Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

Company Reviews

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good friendly service”

Helpful Report

Posted 4 years ago

“Tracking ...GB2185159306 INTERPARCEL used TUFFNELLS Paid for a collection OF MY LARGE PARCEL 4m x 25cm x 25cm and delivery service......they take the money and then do not want to know the booked collection did not get delivered. I emailed and telephoned repeatedly my answer was... WE ARE LOOKING INTO THE MATTER The parcel is a return and until the shop receives the parcel I will not get my refund. The refund due is £350 so I’m very upset that this is being handled so carelessly can anyone out there offer me some advice please as I need to recover my money desperately, tracking says ...5th June booked 16 June out for delivery ...23 June problem with shipment.... 7 July shipmen5 closed When I telephone interparcel they say matter closed ... I am registered blind and rely heavily on other people and their honesty ...is there someone out there that can give me some help. Thank you”

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Posted 4 years ago

“Interpercel if I can give them 0 star I would but unfortunately you can’t do that this company I have used to send very important items To Suadia Arabia on 5 of June they said will take 5 days now we are on 1 at of July items didn’t reach Suadia Arabia and we don’t have any knowledge were the parcel , staff they lie and no accurate or genuine information they are the worst company I have used in UK , they are definitely not reliable I would recommend DHL last time I used DHL items reach in 5 days unfortunately on 5 th of June DHL wasn’t working international parcel and I have used this interpercel it was complete disaster I can’t show how much I regret use this low class courier service they took my money and I don’t know we’re my parcel because they just mislead you and lie continuously. It’s so painful experience”

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Posted 4 years ago

“System works extremely well. Reliable, easy to use and excellent prices. Great comparisons when you are sending parcels of different sizes and weights.”

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Posted 4 years ago

“Absolute rubbish avoid, parcel sent 27th may yesterday admitted it was lost .then pays compensation for postage , how about thecost of the item?”

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Posted 4 years ago

“Very easy to book and all went smoothly. Pick up and delivery were both on time.”

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Posted 4 years ago

“no problem good service”

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Posted 4 years ago

“Always reliable”

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Posted 4 years ago

“Always deliver the goods in more ways than one”

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Posted 4 years ago

“The delivery date I was given was missed by several days meaning an important birthday was missed. Very disappointing.”

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Posted 4 years ago

“I had a package sent via interparcel to Central America. They used UPS and it has been 2 months of back and forth communication between UPS and myself. The package was small. Less than 2kg. (A shoe box) I have contacted interparcel help desk 3 times and received not reply for help. It seams once you purchase from them they disregard their customers. Would not use again or recommend.”

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Posted 4 years ago

“Excellent service from Interparcel. I regularly send parcels to my daughter in the USA, I have tried several different couriers and have found Interparcel to be by far the best. The courier who comes to collect is polite and efficient, the tracking service is easy to follow, the cost is very competitive and my parcel arrives at my daughter's house within a few days. Thank you very much Interparcel.”

Helpful Report

Posted 4 years ago

“I booked a collection and delivery with this company three weeks ago and it has been a nightmare from start to finish. The collection was two days late and then this company has somehow managed to lose a 100kg double van seat. The problem being that after speaking to 5 or 6 of the customet service staff and emailing the director of the company the servicd i received was awful. This company is clearly just a broker and the they have no real lines of communication with the couriers they rely on to move your parcel. The customer service team are less than helpful and I will not be using this awful company again. You are better to go direct the courier rather than this broker.”

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Posted 4 years ago

“Interparcel provide a great price comparison platform for finding a suitable courier. I've used them for over 10 years for UK & international packages and it's only Hermes who have let the side down.”

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Posted 4 years ago

“I was worried by the awful reviews I had read but I needn't have worried. My parcel was picked up when it was supposed to be, the driver put the bar coded label on and I received it in France 4 days later. It probably would have been even quicker but it was over a weekend. I called inter parcel to find out who the French delivery company was and the woman on the phone was very helpful. I would use them again.”

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Posted 4 years ago

“Excellent service & great value”

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Posted 4 years ago

“Goood servis”

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Posted 4 years ago

“$1300 to have my goods shipped to UK and returned because Interparcel failed to inform me there was a tax duty owning. No email, no text, nothing. Interparcel are not a professional shipping company.”

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Posted 4 years ago

“the web site at midday said pick up Monday. It wasn't booked until Monday. No pickup, and no explanation until I rang. The web site seems to not have a system for a quick quote”

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Posted 4 years ago

“Booked a collection with DPD today. Never showed up. Never never use DPD. Interparcel basic ly gave me my money back. I wanted and paid for a collection and never got one. UPS From now on never DPD.”

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Posted 4 years ago

Interparcel is rated 4.5 based on 9,913 reviews