanks.

Posted 8 years ago

InkTonerStore is rated 4.8 based on 6,513 reviews