Insure Your Motor Reviews

Name: Insure Your Motor
Rating: 4.31

4.3 Rating 2,261 Reviews

83 %

of reviewers recommend Insure Your Motor

Company Reviews

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Metrics

4.3

Based on 2,261 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service ... very helpful and thanks for the good will discount.!”

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Posted 6 years ago

Hi Sateev. We are very happy to hear you are pleased with the level of service we have provided, and thank you for taking the time to leave your review. Kind regards, Sarah.

Posted 6 years ago

“Good im very happy”

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Posted 6 years ago

“Unable to renew insurance on line, unable to get any response from email's, or from phone calls, requested call from manager for Monday at 1630pm was assured of a manager call, still no call. Poor customer service, let's hope I never have to claim,”

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Posted 6 years ago

Hi Ian, thank you for taking the time to leave your review. We are sorry to hear of your concerns regarding the insurance policy held with us. Please be assured your comments have been noted, and we are to investigate the matter fully. We will contact you to discuss this further shortly. Kind regards, Sarah.

Posted 6 years ago

“First insurance is very expensive Maybe next year is better Contact every good”

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Posted 6 years ago

“Quick and easy to deal with over the phone”

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Posted 6 years ago

Hi Adam. We are very happy to hear you are pleased with the level of service we have provided, and thank you for taking the time to leave your review. Kind regards, Sarah.

Posted 6 years ago

“Good communication and matched my requirements and budget”

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Posted 6 years ago

“The best one”

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Posted 6 years ago

“The customer service is excellent !”

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Posted 6 years ago

“Very impressed with insure your motor they gave me the best and cheapest insurance for my vehicle after looking around for over a week”

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Posted 6 years ago

Hi Sarah, thank you for taking the time to leave your review, your comments are greatly appreciated. Kind regards, Sarah.

Posted 6 years ago

“Great customer service”

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Posted 6 years ago

“-Despite being open and honest about a previous insurance cancellation at the time of purchase, I found that this had been misrepresented in the "Statement of Fact" document. I immediately contacted them to correct this. They said I would have to wait at least 3 days for them to go back and review whether this was a mistake on my part or theirs. After going back and re-listening to the sales call, they accepted it had been an error on their part, and that they had notified the insurer. However, they did not correct this on the actual "Statement of Fact" document itself. This was a serious error that could potentially jeopardise the validity of one's insurance. -Furthermore, at inception of the policy, my welcome letter said my insurer was "X" whereas all the policy documents were actually in the name of a different insurer "Y" . I queried this immediately to find out who my true insurer was. After being given conflicting answers on a number of occasions, I was eventually told it was "Y" as per the documents and that I had nothing to worry about. -Now two months later, I get an "Urgent Action" letter requiring me to re-send all verification documents (License details, proof of NCD) again because Insure Your Motor has discovered a mistake in the documents they previously sent to me (my actual insurer ought to have been "X" afterall).......just as I had repeatedly pointed out from the very beginning! I re-sent all the required documents straight away but haven't yet received my insurance certificate. This understandably makes me question whether my insurance is still valid or not.... -I have since been trying to get hold of the "Customer Service team" to resolve this but just repeatedly get put on indefinite hold (and being subjected to listen to some annoying jingle music on loop.....) -A simple task of producing a valid set of insurance documents seems to be beyond this company.This level of incompetence has just been staggering.....”

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Posted 6 years ago

good morning, thank you for taking the time to leave your review. We are sorry to hear of your concerns regarding the insurance policy held with us. Please be assured your comments have been noted, and we are to investigate the matter fully. We will contact you to discuss this further once we have completed our investigations. Kind regards, Sarah.

Posted 6 years ago

“Very happy with Mahomed from IYM ! Very polite, friendly and helpful, very pleasantly surprised by his professionalism and knowledge. Got me the cheapest quote and gave me loads of advise ! Highly recommended! Saved me a fortune!”

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Posted 6 years ago

Hi Malgorzata, thank you for taking the time to leave your review, your comments are greatly appreciated. Kind regards, Sarah.

Posted 6 years ago

“The sales rep I got was spot on, he was very adamant not to get me the best deal and saved me a lot of money. He was polite and patient throughout the call and was professional as well as building a lovely rapport with myself. I spoke to two different reps and they were both as polite as one another, the staff clearly know how to do their job and were enthusiastic as one could get when dealing with insurance.”

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Posted 6 years ago

Hi Shanice. We are very happy to hear you are pleased with the level of service we have provided, and thank you for taking the time to leave your review. Kind regards, Sarah.

Posted 6 years ago

“The guy was friendly and experienced”

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Posted 6 years ago

“This 5 stat rating goes souly to a guy called miles the guy saved my life haha got me insured when nobody else would. He deserves a bonus or Sumat from his bosses n in the future I would like for him to deal with my insurance thank you miles your a 5 star guy”

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Posted 6 years ago

Hi Billy, thank you for taking the time to leave your review, your comments are greatly appreciated. I will make sure Myles' manager is made aware of this ! Kind regards, Sarah.

Posted 6 years ago

“He was very helpful”

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Posted 6 years ago

“Customer service by Jamie Potts was excellent.”

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Posted 6 years ago

Hi Ivan, thank you for taking the time to leave your review, your comments are greatly appreciated. Kind regards, Sarah.

Posted 6 years ago

“Yse iam so happy”

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Posted 6 years ago

“Great overall, No problems here. Only negative, was the caller was a bit difficult to understand due to the speed of the speech”

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Posted 6 years ago

Hi Mohammed, thank you for taking the time to leave your review. We take all types of feedback on board and your comments have been duly noted, as we are always looking for ways to improve our customer journeys. Kind regards, Sarah.

Posted 6 years ago

“Gave me a reasonable quote”

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Posted 6 years ago

Insure Your Motor is rated 4.3 based on 2,261 reviews