Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used Interparcel in the UK numerous times and have a very good experience. In the very few occasions I had to contact customer services the attitude and efficiency have been second to none. With my last (as always) private shipment from France there has been a lot of confusing information by SMS compared to what was online and compared to the barcode labels. 3 items were picked up at the same location in France and arrived separately in 2 deliveries. No damage. Good luck, you can only be even better!”

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Posted 9 years ago

“I needed to send a parcel urgently to France but needed to make sure it was held somewhere safety until it was collected. Rachael was extremely helpful and patient and talked through the options with me. It is important that someone explains the many options available particularly when there is no one able to receive a parcel and it is likely to be returned or suffer from a lack of weekend service and get held up. I would like to thank her for her excellent service. As I haven't had the package collected yet I have not given full marks for that reason.”

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Posted 9 years ago

“90% OF THE ORDERS WE DO GO WITHOUT HICKUP. EASY TO USE SYSTEM, AND GOOD CUSTOMER SERVICE. TODAY WAS KIRSTY COONEY. SOMETIMES NOT THE CHEAPEST, AND SOME CARRIERS ARE VERY HIT AND MISS. ( YODEL ) OTHERS ARE SPOT ON ( UPS )”

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Posted 9 years ago

“Customer service response was excellent.”

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Posted 9 years ago

“very quick to reply once issue raised - one click of parcel number brought up tracking info instantly.”

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Posted 9 years ago

“did what was expected. shame the rest didn't”

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Posted 9 years ago

“2kg parcel to Northen Ireland. Royal Mail £44 Collect+ with interparcel £7.16 Need I say more. My only compaint is I had to request the Shipping document both times I have used this service.”

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Posted 9 years ago

Hi Graham Potts, Thank you for taking the time to leave us a review. We are happy to hear you are pleased with the service provided and look forward to being able to assist you in the future. Thanks from everyone at Interparcel.com Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more!

Posted 9 years ago

“Nicole Rowland was very helpful which I can only thank her for Stuart May”

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Posted 9 years ago

“Very helpful and fast response by James. This service is great for a small business looking to ship regular items but who don't have the volume to go direct.”

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Posted 9 years ago

Hi Richard, Thank you for review, we really appreciate the positive feedback and look forward to being able to send more parcels and packages for you in the future. Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more! Thanks, from the team at Interparcel.com

Posted 9 years ago

“Very helpful and fast response. This service is great for a small business looking to ship regular items but who don't have the volume to go direct.”

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Posted 9 years ago

“online operator Becky was very helpful with my request”

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Posted 9 years ago

“My query was dealt with quick. With no fuss. Lisa on live chat was very helpful.”

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Posted 9 years ago

“Excellent customer service as always.thank you becky”

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Posted 9 years ago

“Usually very good but on a couple of occasions have not turned up on the requested date”

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Posted 9 years ago

“Parcel wasn't delivered in accordance with agreement - next day delivery took 2 days. Resolved today by Lisa Irish via chat and email. Thanks”

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Posted 9 years ago

“I recently had a query on my interparcel account regarding duplicate orders, I was in contact with Becky Blythe who quickly resolved my issue and communicated timely. I have always received a good service from Interparcel and will continue to use their online courier booking service.”

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Posted 9 years ago

“The tracking function was temporarily unavailable for my parcel so I started live chat with Lisa Irish. She was very helpful and was, very quickly, able to give me an updated status on the parcel so I could stop worrying! Thanks very much.”

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Posted 9 years ago

“Very efficient and dealt with the issue perfectly and promptly. Great overall. It was Kate Hall.”

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Posted 9 years ago

“Very efficient and dealt with the issue perfectly and promptly. Great overall.”

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Posted 9 years ago

“All good. There was a problem but they sorted it.”

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Posted 9 years ago

Interparcel is rated 4.5 based on 9,923 reviews