Internet Reptile Reviews

Name: Internet Reptile
Address: 10 Quayside Court, Road 2, Colwick, Nottingham, Nottinghamshire
Rating: 4.78

4.8 Rating 12,371 Reviews

95 %

of reviewers recommend Internet Reptile

4.8

Based on 12,371 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 19th April 2025

Katy Lamb

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good and quick delivery”

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Posted 6 months ago

“Quality products at a good price. Quick reliable service”

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Posted 6 months ago

“Prompt delivery, good quality heater thermostat.”

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Posted 6 months ago

“Always amazing quality every order”

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Posted 6 months ago

“Mostly good experience”

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Posted 6 months ago

“Ordered thermostat, it didn't work, returned it which cost me time,money and stress”

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Posted 6 months ago

“Speedy delivery..happy with item, thanks”

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Posted 6 months ago

“I absolutely love ordering from you guys especially with fake plants, bedding and lighting. I have 100% satisfaction as a customer and my reptiles love you as a company as well. Everything is so easy to find and makes it really easy for me too bulk buy and track so I can get my snakes and dragons exactly what they need. I will forever be a customer thank you for making life easier for me and the least stressful out of ALL reptile companies I will forever recommend you to anyone that own scaly puppies. You also have insane customer service and I love that”

Internet Reptile 5 star review on 4th October 2024

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Posted 6 months ago

“Easy order, quick dispatch and delivery, all insects arrived carefully packed and in lovely and live condition. I have a very happy 🦎 gecko”

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Posted 6 months ago

“First rate dispatch time from ordering , always packaged well , the only online reptile equipment retailer I use”

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Posted 6 months ago

“My parcel was delivered to me quickly, it's a good product”

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Posted 6 months ago

“Goods okay but courier was hopeless. Bag of tortoise bedding also arrived with a cut in it.”

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Posted 6 months ago

“Always a good price, always a speedy, hassle free delivery”

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Posted 6 months ago

“I purchased 2 5ft vivariums from Internet Reptile. I picked them up from their warehouse in Nottingham and it's a reptile wonderland with anything a reptile would need. An employee kindly loaded the boxes into my car for me. I ran into an issue where one of the boxes was missing the glass doors and runners for the vivarium. I contacted Internet Reptile expecting to be told "there's nothing we can do, return it for a refund" However that is not the case. The guy I spoke to on the phone was very apologetic and genuinely concerned that this had happened. He contacted the manufacturer Habistat to get the missing parts sent to me. The runners and 1 glass door arrived a week later however 1 glass door was still missing. I called Internet Reptile again and understandably I was annoyed with this error, but the guy on the phone was also annoyed and apologetic that this issue wasn't fixed because he genuinely cared about my reptile's wellbeing. He contacted the manufacturer again to try to resolve the issue finally. I am still awaiting the delivery. Throughout this stressful situation I've had no bad thing to say about Internet Reptile, the issue has come from the manufacturers errors.”

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Posted 6 months ago

“Fast delivery and great service”

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Posted 6 months ago

“Very poor. Received order, broken hide and chipped water bowl due to poor packaging. Broken tub of worms and worms all over the box. Emailed customer service over a week ago and still not been dealt with. Very disappointed”

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Posted 6 months ago

“First delivery arrived Friday and missing frozen goods. Messaged but no reply all weekend. Reply on Monday contacted was told already delivered, then told it was on its way. Frozen goods arrived 3 days after shipping. All defrosted, stinking and rotting. I contacted and asked to escalate. I was told they would try to get a replacement. Then Ben (manager?) said I would get a replacement. No tracking info, no updates for when. I contacted again asking when I would receive and got back a tracking number, no conversation, nothing, not even the link or the courier company info. Parcel was dumped outside my porch, not where I had requested in storage box on drive or even in my porch, just left out in the open on my drive. Really poor service. No offer of recompense due to me now having to dispose of rotting snake food or that I had to go elsewhere as my snakes were due to be fed. It will take a very desperate situation for me to use this company again. Very dissatisfied”

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Posted 6 months ago

“Arrived quickly and in good condition.”

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Posted 6 months ago

“I have been using Internet Reptile for over a year and they always deliver fast with good healthy Locusts for my Chameleon.”

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Posted 6 months ago

“Awesome. Always prompt, excellent quality products and top communication”

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Posted 6 months ago

Internet Reptile is rated 4.8 based on 12,371 reviews