Insure Your Motor Reviews

Name: Insure Your Motor
Rating: 4.31

4.3 Rating 2,261 Reviews

83 %

of reviewers recommend Insure Your Motor

Company Reviews

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Metrics

4.3

Based on 2,261 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My father took out the policy and was requested to send drivers licenses of the drivers on the policy, proof of no claims bonus certificate and the DVLA electronic documents. All were sent within the timeframe yet the policy has been cancelled without any notice. No explanation as to why. Appalled and disgusted by this all and will be taking this further.”

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Posted 9 years ago

“I m ok so far with the service you provide”

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Posted 9 years ago

Thank you for choosing us Biclea.

Posted 9 years ago

“Very good service and and friendly”

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Posted 9 years ago

Happy to help Rawand, thank you for insuring with us.

Posted 9 years ago

“Generally good but I would like more of a reminder concerning the e-mail address to send my documents to. Edward”

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Posted 9 years ago

Hello, thank you for your feedback Edward. Our email address is: enquiries@insureyourmotor.com. If you are still to receive your welcome pack, please call us on our free contact number: 0333 400 1646. Thank you

Posted 9 years ago

“Pleasure to deal with, fast, convenient, perfect.”

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Posted 9 years ago

Thank you for your feedback Vancho, happy we could help.

Posted 9 years ago

“Quick easy & very helpful, but still HAVNT recieved welcome pack one week later”

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Posted 9 years ago

Hello, thank you for your feedback. I am very sorry to read your welcome pack has not been received. You may find it has gone into your junk mail? If not, you can email me direct: rachael.edwards@insureyourmotor.com and I will personally send your pack. Alternatively you can call our free contact number on: 0333 400 1646 and one of our agents will be happy to help Thank you

Posted 9 years ago

“First of all getting a chance to speak to customer care is like winning a lottery, have already wasted my 150 to 200 mins of my Phone , as i waS ALWAYS KEPT ON HOLD. No body care to even call you back or scedule a call back. all what they need is money , once they have taken the money, the service is as crap as you cant even imagine. seriously one of the most annoying experience of my life. customer care is rubbish.”

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Posted 9 years ago

Hello Amit. I am very sorry to read that on this occasion we have not achieved our high standards of customer service. Please allow me to reassure you that this is not the service that we are looking to provide to our customers. I understand that we have been in direct contact now, if however you remain unsatisfied, please call us on 0333 400 1646 and we will do our very best to put this right.

Posted 9 years ago

“Very friendly and efficient service - no hesitation to recommend to family and friends. Cheers, Paul Above was my first impression - however, since then things have really gone downhill and the policy has been cancelled. The NCD I was able to supply was either as a named driver on a UK policy or 17 years coming from a European policy - this was not acceptable so the policy has been cancelled - I fully understand that many insurances don't accept this NCD under these conditions. We agreed to try to find other offers on this basis - however after a very long call, and repeating my details several times, the offer was 4 times higher - so when i said that I would look for alternatives, the agent just cut the line. At present I don't know if the agreement that the cover will continue to 10/11/2015 is still upheld, and what will now be reimboursed from my initial payment. Inaddition, over the last week I have sent several emails to insureyourmotor but they are never answered - only an autoated reply. I think that UK car insurers need to wake up and be customer friendly - in Europe what counts is the record as a driver (from what ever country) - they are turning away good business from low risk expats returning to UK.”

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Posted 9 years ago

Thank you for taking out a policy with us Paul, and thank you for the recommendations.

Posted 9 years ago

“It's very good my insurance four may cars fe I'm feeling”

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Posted 9 years ago

Thank you for taking out a policy with us Victor.

Posted 9 years ago

“I received the paper work which had more than 3 mistakes on which is very poor in my eyes as the insurance was done over the phone so don't see how the mistakes were made.”

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Posted 9 years ago

“good good very very good”

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Posted 9 years ago

Thank you for the feedback Jakub!

Posted 9 years ago

“I recommend to my friends and family”

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Posted 9 years ago

Thank you for the recommendations Hassan and thank you for taking out a policy with us.

Posted 9 years ago

“Nice customer services. And nice people”

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Posted 9 years ago

Thank you for your feedback on our service Zeeshan, we're here to help.

Posted 9 years ago

“got quite online,very easy to book in as well,excellent price,happy with good work they did with my quite.Thank you so much”

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Posted 9 years ago

“I am very pleased with the service I got thanks insure your motor ????”

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Posted 9 years ago

Glad we could help Stephen, thank you for taking out a policy with us.

Posted 9 years ago

“I got a quote and when I had to call them (despite saying an agent would call me, costing 7ppm) I was cut off after a long period on hold. I called back and eventually told the quote was an additional £300 (aprox). It was sent to the underwrites who did reduce this but it still exceeded my original quote. I was requested to send a utility bill to the company. I explained as I work away that may take some time and this note was added to my file. However when I emailed saying I would require a bit more time as I had not received a recent bill, I had no response other than the automated receipt email, that did state a reply would be with me in 72hrs. If it wasn't going to cost £150 to cancel the policy, I would!”

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Posted 9 years ago

Dear Marc, We are really sorry to hear about your experience. We are reviewing your file and your call with our Agent and will be back in touch with you very soon to confirm the outcome of our investigation. We take complaints of this nature very seriously and thank you for bringing this matter to our attention.

Posted 9 years ago

“Very good insurance and company ??”

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Posted 9 years ago

Thank you, we're happy to help.

Posted 9 years ago

“Very happy with them,very professional!”

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Posted 9 years ago

Hi Flavia, thank you for taking out a policy with us, and thank you for the great feedback!

Posted 9 years ago

“I wish there was a lower rating. 1 star does not cut it. They are not interested in the right price for you, regardless of having a licence for more than 2,3 years etc. Their staff to be fair was not rude but they simply do not deliver nor tell the truth. On price, it's truly a waste of time, you are absolutely guaranteed you can get a much lower one yourself. There the staff lied to my face, assuring me this was the cheapest price I could get and I trusted them. They are very pushy and I would definitely urge anyone to absolutely stay away from them. They will even try and charge for a request to move the date you want the direct debit to go through even when they have made the mistake of putting the wrong day in the first place. I did get mine changed but not after I had a conversation with them that was not comfortable and felt like a telling off. Keep away from this lot if you can help it. If you there, cancel and go somewhere else, you better off. JT_Honest_Review”

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Posted 9 years ago

“Their customer service is very poor. No regards to anyone. They wouldn't add someone up because the person is self employed (discrimination of the highest order)”

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Posted 9 years ago

Insure Your Motor is rated 4.3 based on 2,261 reviews