Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“James G was very helpful with my query and put my mind at rest! Thanks so much!”

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Posted 9 years ago

“Annelese McBride was very helpful and kept me up to date with the issues that we had”

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Posted 9 years ago

“I got the information correctly. louana-pyzer”

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Posted 9 years ago

“Spoke to Rachael on chat service and she offered excellent advice”

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Posted 9 years ago

“James helped us today.”

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Posted 9 years ago

“Overall good however during an issues it takes days to get responses to problems. For example if a parcel is not delivered on time and its reported to interparcel, it can be 2-3 days before getting any update.”

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Posted 9 years ago

“Pretty good. Price of insurance is better than some other sites. Sometimes Parcel2Go UPS standard is cheaper, depending on value of the item (as their insurance deal is not as good as you)”

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Posted 9 years ago

“THANKS Tasha ALL SPOT ON”

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Posted 9 years ago

“Good communication and quick problem solve perfect”

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Posted 9 years ago

“James Giffen was very helpful in sorting out our tracking issues.”

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Posted 9 years ago

“I received a parcel from someone who used this service, but which had been misdelivered by UPS. UPS had failed to put a card through the door advising that my package was elsewhere. Sab was excellent in resolving this problem, good communication, provided useful info and had an exceptionally good phone manner..”

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Posted 9 years ago

“Easy to use low cost reliable”

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Posted 9 years ago

“i think if the parcel is not collected on the day it should be, it should automatically default to the next day, and send an e mail stating this. Not leave the customer hanging for 2 days at which point they call you and find out nothing is happening. otherwise a great system”

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Posted 9 years ago

“lisa was very helpful but my parcels are 5 days late from being collected”

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Posted 9 years ago

“I haven't received parcel yet, but the online chat was very helpful. LIsa was her name.”

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Posted 9 years ago

“Becky Blythe was very helpful and polite.”

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Posted 9 years ago

“As an Admin Officer wtih The Country Catalogue I use Interparcel all the time for our overseas customers. The web site is very easy to use and when there is ever a problem I can go back to the web site and e-mail our problems through the Contact Us site and they almost always get resolved. I have had an issue today whereby our customer is on holiday and did not give a thought to the receipt of his parcel.....I have consequently passed messages to Interparcel for the Delivering carrier and I have received very speedy responses......Thank you Rachael Smith for all our help today.”

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Posted 9 years ago

Thank you for review, we really appreciate the positive feedback and look forward to being able to send more parcels and packages for you in the future. Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more! Thanks, from the team at Interparcel.com

Posted 9 years ago

“I have used interparcel and I have no complaints whatsoever from their service. Their help chat is also fast and reliable and Louana Pyzer who assisted me was kind and effective”

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Posted 9 years ago

“Louana Pyzer helped me to reschedule a collection efficiently over chat.”

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Posted 9 years ago

“Soem issues have been experienced with your integration with DX Group so that I have booked collections and DX claim they did not get notified. This has caused problems for me but on every occasion that I have had problems I have had great customer care. Prompt and professional. James Griffin has been particulary good and I have always been impressed with his prompt service and professionlism. Kevin Rockett”

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Posted 9 years ago

Interparcel is rated 4.5 based on 9,923 reviews