Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have originally called then I have received a confirmation email from Nicole, who confirmed the refund. Nicole has been very helpful and sent me the confirmation I needed very quickly. Thanx for your help and kindness Nicole :) Maya. Spink Property”

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Posted 9 years ago

“James - The query was dealt with JamesE. Very friendly and good customer service provided”

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Posted 9 years ago

“Mostly good service but lately been let down when booking urgent orders in plenty of time but told ups cannot collect the next day which then delays my orders to my customers. Not very reliable lately. However have had courteous emails from customer services trying to help in particular Rachel. Thank you Suzanne Perry”

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Posted 9 years ago

“James England was a very great costumer adviser, got in touch with me, and he succsessfully solved my problem with the currier. Very happy with his knowlegde, attention and helpfull attitude! Thank you”

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Posted 9 years ago

“Sabrina was very helpful when I needed a re-booking when there was a delay of the documents being produced on this end.”

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Posted 9 years ago

“Interparcel are great, but only if nothing goes wrong if something goes wrong and the parcel is returned they charge you even if there has not been two delivery attempts. If the parcel gets there with no problems then all is good and the price is good too. You have to track your own parcels which is annoying.”

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Posted 9 years ago

“Just called and spoke to Nicole Rowland who was excellent and sorted my query very quickly and efficiently. Excellent member of staff!”

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Posted 9 years ago

“So far so good. Sabrina was very helpful to resolve the issue with your website's booking system going wrong and not allowing me to book the consignments for collection today, even though it said I could. Hopefully TNT will do their part and deliver the items without issue to our customers tomorrow.”

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Posted 9 years ago

“Have used interparcel many many times. Overall the service is very good. Sabrina has been particularly helpful with queries I have had. One main suggestion for improvement - the ability to place several orders by "adding to cart". Then make one single payment for the orders with one single invoice. We often place several orders in one day and it seems inefficient to have to make individual payments for each order. A competitor of yours uses an add to cart system and it is so much quicker and easier. Thanks”

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Posted 9 years ago

“Had to contact Louise Evison to advise that I wouldn't be home to accept delivery and could I leave a note to driver to leave in front porch. She replied very quickly and I am happy with the good service she gave me. I would recommend her as a good employee with excellent customer service skills”

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Posted 9 years ago

“E-mailed a few times as I wasn't sure I would be home and asked if I could leave message to put parcel in porch Got back a shift reply saying this had been done. Well done, good customer service :)”

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Posted 9 years ago

“Generally happy with the service. Would never use the TNT drop off service ever again after they refused to accept the parcel because they had no room? The Hermes service has also been poor with NO Saturday collections on at least 3 occasions. The customer service from Interparcel in resolving all theses issues has been excellent in the last 6 months, Had a few issues in the past. KG John”

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Posted 9 years ago

“very fast and efficient Sabrina was. When you have a busy day, this is exactly what you need!”

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Posted 9 years ago

“I needed to check the status on a parcel going to Europe as the tracking system had not updated in a few days. I spoke with Nicole Rowland who was very helpful and asked for several details about the particular package in question. She said she would check on the delivery and get back to me ASAP. The following morning I had a an email from Nicole explaining that the parcel had been held up at a port in Poland but that it had since cleared and was out for delivery that day. Very satisfied with customer service received.”

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Posted 9 years ago

“Had some issues with sending my parcel overseas (a mistake on my part I think), after a brief conversation with Sabrina on live chat she put my mind at ease and forwarded my queries to the correct people. Thanks a lot!”

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Posted 9 years ago

“Text confirming delivery was received a day late. Otherwise a good service”

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Posted 9 years ago

“In my experience with Interparcel I have been pleased with all aspects of this sevice”

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Posted 9 years ago

“Very good price and efficient”

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Posted 9 years ago

“Good service to compare fastest and cheapest means of courier service.”

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Posted 9 years ago

“Good experience sending this parcel. James Giffen was particularly helpful”

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Posted 9 years ago

Interparcel is rated 4.5 based on 9,923 reviews