Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Interparcel arrived in the US from the UK in a matter of days. I was enormously impressed.”

Helpful Report

Posted 4 years ago

“Useless. Booked a collection for Tuesday 14th May (Tuffnells)and the courier didn't turn up to collect the item,i have been waiting the whole day then Rearranged the collection for 15th May and the courier didn't turn up for the whole week at the end of the week they told me on Monday 18th they will collect it. Nothing soo far then had to cancel the Order on 19th May. Dont waste your time with this company.”

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Posted 4 years ago

“If you like a gamble these cowboys and girls are definitely up your alley, you can book a collection for example for tomorrow, will it get collected? Excitement already! No....hold on here's the courier with a parcel for me...doesn't want these parcels.... Next day is it going to happen? Ooooh confident that it will.....do you think so.... Not a chance. Fast forward a couple of blood pressure raising pant wetting days...contact the courier who are so sorry like Father Jack of Craggy Island, and spin the roulette wheel of collection, the representative says tomorrow, I bet against that...insider info! Hang around awaiting the courier, ah not that day either, so call again for collection date, they reckon tomorrow I still don't, so it's like an ACCA bet gone wrong. Cheaper than a casino but looks like the odds are stacked against them....”

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Posted 4 years ago

“you are providing a very good service especially during COVID19”

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Posted 4 years ago

“The worst company ever!!!”

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Posted 4 years ago

“Do not use this company they are fraudulent. I paid to have a Parcel delivered. After 1 month the parcel has still not been delivered. They are now asking me to pay a second time to do what they should have done the first time. They do not listen to complaints and do not try to resolve issues. I presume their responses are automated as they respond with set phrases without taking into consideration the issues raised. And to add insult to injury they are exceedingly slow, they show no urgency to rectify problems they have caused. A total waste of time and money. This was not the first time we and people we deal with have had issues with this company, please beware, do not use.”

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Posted 4 years ago

“Went via UPS. Service was fine, though delivery delayed because of VE day, which was a pity.”

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Posted 4 years ago

“WOULD NEVER USE THEM!!!”

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Posted 4 years ago

“my parcel arrived 3 days before i expected it,very efficient, well done”

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Posted 4 years ago

“First class service, reliable and easy to use. Always use especially if sending over seas.”

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Posted 4 years ago

“Beware do not use. Driver picked up mountain bike parcel then marked the tracking as no longer required (basically he has stolen it). No way to claim. Utterly disappointed considering the previous excuses and chasing up for it to be collected. I wish I never bothered.”

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Posted 4 years ago

“Absolutely terrible. Paid for a Saturday delivery (at a £30 surcharge) for the courier to deliver on Monday instead. Phoned and they said that they don't even offer Saturday delivery on the service I paid for so it must be my mistake unless I can prove it.”

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Posted 4 years ago

“Lost my parcel and weren't interested to help at all.”

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Posted 4 years ago

“Easy and quick”

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Posted 4 years ago

“Only giving them one star a I have to give something. They offer £25 refund if the package is not delivered on time, but when it happened to us, they offered us 45p which is the difference between 24 hour and 48 hour delivery apparently. Even went as far as to say we were lucky to get that. NOT TO BE TRUSTED. AVOID AT ALL COSTS!”

Helpful Report

Posted 4 years ago

“Wouldn't use this service, nothing but trouble. Have no say on collections or deliveries being 3rd party. Been waiting a week for my delivery to be collected and was promised it was booked each time Go direct with the courier's”

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Posted 4 years ago

“I paid for a small A4 package containing “very important documents” to be delivered, it was tracked plus I paid for a signature delivery to be sure. This was over a week ago. They attempted 1 delivery and claimed no one was in!!! Complete lies as I know the accountant was in waiting for my parcel. They failed to deliver the second day, now my parcel has gone missing! I have telephoned 3 times, today at customer service the first young lady who sounded half asleep was so uninterested and blamed the Covid-19 the supervisor was even worse. No apology, no promise of the company bending over backwards to find my parcel, nor did she try and reassure me, she just said she would e mail Hermes! Then repeated the company’s policy’s that it’s not their responsibility if a parcel goes missing. So I won’t hear for days! I paid for this service! How can a parcel go missing? Has it gone to someone else? Has it been binned? Has the courier opened my parcel? A parcel can not just disappear! This company have caused me great stress and upset. I can not resolve this issue nor can I replace those documents. I wish I had never used them, I certainly would not recommend them.”

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Posted 4 years ago

“Used Interparcel for many years, always deliver and go above and beyond a few, Love their easy to track parcel system and would use everytime I need to move packages around the globe.”

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Posted 4 years ago

“This is a brilliant services. Much cheaper than Royal Mail”

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Posted 4 years ago

“Very competitive & efficient. Easy to use. Quick collection & delivery to the USA. Would strongly recommend.”

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Posted 4 years ago

Interparcel is rated 4.5 based on 9,913 reviews