Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,918 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb pick & delivery service. We will definitely be using them again. Highly recommend”

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Posted 3 years ago

“Interfarcel not interparcel. Firstly they don't collect your parcel as arranged, secondly they don't offer discounts for not collecting your parcel, thirdly they don't offer to upgrade your delivery despite it being still in your home after 10 days! STAY AWAY FROM THIS INCOMPETENT COMPANY”

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Posted 3 years ago

“I have not recieved my parcel which I ordered about a month ago from the UK. I contacted the 'HELP' service and they keep telling me that they are looking into it. Recently they posted FRAUDULENT tracking information claiming that I recieved it. I have attatched a screen shot for proof of false tracking information. I am located in Rhodes, Greece and now they claim they delivered it 4 days later to an address in Brooklands UK. This information was updated on September 12th! Confusing? I hope whoever posted this FRAUDULENT information is held responsible. I remain patient and await my delivery...if they haven't lost it!”

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Posted 3 years ago

“I am disgusted with the service that I received! I booked a pallet through your company which was not collected and I allowed over a month for this to be corrected and it wasnt so had to use another company who managed to do it first time and now I have been fighting another month for a refund!”

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Posted 3 years ago

“Easy system to use and to choose the service that is both suitable and good value for money.”

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Posted 3 years ago

“Very easy to use. I’ve sold a few guitars recently and all have been collected and delivered on time!”

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Posted 3 years ago

“Excellent notification and great timing. Subbed to Tuffnell for final delivery. They were great too. £100 for a car hard top is ok.”

Interparcel 5 star review on 9th September 2021

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Posted 3 years ago

“We don't use courier's that often, and you were recommended. Excellent service, easy and officiant.”

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Posted 3 years ago

“Easy to use on line system to book parcel delivery, which gave us a more cost effective way to send parcels to our daughter who was studying in Denmark.”

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Posted 3 years ago

“The parcels was delivered on time with no issues. The only thing I would say is that the fedex man collecting my parcel turned up significantly early and said that because he is contracted through fedex, that interparcel doesn’t know his proper working hours and said he needed to take the parcel now or he wouldn’t be able to get it until the next day. I was really upset by this as I wasn’t prepared because he turned up so early. I convinced him to wait while I rushed to finish putting the parcel together. I don’t know if he was honest or not but if he was being honest this issue definitely needs to be looked into. I booked a service for a specific time and paid good money for it and didn’t appreciate being rushed or being told if I didn’t that I’d have to wait another day to send the parcel.”

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Posted 3 years ago

“Very good service.”

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Posted 3 years ago

“Very happy. The process was very easy. The delivery driver from Tufnells was very friendly and pleasant. All went well. Thank you.”

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Posted 3 years ago

“ITEM ARRIVED AS SENT AND HAD CLEARLY BEEN TREAT WITH RESPECT NOT CAST ABOUT LIKE A PIECE OF JUNK AND MOVED BY FOOT IT WASN'T MASSIVELY WRAPPED BUT ENOUGH TO SAY IT WAS A PARCEL THAT SOMEONE HAD PAID TO SEND AND HAVE DELIVERED AS IT WAS SENT, FULLY HAPPY WITH THE RECEIPT OF WHAT I HAD PAID FOR AND SENT BY THE SELLER , IT WAS A FULL SIZE COMMERCIAL VEHICLE BUMPER WORTH 10 TIMES PLUS WHAT I PAID . A CREDIT TO THE COMPANY FAULTLESS DELIVERY THANK YOU SO MUCH.”

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Posted 3 years ago

“I received the parcel on time as promised. Very happy with your service. Thank you for that.”

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Posted 3 years ago

“If I could leave a 0* review - I would! Inept "Management" in the form of Chloe Prebble and a Director, Jim Bird, who seemingly doesn't even have the basic capability to respond to escalated complaints. If this doesn't serve as a red flag - read on..... Interparcel have presided over a disastrous experience that has been ongoing since March. Over the last 6 months there have been too many failings to list within this review, but safe to say - you should AVOID this shambolic business at all costs. They are re-selling services that they don't fully understand and as a result miss-sold me a delivery service that was doomed to fail the moment the items were collected by TNT (now part of Fed-Ex). They have Service Level Agreements in place with their carriers which mean that customers can only deal directly with Interparcel. When you require their assistance it is frankly non-existent with call centre operatives that a) dont care and b) have no capability to deal with the issue. This results in copied and pasted replies from the carrier being sent to you - with no commentary from Interparcel added for context. As the customer you are flying blind and when you question their service you encounter cocky and rude colleagues, one such individual being a 'team leader' in the form of Abbie Ancell who laughed at me during one phone call. It is very obvious that serious re-training and re-structuring is in order across the business. The final straw came when Interparcel knowingly did not challenge an incorrect invoice sent to them by TNT. This occurred due to well documented TNT errors and instead of using their knowledge of the case to query the charges - they simply provided my details to TNT as the billable party (without telling me). This then directly lead to me being chased for money I didn't owe by TNT over a period of 2 months, during which Interparcel offered ZERO assistance in resolving the matter - despite their own SLA agreement making it nigh on impossible for me to discuss the issue with TNT directly. It was only finally sorted after I wrote to the UK Customer Service Director for FedEx - who stepped in to resolve the matter. When presented with these facts, Interparcel have displayed a disgraceful "we don't care attitude". There is very clearly a deep rooted culture issue within the businesses, which is hardly surprising when you have the misfortune to encounter their "management" (I use the term very loosely). In summary - a horrific business to be avoided at all costs!”

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Posted 3 years ago

“We used Interparcel to collect and deliver a door part for us. I cannot fault the system it was quick and easy to organise no hiccups and we were informed of the delivery progress once it had been collected. Price was fantastic and i will definitely be using Interparcel again.”

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Posted 3 years ago

“Easy to use and all the options”

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Posted 3 years ago

“My parcels sent to Ireland but not delivered, due to an error with the courier they were left on the vehicle and came straight back to me”

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Posted 3 years ago

“Very helpful!”

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Posted 3 years ago

“No issues at all ..”

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Posted 3 years ago

Interparcel is rated 4.5 based on 9,918 reviews