Insure Your Motor Reviews

Name: Insure Your Motor
Rating: 4.31

4.3 Rating 2,261 Reviews

83 %

of reviewers recommend Insure Your Motor

Company Reviews

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Metrics

4.3

Based on 2,261 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The man was very polite and helpful and the price was good so we took out the policey”

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Posted 8 years ago

“I really like the service that was provided very efficient and the customer service was great especially a gentleman Steve who dealt with me extremely helpful am really glad I choose your service .”

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Posted 8 years ago

“Newer see more bad insurance company”

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Posted 8 years ago

“Sunt foarte multumit de compania dumneavoastra”

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Posted 8 years ago

“I hope that the next year is coming to be cheaper Thanks :)”

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Posted 8 years ago

“Altogether Im going to pay more than 4000 pounds fot a single year and I expect not better the best service but I haven't received any documents after 10 days of initial payment just a temporary cover note.ofcourse Im not happy with you”

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Posted 8 years ago

Hello Asqar and thanks for your review. I have asked our Customer Service Team to chase up your documents and we will get your documents to you as quickly as possible. Jonathan from IYM.

Posted 8 years ago

“Very good service and good friendly staff”

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Posted 8 years ago

“Had nothing but issues from the start so far, I did a quote over the internet from compare the market.com This advised me I would only pay £870 per anum which took me to insure your motor's website and led me to believe I placed an order and was awaiting a call back to confirm, however when I rang the insurrance group the premium now is over £1300 per anum - Totally different to what was agreed online, I was then advised this was due to a no cliam theft against my insurance which was reported but never claimed, When I advised over the phone I didnt know what date or day this happened the advisor put a radom date against the insurance document and I was told to ring back with the information and then this would reduce my premium again, I rang back with the date to be told the premium would remain the same so was lied to again from first advisor, At the same time on the first call back the customer service advisor told me they would listen into the call and ring me back no later than Monday 08/02/2016 which didnt happen, I rang back again to be advised what had happened and nothing had been done apart from a note left from the advisor stating I was unhappy with the previous customer service I had received - I now have 7 days to look esle where for my custom as I am now paying £600 more than what I paid for car insurrance in 2015.”

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Posted 8 years ago

Hi Steven, it's Jonathan from IYM. Thanks very much for your review and comprehensive feedback. My Complaints Team will review your comments on Monday, listen to the calls, investigate the file notes and respond to you directly. We value all of the feedback we get from our customers and I am confident that we will be able to resolve all of the matters you've raised to your satisfaction, very quickly.

Posted 8 years ago

“Just worried that I haven't received any paperwork or an actual insurance document!!!!!!!!”

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Posted 8 years ago

“I'm. Happy with my insurance”

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Posted 8 years ago

“Hi I would like to ask You about my refund, because I was cancel my insurane on 5.02.2016? When my money will be paid? Many thanks. Pawel Wieczorek”

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Posted 8 years ago

Hi Pawel and thanks for your review. Refund times can vary depending on whether we have paid your premium to the insurer yet or not but I will ask someone from our Customer Service Team to contact you and let you know how things are going with your refund. Jonathan from IYM.

Posted 8 years ago

“I really like work with you”

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Posted 8 years ago

“A very long time to get my money back. 40 days is a joke”

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Posted 8 years ago

“Everything is very very fine and the customer service is very good. Thank you for help”

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Posted 8 years ago

“Very helpful and pleasent to deal with staff.”

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Posted 8 years ago

“Very good quik well explained very happy thank you very much”

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Posted 8 years ago

“I havw been very happy with staff of this company very pleasant and very helpful. Thank you.”

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Posted 8 years ago

“A little high on the price and not enough time to get the documents to you. But the chap on the phone call was absolutely brilliant and would speak to him again.”

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Posted 8 years ago

“Terrible service. I've been waiting for you for five days to sort out a problem with my proposal and still have not been contacted. I will be cancelling my policy because this is obscene customer service. I will not be recommending this company.”

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Posted 8 years ago

“I am happy with your service,even though aplicant is some times requested to present unnecessary details. Regards A/Bille”

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Posted 8 years ago

Insure Your Motor is rated 4.3 based on 2,261 reviews