Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

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Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried to enter a postcode '60452' in the Senlis city in France for the delivery address, but your system would not recognise it. There is no way of manually enter address in your system. So in the end I just gave up and used another courier.”

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Posted 4 years ago

“DO NOT USE Interparcel.com They are now scamming there own customers by claiming the parcel weight was different, they provide no evidence what so ever and threaten you with Court Action with large legal bills and high interest! They are SCAMMING CUSTOMERS - AVOID AVOID AVOID - TAKE YOUR BUSINESS ELSEWHERE - THESE PEOPLE CANNOT BE TRUSTED! ****WARNING! WARNING! WARNING - SCAMMERS****”

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Posted 4 years ago

“would have been 5 but I hate being chased for reviews.”

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Posted 4 years ago

“My parcel, booked via Interparcel, was picked up by Hermes on Tuesday 9th. Up until today, Sunday 14th, that parcel only made it 200 miles north of my location. And there has been no update for 3 days. I contacted Interparcel by chat and was told different stories ad to why they cannot contact Hermes to find out what's going on. I then called and instead of letting me explain the situation the customer service agent kept interrupting me rudely. Very very poor customer service!”

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Posted 4 years ago

“It took 5 days and 4 phone call for the parcel to be collected after it was booked using the online system. When the diver arrived he didn't have the labels he should have had.”

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Posted 4 years ago

“Parcel lost then found but still at depot apparently this was over 3 weeks ago. Absolutely awful when something goes wrong interparcel don't seem to want to know you are a number no urgency whatsoever. Ups at tamworth depot are exactly the same had bad reviews driver ain't got a clue.”

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Posted 4 years ago

“Interparcel are great unless something goes wrong, then they deny all responsibility. We had been using them for several months and generally without incident, but then we had a couple of problems in a row and realised how disinterested they were in helping. We have had returns from sending packages to customers in the USA. Both times we have sent information requested by US customs (that was on the product box and paperwork, but hey) and the package has still been sent back. The second time a package had an info request, we gave the information, but instructed that if this was not accepted then the package must not be returned to us and we would not accept any return charges. The package was returned (without any notification), soaking wet and covered in soil (despite being handed to us directly. We had to destroy the contents losing more money, because we had refunded our customer. Interparcel now expect us to pay a return fee, despite very clear instructions not to return it. Interparcel have also refused to refund us for a Next Day by 9am delivery that was due to arrive on a Friday morning. It was pre-Christmas, so if it hadn't made it by 9am, but had made it Friday morning we would have been fine and could have lived with before close of play. The parcel actually arrived on Monday morning, well after our customer needed it, but apparently that isn't something we can be refunded for as it isn't there responsibility. In my business I sell things made by other people, but if they go wrong I replace them and take it up with the manufacturer later to hopefully get the money back. In the case of my customers in these transactions, they have been refunded and we have lost a significant sum on each transaction, this is not our fault, but it is not the fault of our customer either so why should they be penalised? Interparcel don't seem to subscribe to this fairly basic customer service principle and the main communication you get from them is from "Revenue Protection", which is really charming. We won't be using them again, so the "Revenue Protection" department haven't protected that revenue very well.”

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Posted 4 years ago

“Terrible experience! Sent 4 parcels. One arrived. 2 got sent back (with correct address) and 1 lost! Will never use again and will NOT RECOMMEND! Useless company! Refusing to re-send the returned parcels claiming it was my fault, which is wasn't!”

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Posted 4 years ago

“I had lost one parcel and lost item and had refunded customer too. Paid postage cost too. What feedback will you expect?”

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Posted 4 years ago

“Shame I have to make a review as it’s my first time using them. Packed an item in a cardboard box them with one layer of parcel film. Delivery driver came and said nothing, no messages, delivered perfectly fine. Week later I get a £10 charge as “the item was I inappropriately packaged”. Bunch of thieves, no attempt at all to show any proof from TNT there was a problem, no attempt to resolve the issue, they just wanted the fee. Last time I will use them.”

