Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Today I contacted the customer services via their online web chat and spoke to Lisa Irish. They have always been very helpful when I've had to contact them. However, I do feel that some of the courier company's let Interparcel down. I have had a few issues with TNT who have failed to collect parcels from clients that I have arranged for next day delivery. The fact I am willing to pay for next day delivery means its important that I have the parcel as soon as possible!”

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Posted 9 years ago

“Our parcel wasn't collected today which was frustrating. Thankfully, Sabrina was very helpful and swift to organise a rebooking. She answered all my questions quickly and professionally and explained how I could be reimbursed.”

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Posted 9 years ago

“James Giffen was easy to deal with and his communication with fast and professional. However overall the company itself needs more improvement to provide outstanding service. Thank you”

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Posted 9 years ago

“very useful, helpful and polite.”

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Posted 9 years ago

“happy with answer, fast and polite”

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Posted 9 years ago

“We have used Interparcel for all our deliveries for a few years now. Prices and service are very good. Today we had to cancel an order, which was dealt with quickly and efficiently by James Giffen. Full marks!”

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Posted 9 years ago

“I had a little probe with the collecting company charging me for a pallet when they didn't supplie one in the end, but I spoke to a very helpful lady Tasha Miles, who looked in to this and got it all sorted out for me very happy :)”

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Posted 9 years ago

“The staff at interparcel are very good. However I am having so many bad experiences with TNT through interparcel i find it hard to comment.”

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Posted 9 years ago

“This feedback is after a customer service online help conversation with James. The order number was 11700735. James was helpful at offering to contact UPS to sort out delivery problems, and he was very polite and prompt.”

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Posted 9 years ago

“James was helpful with the online chat to help resolve a package delivery issue. I appreciate his prompt agreement to sort out the delivery problem. He was polite.”

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Posted 9 years ago

“Yes good service from Lisa”

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Posted 9 years ago

“Lisa was very helpful thank you”

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Posted 9 years ago

“Quick, efficient and good. I appreciated the fast response”

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Posted 9 years ago

“With the help of James, operator of live chat, tracking my parcel has been extremely fast. Thank you again. Benjamin (Italy)”

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Posted 9 years ago

“Had trouble with UPS missing a delivery, contacted UPS through the online-chat. Spoke with Becky Blythe who was very helpful and patient and helped me organise another collection for the next day.”

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Posted 9 years ago

“ploite and quick response to my query by Kayleigh West”

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Posted 9 years ago

“I chatted with a very nice guy (James) who would contact me via email for further help with my missing parcel.”

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Posted 9 years ago

“A friend recommended Interparcel and I have found it useful for the bits and pieces we send. With parcel deliveries you only tend to find out how good they are when you hit a problem. Got a good service from Becky Blythe when delays forced a delivery drop point to be changed.”

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Posted 9 years ago

“very professional service from JAmes”

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Posted 9 years ago

“I changed from my usual parcel service provider to Interparcel because of the terrible service I received. So far Interparcel has provided great service and has been on top of things when it started to go wrong with the courier company. Customer services advisor James Giffen has kept me updated and Im glad to say, everything has turned out for the best. Thanks for your help and information.”

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Posted 9 years ago

Interparcel is rated 4.5 based on 9,923 reviews