Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

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“No hassle, the parcel arrived before lunch time after previous day order.”

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Posted 7 years ago

“Booked Parcelforce delivery and dropped off at depot Wednesday pm, arrived at UK destination Thursday am. Wow!! Satisfied customer”

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Posted 7 years ago

“Service is easy to use and effective. Have been using inter parcel for years and will continue if the service stays the same :)”

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Posted 7 years ago

“Atrocious service. Selected a time window, which almost all other companies seem to be able to guarantee, other than Interparcel. Took a half day off work, and 6 hours later I call only to be told they "Don't know where their drivers are" (Nonsense.) and that there's no way of looking at the driver's schedule to let me know when he is expected to arrive. Very clear issues with this: 1) Am I expected to sit around for 11 hours (8am to 7pm) in my house, not going for a shower, or to the toilet or to listen to music or function at all, just incase I miss my sporadic pick up attempt? 2) Almost all drivers in major companies are GPS tracked, yours are no different. If you insist they are not? They will have a mobile phone at all points. Which can be used to obtain information relating to my next point: 3) All drivers have a set delivery schedule at the start of the day. It's the only way to ensure the most efficient route is selected for pickups during the day. My pickup driver knows exactly what time he's projecting to pick up from my flat. WHY PROVIDE A COLLECTION WINDOW IF THIS IS ARBITRARY AND IS NOT ADHERED TO? 4) From the plan set out for the day, contact me and tell me what time my parcel will be collected from his or her schedule. You have my mobile number, and I have paid extra to be given SMS updates. 5) I have paid for a premium service, I expect a premium service. 6) Lying about your processes to the customer when I phone up, or miseducating your contact centre staff on these processes loses you customers. I shall not be using Interparcel again, after many years of using your service. Business lost.”

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Posted 7 years ago

Hi Sean, unfortunately the couriers do not provide guaranteed times for collection so we are unable to guarantee these to our customers. We can always request a time and the drivers will always try and follow these, however the routes can change throughout the day due to adding jobs and traffic ect. We do clearly advise that the times are requested only when the order is placed.

Posted 7 years ago

“Excelent service”

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Posted 7 years ago

“I have posted two parcels this week, I find Interparcel straightforward and like the choice of courier options available, which may fit in with specific delivery or collection timing and also the available price options. I had two on-line chat sessions with Nicole Rowland within Customer Services and found her to be very efficient and a friendly approach. Well done to her and Interparcel.”

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Posted 7 years ago

“Straight forward service and affordable.”

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Posted 7 years ago

“The pricing is good and the system is (mostly) user friendly. The only negatives are that the tracking number of your order only appears on the shipping label, so you can't look it up anywhere, and isn't on your receipt, and the recent problems with payment - on several occasions, the website has taken payment (both PayPal and Debit Card), then failed to update that payment has been received, so you have paid, but can't access your labels, and the only solution is to try it again and then ask for a refund of the additional payments. This once happened 3 times in a row with 2 different payment methods.”

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Posted 7 years ago

“Really good”

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Posted 7 years ago

“Prompt and efficient”

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Posted 7 years ago

“Arriving in time”

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Posted 7 years ago

“Very efficient on collection and delivery. Couldn't fault it”

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Posted 7 years ago

“Delivery times as advertised.”

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Posted 7 years ago

“it was good value and easy to use”

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Posted 7 years ago

“THE PRICE AND SERVICE”

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Posted 7 years ago

“So far this last 6 months - 1 pack lost forever, no compensation. Another pack damaged allegedly on its way back to us, presumed lost. Now another thats been sitting in transit according to tracking for over a week! - Chatted with them 3 times about this one, no tangible action to resolve, picked up 27th Feb, now 14th March not interested in finding out where it is. Seriously need to work on their service level agreements with the courier companies.”

Helpful Report

Posted 7 years ago

Hi Nick, Thank you for taking the time to write a review. I am sorry to hear that you are unhappy with the service that you have received. I can see that your most recent order has been raised with the courier in question. They send this on with a third party who they are in contact with. As soon as we receive any further information from them, we will be straight back in contact.

Posted 7 years ago

“Easy, convenient service. Quick delivery. Very cost effective.”

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Posted 7 years ago

“Had no problems with the service at all in fact the service was fantastic,would use them again and recommend them to everyone.”

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Posted 7 years ago

“Great service prompt delivery good price”

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Posted 7 years ago

“Generally excellent pricing and service, however, let down, by couriers excessively charging for deliveries to remote areas, e.g. Scottish Highlands!”

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Posted 7 years ago

Interparcel is rated 4.5 based on 9,913 reviews