InkTonerStore Reviews

Name: InkTonerStore
Rating: 4.80

4.8 Rating 6,512 Reviews

97 %

of reviewers recommend InkTonerStore

4.8

Based on 6,512 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

8887207888

Write Your review

Tell us how InkTonerStore made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my cartridges they arrived didnt work I phoned lady was rude said I ordered the wrong cartridges I said I typed in the printer model, she said going by the order I was wrong, this was incorrect as I only typed in the Printer model there site told me the cartridge number and I ordered, they sent wrong ones didnt take any responsibility she was so rude, I ended up hanging up.”

Helpful Report

Posted 3 weeks ago

“None of your 12 cartridges you sent me have worked. What do I do with these new, but unworkable cartridges.”

Helpful Report

Posted 1 month ago

“I didn't receive an emailed confirmation as promised and had to call for a tracking number. I received the toner and it didn't fit my printer (it was the correct toner) There was a piece of metal sticking out the side blocking it from sliding in properly and the guide to protect the drum was hanging off. After some investigating, I corrected both issues and tried again. Now all it does is dump toner on the paper, nothing that resembles what I need printed. I have called them twice about getting the situation corrected and have received no response. I'm looking for a refund and/or replacement functional toner.”

Helpful Report

Posted 2 months ago

“Became disappointing. reliable for years. Now they don't carry the basic toner cartridges. Sad. Had to change.”

Helpful Report

Posted 2 months ago

“ink toner i bought leaked toner on to every printed page.”

Helpful Report

Posted 2 months ago

“Took almost a month to get my order which I finally canceled”

Helpful Report

Posted 2 months ago

“I'm a long time customer. On 1/3/25,by order #100282601, I purchased a 5 pack of toner. As of today, the order has not arrived. I checked on line and it appears the order is in West Chester, PA. I ordered well in advance of time in need. Now I'm faced with having to buy a cartridge at an Office Depot for a price above what I paid for the 5 pack. Tried repeatedly to contact the telephone # on the order confirmation for answers, but no answer. If you are serious, please call me at (727) 576-8378.”

Helpful Report

Posted 2 months ago

“doesn't fit my printer.”

Helpful Report

Posted 3 months ago

“I hesitate to send a review since I have yet to receive the correct cartridge. I've been waiting 2 weeks for it.”

Helpful Report

Posted 3 months ago

“Still waiting for it”

Helpful Report

Posted 3 months ago

“Although they claimed the toner cartridge I ordered for my HP-1320 Laser printer was compatible, it was not. The drum/roller did not have the correct interface for the printer, so it would not turn and imprint the toner on the paper. Every page I tried to print turned out completely blank.”

Helpful Report

Posted 4 months ago

“I have used InkToner for a couple of years But when I received this last shipment the black ribbon was not working. Error message was resent black ribbon. I tried multiple times and could not make it work So I took the printer to a repair company They called me today, only problem was the ribbon was epired!!!! I just received them this past week..... I had to spend $50 to find out I received expired ribbons.... This is ridiculous to say the least.”

Helpful Report

Posted 4 months ago

“I ordered a toner cartarage for my copier and they sent me the wrong color.”

Helpful Report

Posted 4 months ago

“these cartridges do not work in my hp printer.”

Helpful Report

Posted 5 months ago

“Toner cartridge had correct part number but did not fit in my printer and did not look like the toner cartridges I had used in the past. For $20 it was not worth returning so I just threw in in the trash and bought from another company.”

Helpful Report

Posted 5 months ago

“AVOID. Terrible Does not have any customer service. Does not answer the telephone, does not respond to text messages, does not respond to e-mail messages. All cartridges purchased leak. I gave them a second chance. Same problem. The most recent one I bought cost $130+ and streaks ink across every printed page. No refund, no replacement, nothing. Terrible vendor. Pay more, get more from a vender you can trust. You time and your money with ITS are wasted.”

Helpful Report

Posted 6 months ago

“The toner was wrong model”

Helpful Report

Posted 7 months ago

“I ordered toner on August 2. You hit my card for the charge on August 5. You finally got around to shipping on August 8. I received it at last on August 13. Meanwhile, I ran out of toner. I emailed you to find out what had happened to my order (for which I had paid), and you responded that "we had some technical issues over the weekend that delayed the shipping process for many of our customers." Over the weekend? You finally shipped on a Thursday, six days after I ordered. I had to place an emergency order with Ink Technologies ($100 extra for shipping) to get toner. You couldn't be bothered to tell your customers about the "technical issues," and your excuse doesn't fly anyway, given that my Friday order was shipped on the following Thursday. You've gotten the last order I will ever place with you.”

Helpful Report

Posted 7 months ago

“The ink carts chips were not reset on all three that I bought for my epson 4800. Lucky I have a chip resetter otherwise I would have sent the carts back. Check that your quality control guys are doing there job.”

Helpful Report

Posted 9 months ago

“I have a small office and ordered repeatedly from InkTonerStore for my Xerox Phaser 6180MFP. Most of the cartridges leaked, streaked and otherwise made a mess of my work product. I spent a lot of time trying to resolve the problems and, while there were some refunds and replacement orders, I ended up with a shelf full of cartridges that were so bad I got fed up and decided never to buy these from ITS again. I wrote many times - advising of the lack of quality control and they basically said they're too busy to check the cartridges - so I should rely on the return policy. When I asked for store credit for some they wouldn't warranty/refund, they said no. Sorry, but they've lost my business ... I wasted way too much time and work product.”

Helpful Report

Posted 11 months ago

InkTonerStore is rated 4.8 based on 6,512 reviews