Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

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“Went exactly as they promised. Pick up and delivery tracked.”

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Posted 7 years ago

“Had a booking problem but sorted very quickly and efficiently by Samantha Kennard.”

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Posted 7 years ago

“Shocking service, took 2 weeks to deliver a parcel that should have taken two days after it being lost. Wont refund the original postage and I have already refunded my client due to it taking so long! So I am completely out of pocket! DO NOT USE INTERPARCEL!”

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Posted 7 years ago

Hi Julie, I'm really sorry for the delay with this order and for the inconvenience this has caused to both you and your customer. This has been raised as a complaint with the courier to hopefully avoid any issues like this in future. I'm afraid this particular service chosen does not have a money back guarantee so we are unable to offer a refund on this occasion.

Posted 7 years ago

“did the job as promised”

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Posted 7 years ago

“Brilliant Service, great means of comparing shipping carriers and costs. Always reliable and competitive. Used them for many years and plan to continue doing so.”

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Posted 7 years ago

“Parcel was not delivered and I was not informed”

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Posted 7 years ago

Hi Jannie, Thank you for your review. We do advise you when placing the orders online, we are self tracking service. Please can you email your order number to reviewus@interparcel.com and we will look into the delivery.

Posted 7 years ago

“Used for a couple of years - sent many parcels. Then out of the blue was told one of my parcels was oversize and they wanted and extra £70. This was about 2 weeks after the parcel was delivered and they could not provide any evidence to back up their claim. Similarly I didn't have a photo to back up my claim either, received harassing calls for weeks afterwards. Have not used since and simply cannot recommend based upon my experience. I have since spoken to other people with similar experience who threatened watchdog and the claim was all of a sudden dropped!!”

Helpful Report

Posted 7 years ago

Hi Toby, Thank you for taking the time to write a review. I can see that you were billed for under declaring an item back in 2015. Unfortunately the item sent was almost double the size of the dimensions entered at the time of booking and so we were billed by the courier. We do offer the customer a chance to dispute these charges, however you were unable to provide satisfactory proof that the item was the size that you had stated. Two emails and a letter were sent to you asking for payment of the charges incurred, as far as I can see no phone calls were made. I am very sorry for the upset that this has caused you.

Posted 7 years ago

“In the last two months, the company has lost one package, delayed two packages which were supposed to be expedited and refused to issue a refund. Customer service reps are unhelpful and rude. Do not use this service.”

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Posted 7 years ago

“Very easy simple painless. Service at the drop off point was very polite and friendly”

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Posted 7 years ago

“I have been dealing with Interparcel for a number of years. I have been very happy with them, even when things have gone wrong. They have been quick to respond and put things right. I have often recommended them to other people. They run a good service.”

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Posted 7 years ago

“Not the cheapest, but a wide range of options and different courier services to compare, all on-line. Good next day or Same Day collection. Tracking works, and back office support (if needed) is good.”

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Posted 7 years ago

“I sent off a big parcel to get dropped off today as the man that told me it would definitely be today, yet we went on the live chat spoke to Katie to be told that it's tomorrow that it gets picked up? Also he's missed a doctors appointment today that he needed to go to but had to sit in today because of you're staff giving the wrong information. And you're staff Couldn't help me use a tracker to see when it gets close for my brother to be getting the parcel but they don't do that? If you're staff don't know how to give the right information then you need to sort them out, won't be using this company again! Absolutely shocking.”

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Posted 7 years ago

“Excellent service and best prices”

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Posted 7 years ago

“they done what i paid them to do”

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Posted 7 years ago

“Easy to navigate webpage and also easy to pay for courier. A good service that is straightforward with no strings attached.”

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Posted 7 years ago

“order process was easy and it really saves times being able to compare different couriers right there on one page”

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Posted 7 years ago

“collections and deliveries all went like clock work thank you”

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Posted 7 years ago

“I ave been using Interparcel for a number of years now and always found the service really good. Any queries have always been answered speedily and customer services are always extremely helpful. Thank you to Samantha Kennard who has recently assisted with a web booking issue I had and resolved the problem for me quickly for me.”

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Posted 7 years ago

“5***** very fast and great deal of confidence”

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Posted 7 years ago

“A very efficient service, which allows you to choose from a wide range of delivery services.”

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Posted 7 years ago

Interparcel is rated 4.5 based on 9,913 reviews