Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have always found the staff at Interparcel to be very helpful if there have been delivery problems. None of the problems have been caused by Interparcel themselves but unfortunately the companies with whom they work. The communication in respect of notification of delivery is always valued such as that by Kirsty Cooney early this week.”

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Posted 9 years ago

“Very pleased that Lisa came back to us. I have to say I don't find the live chat so helpful sometimes, they tend to cut off the chat too soon or sometimes don't even come back to you”

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Posted 9 years ago

“We are happy to get the parcel.”

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Posted 9 years ago

“JamesG was helpful on live chat because I couldn't select the collection times I wanted.”

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Posted 9 years ago

“James Giffen was particular helpful when we had to cancel a booking”

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Posted 9 years ago

“i had a lot of trouble with a lost parcel, but thats to the help or Mr James Giffen, who sorted it out really helped. he has provided me excellent customer service and always quickly got back to me.”

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Posted 9 years ago

“Dealt with Rachael Smith - recipient didn't realise the item would be delivered instead of held at a location for him (yeah, i know....!), and Rachael advised me of the options. Hopefully a re-direct is in place to deliver it where the recipient can actually collect it!”

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Posted 9 years ago

“Tracking (UK to Japan) was excellent and package arrived on schedule. Slight hiccup at final stage of delivery which was expertly handled by James England Customer Services Advisor”

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Posted 9 years ago

“Generally, the prices are very good and deliveries are made on time. However, there is no automated notification system if there is a problem with making the delivery. Delivery failures occur quite rarely but where they have, and it's been the courier's fault, it's sometimes been a bit difficult to get the matter resolved satisfactorily. On other occasions, the support from the customer service staff has been excellent. One recent instance involved Annelese who's performance was exemplary.”

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Posted 9 years ago

“Not Had my package collected yet but as regards with arranging collection and one or two problems with myself in as much printing the labels (which hopefully I am getting them done ) my contact with Josie Smith was very helpful,just hope my collection on Thursday goes with no mishap!!”

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Posted 9 years ago

“We find Interparcel presents us with a number of courier service options & a range of competitive prices. This suits us very well, thankyou. Our recent problem with your on-line booking stating that the system was "Not Rady" to print out Waybills was of concern. This was sorted very quickly by Tasha in time for us to catch the mid-morning Fedx collection. Excellent service, thankyou.”

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Posted 9 years ago

“Lisa Irish helps me to resolve the situation with wroing phone number stated on the parcel. Thank you a lot, Lisa.”

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Posted 9 years ago

“Great customer service from Kate today, adding pickup info for the courier. Not had pickup or delivery yet so this review is just customer service :)”

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Posted 9 years ago

“I had a query this morning due to the tracking system not working and waiting for a confirmation from you after I rang yesterday and to see whether there was an answer. Charlie (girl) answered and was quite abrupt and I am a very positive polite person and was taken aback by her attitude towards me. It only needed a kind word to reassure me that it was being dealt with and that she would come back to me asap! She did email me to confirm delivery of parcel which was good.... But I had started looking at other delivery companies due to her sharp uncaring attitude. I emailed back with a thank you and got a very polite, friendly and professional email from Megan. This made me feel I was an important customer to you and she wanted to make sure I was happy with the outcome. Please Megan have a word with Charlie and let her know that she is `Interparcel `and what she says and how she says it reflects on everyone working there. Your Company has been great for me as a new company and I will always say thank you when its right but I also believe its important to let you know when its wrong. Thank you for giving me the opportunity to tell you, and I really do plan to be a long serving customer. Warmest regards, Lindsey Russel”

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Posted 9 years ago

“After what could have been a disasterous outcome regarding delivery to Aberdeenshire, thankfully Megan Elliott has managed to ensure the items were delivered to our Customers satisfaction.”

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Posted 9 years ago

“Nicola Rowland responded to my email very promptly and hopefully managed to get my parcel re delivered per my request”

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Posted 9 years ago

“Great value. Slight issue with delivery address but was resolved by either Interparcel or UPS. Parcel was already successfully delivered by the time customer services got back to me when I raised the issue, but all's well that ends well!”

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Posted 9 years ago

“James was very helpful in my cancellation”

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Posted 9 years ago

“Lisa Irish was very helpful and dealt with problem efficently and promptly. Thanks again Rob”

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Posted 9 years ago

“Thank you to Mary for helping re-book the parcels today. Use Interparcel most days and they're generally good and fairly priced, especially for UPS services which we rely on each week. No reflection on Interparcel as I'm aware you're just a broker, but Hermes are about as useful as a chocolate teapot!”

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Posted 9 years ago

Interparcel is rated 4.5 based on 9,923 reviews