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Posted 4 years ago

“I gave a 1 star because I couldn't give 0 stars! They offer no form of customer service and hide behind the terms and conditions. The collection and delivery dates displayed in big letters are only a guide and the customer service staff are robotic and don't care about your custom.”

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Posted 4 years ago

“beware of this company! It's now 8 days and my suitcase is still in London waiting to b shipped to Costa Rica where I'm stuck due to Covid. It's been an endless back and forth of various documents that are NOT at all explained on their website, hopeless communication with their customer service who are just playing back standard non-committal responses. I've now been told it's going to be another 72 hours before I even know it the bag has been shipped. Then, only God knows how long it will take before I get my bag delivered. Interparcel for sure is clueless. Unacceptable! Can I have my money back please?”

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Posted 4 years ago

“have used interparcel on and off for several years however they are an intermediary and are useless when it comes to locating lost parcels and refuse to pay out for insurance on parcels that get lost are chasing 2 parcels they lost and they just sayn they are looking into it but don't actually do anything”

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Posted 4 years ago

“First time I have used them, and it will be the last. Booked and paid for a service to return some clothing to a PO BOX which the system allowed me to do and took my money. My parcel bounced round for a few days and was then returned back to me! Buried in their T's and C's it does say that they cannot deliver to a PO BOX, but their system still allows it to be inputted. One other thing: the tracking link that is supplied is as useful as a handbrake on a canoe. My parcel said it was delayed for 24 hours....for about 4 days. If your parcel arrives with no problems, you might be alright with this lot, but if you hit a snag, do not expect any help from them. My advice: look elsewhere.”

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Posted 4 years ago

“Please please please don't use this company for any parcel service .they loose my 35 kg parcel and it's been 2.5 weeks and still can't locate it .if I call them first of all it takes me 30 mnts to reach them and the answer is still they are investigating .I loose my order I loose my business and my money with out any fault .”

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Posted 4 years ago

“No control over the overseas couriers - No CONTACT! -2 parcels sent early Decembers not yet delivered on 01.02.21...very disappointed...AND NO REFUNDS!!”

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Posted 4 years ago

“Avoid at all costs. If there are any issues (and as you can see below there are plenty) they will wash their hands of the situation. Go direct to the courier.”

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Posted 4 years ago

“Well I did all they said and it’s still not been refunded so where is it ? No one seems to know and I havnt had my refund”

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Posted 4 years ago

“Beware of thieves !!! Caution !!! Collected but not delivered. My thing is gone :( Expensive thing- about £400 Terrible and sad !!!”

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Posted 4 years ago

“Here's the latest in a long list of failures by Interparcel. We've been begrudgingly dealing with them for over a year now because it's the only way we can access a particular shipping service we need. If we could use someone else we would do so in a heartbeat. I cannot describe how much I hate giving this company our hard earned money. Collection booked for Monday 21st December. Collection failed (no show). Collection rebooked for Tuesday 22nd December. Contacted on the morning of Tuesday 22nd December to check the collection was going ahead. Advised collection was going ahead. Contacted on the afternoon of Tuesday 22nd December to check the collection was still going ahead. Advised that collection had failed (no show). Advised that we'd missed the cut off time for rebooking collection the following day (23rd December). Advised that they cannot rebook for collection now until 29th. "Computer says no" attitude. No interest in going out of their way to help. No interest in exercising any level of customer service beyond reading words off a screen. No acknowledgement of the pitifully poor level of service they're providing. Their only interest is in shifting blame which they do very effectively, always blaming the courier. Never willing to accept that they could have done any more to prevent the situation. This tells you all you need to know about Interparcel; the buck never stops with them and they'll deflect blame until blue in the face. So through no fault of our own, a collection that was booked in for the 21st, that failed on the 21st, and that failed again on the 22nd despite receiving reassurances that everything was ok, will now not be rebooked on the 23rd either, and won't be rebooked now until the 29th. ...And it'll almost certainly fail on the 29th as well. Why? ....because it's Interparcel. Why try harder when you've got a million in the bank eh?”

Helpful Report

Posted 4 years ago

Interparcel is rated 4.5 based on 9,923 reviews