Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lisa Irish helps me to resolve the situation with wroing phone number stated on the parcel. Thank you a lot, Lisa.”

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Posted 9 years ago

“Great customer service from Kate today, adding pickup info for the courier. Not had pickup or delivery yet so this review is just customer service :)”

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Posted 9 years ago

“Read the small detail of the T's&C's. I had a parcel booked through interparcel but collected by parcelforce 48, but it arrived 24hrs late because it went to the wrong depot. Parcelforce offer a 25% refund but when booked with Interparcel there is NO REFUND!”

Helpful Report

Posted 9 years ago

Hi Al, Thanks for the review. We do not offer ParcelForce as a money back guaranteed service as they do not credit us within our contract with them. You may be able to get the 25% refund with them when booking directly but you will also find that you can book them at a cheaper rate with us than if you went direct with them. If you have anymore queries, please email reviewus@interparcel.com

Posted 9 years ago

“Efficient service for unbeatable prices”

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Posted 9 years ago

“I contacted customer services to make a claim. Lisa Irish replied promptly and she apologised which she didn't need to do & passed my email onto the right department.”

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Posted 9 years ago

“The customer representative(Bucky Blythe) rendered an excellent service ,and solved my problem through online chatting”

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Posted 9 years ago

“Excellent quick feedback from customer services”

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Posted 9 years ago

“Thank you to Charlie Stocker for sending me a courtesy email regarding my order.”

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Posted 9 years ago

“I was concerned about my parcel and telephoned Annelese. She put my mind at rest immediately, said she'd look into the problem and e-mail me with a solution. She was efficient, and I heard from her almost immediately. My daughter now has her parcel and I'm delighted. Thank you.”

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Posted 9 years ago

“Absolutely a waste of time stick to Royal Mail arranged to pick a parcel up twice didn't even try to pick parcel up.”

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Posted 9 years ago

Hi Paul, Thanks for the review, upon looking at the order I can see a complaint has been raised with the chosen courier in regards to the failures. Please accept our apologies for the inconvenience this caused to you, we can assure you that we raise any issues with the couriers to ensure they do not happen again in future. If you have any other queries, just pop us an email on reviewus@interparcel.com and we will get back to you as soon as possible.

Posted 9 years ago

“Becky Blythe was very helpful and sorted my problem instantly, Highly Recommend”

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Posted 9 years ago

“I had a query this morning due to the tracking system not working and waiting for a confirmation from you after I rang yesterday and to see whether there was an answer. Charlie (girl) answered and was quite abrupt and I am a very positive polite person and was taken aback by her attitude towards me. It only needed a kind word to reassure me that it was being dealt with and that she would come back to me asap! She did email me to confirm delivery of parcel which was good.... But I had started looking at other delivery companies due to her sharp uncaring attitude. I emailed back with a thank you and got a very polite, friendly and professional email from Megan. This made me feel I was an important customer to you and she wanted to make sure I was happy with the outcome. Please Megan have a word with Charlie and let her know that she is `Interparcel `and what she says and how she says it reflects on everyone working there. Your Company has been great for me as a new company and I will always say thank you when its right but I also believe its important to let you know when its wrong. Thank you for giving me the opportunity to tell you, and I really do plan to be a long serving customer. Warmest regards, Lindsey Russel”

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Posted 9 years ago

“One of our team made a mistake on our booking and your lovely Customer Service Advisor Annelese McBride sorted it out promptly and efficiently for us. Thank you”

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Posted 9 years ago

“Good service and prices when everything is going well, any issues and due to the fact that they are not the specific courier then there can be quite a few problems. About 199 out of every 200 deliveries are fine but the one that goes wrong can take a few weeks to sort”

Helpful Report

Posted 9 years ago

“We were helped with a complex problem by Lisa Irish and she sorted it out with no fuss and was very prompt and helpful at all times.”

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Posted 9 years ago

“My parcel went missing and I had a chat with Lisa Irish. She professionally explained the next steps she would take to find my parcel and when I can expect a reply back from her.”

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Posted 9 years ago

“received email from Kirsty Cooney asking to complete this survay.................................. very please with all aspects, from pick up in allotted time window ,through delivery the next day and courtesy email to say that item had arrived Mr Downing”

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Posted 9 years ago

“James Giffen has been extremely helpful in looking into a parcel that was not delivered to our client and subsequently crediting back the shipping charge. James response was very speedy and this is incredibly rare with most courier companies who do not want to know when something goes wrong and are then impossible to get hold of , I really appreciate that your company is different and easily contactable by both phone and e-mail. We will continue to use Interparcel whenever the need arises. Many Thanks Jemma Reeves Accounts Department TT Commercial Trading”

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Posted 9 years ago

“Very easy to log a collection on the web site, good service and especially liked the email from Charlie Stocker telling me my parcel had arrived.”

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Posted 9 years ago

“You offer an excellent service and great value for money. Your staff is very helpful and friendly.”

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Posted 9 years ago

Interparcel is rated 4.5 based on 9,913 reviews